Tom Wood Ford

4.0

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Maddie Barton headshot

Maddie Barton

Service Advisor (27 Reviews)
Michael  Baldwin headshot

Michael Baldwin

Sales Consultant (15 Reviews)
Josh Lagler headshot

Josh Lagler

Service Advisor 4.2 (15 Reviews)

Cars on the lot

164 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Tom Wood Ford are from Cars.com and DealerRater.com

398 reviews

Terrible rood!

1.0
by anaic2007 on Apr 07, 2022

Terrible rood!! Not helpful !! My worst experience at a dealer!! Please don’t buy a car from them!!

Overall experience 1.0 Does not recommend this dealer.

Quid Pro Quo

1.0
by MAD on Feb 10, 2022

I had a problem with the tires on my new truck vibrating. I had to take it back 3 times because they couldn't find the problem. I talked to Jeremy and he said he would change the tires but I had to give them a 5 star review. Quid Pro Quo for a warranty issue. And when they changed the tires, the service person damaged my wheels and lug nuts. They did not want to take care of the damage they caused the right way. After a year of being strung along, I had to call the corporate office and have them step in to get my truck fixed right. Everyone I dealt with at the Tom Wood Ford service department are not trustworthy. They care way more about their bottom line then they do about their customers. They have shown me their true colors.

Customer service 1.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

This is extremely concerning to read. We would never want our customers to be treated in the manner you've described here and I am so sorry for the issues that occurred with your truck tires. I understand your frustration, and I would appreciate the chance to learn more details of what happened here; perhaps there is something that I can do to help. Please consider giving me a call if that is a conversation you'd be willing to have. Best, Jeremy Forsyth - Service Manager - 317-848-6728

If I could give “0” stars I would. I have been having...

1.0
by sam.beisel on Jan 12, 2022

If I could give “0” stars I would. I have been having transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here is the series of events. Made the first appointment dropped off the night before the appointment and was told I would hear about it by noon the next day. By 3pm I had heard nothing. When I called they hadn’t even looked at my vehicle and I was told the diagnostics that it would require would require me to leave my vehicle with them for a full 12 hours. When I asked then why it wasn’t done while they had had it all this time they told me they didn’t realize that’s what it was dropped off for. They did get me a rental for the following day because I raised xxxx. But after two days with my car they “couldn’t find anything” so they returned it to me with nothing done. The problem got worse and more frequent then I received a recall notice for the CAMPHASER as well as some type of software update. I called again and made the first available appointment which was 3 weeks out (I understand because staffing shortages everywhere) and I was told the vehicle was safe to drive. Three weeks pass I bring my car in and drop it off. Once again no communication and I called earlier this time knowing how I was “forgotten” last time. I’m told they won’t do the CAMPHASERS because that’s an “all day service” YET AGAIN! They had it ALL DAY! They do the reprogram and tell me that should fix it. NOW my car is making a low deep loud hum when I hit 1300 rpm downshifting (this is an automatic) and when I try to accelerate quickly it catches slows hard then pops to the next gear. I called to make an appointment in December 26th and the first available to have my transmission checked was January 11. I scheduled the appointment and asked for an oil change as well. The girl scheduling asks if I’d like to wait with the car or drop off. Since I’ve had so many “issues” being forgotten when dropping off I told her I’d wait. Arrived with my vehicle today to have the issues addressed. And upon arrival I’m told that this is a TWO day diagnostics and they can’t get me in for THAT for another 4 weeks!!!!!! I’m beyond pissed but the oil can get changed today. So I say fine then schedule for the transmission and get the oil changed. I was there for 2 house for a “quick service” oil change! Since it HAD to be done since they made me wait so long for an appointment. Do yourself a favor avoid Tom Wood Ford at all costs. I will be having my transmission diagnosed at Andy Mohr Ford next week!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

What you've described here sounds like an extremely frustrating experience. I am so sorry for the delays you've dealt with and that you've had to make multiple trips to our dealership. We expect better for our customers so I would like to step in to ensure that your concerns are addressed. I'm going to look for your contact information, but please consider giving me a call directly. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

Save yourself the headache and go somewhere else

1.0
by Samantha on Jan 11, 2022

If I could give “0” stars I would. I have been having transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here is the series of events. Made the first appointment dropped off the night before the appointment and was told I would hear about it by noon the next day. By 3pm I had heard nothing. When I called they hadn’t even looked at my vehicle and I was told the diagnostics that it would require would require me to leave my vehicle with them for a full 12 hours. When I asked then why it wasn’t done while they had had it all this time they told me they didn’t realize that’s what it was dropped off for. They did get me a rental for the following day because I raised xxxx. But after two days with my car they “couldn’t find anything” so they returned it to me with nothing done. The problem got worse and more frequent then I received a recall notice for the CAMPHASER as well as some type of software update. I called again and made the first available appointment which was 3 weeks out (I understand because staffing shortages everywhere) and I was told the vehicle was safe to drive. Three weeks pass I bring my car in and drop it off. Once again no communication and I called earlier this time knowing how I was “forgotten” last time. I’m told they won’t do the CAMPHASERS because that’s an “all day service” YET AGAIN! They had it ALL DAY! They do the reprogram and tell me that should fix it. NOW my car is making a low deep loud hum when I hit 1300 rpm downshifting (this is an automatic) and when I try to accelerate quickly it catches slows hard then pops to the next gear. I called to make an appointment in December 26th and the first available to have my transmission checked was January 11. I scheduled the appointment and asked for an oil change as well. The girl scheduling asks if I’d like to wait with the car or drop off. Since I’ve had so many “issues” being forgotten when dropping off I told her I’d wait. Arrived with my vehicle today to have the issues addressed. And upon arrival I’m told that this is a TWO day diagnostics and they can’t get me in for THAT for another 4 weeks!!!!!! I’m beyond pissed but the oil can get changed today. So I say fine then schedule for the transmission and get the oil changed. I’ve been here for an hour and a half and still my car isn’t done a “quick service” oil change! Do yourself a favor avoid Tom Wood Ford at all costs. I will be having my transmission diagnosed at Andy Mohr Ford next week!

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Samantha - What you've described here sounds like an extremely frustrating experience. I am so sorry for the delays you've dealt with and that you've had to make multiple trips to our dealership. We expect better for our customers so I would like to step in to ensure that your concerns are addressed. I'm going to look for your contact information, but please consider giving me a call directly. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

The service department damaged my truck, didn’t tell me...

1.0
by Racecar18 on Jan 01, 2022

The service department damaged my truck, didn’t tell me they damaged it, when I showed them the damage they said they would fix it. This went on for over a year. They were trying to remedy the problem without spending a penny. Or they were trying to outlast me hoping I would go away. I finally had to get their corporate office involved to get the problem taken care of. The dealer did not want to fix damage they caused. Not professional at all. Steer clear.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

This feedback is concerning to receive. We believe in owning up to our mistakes and taking all the necessary action to make things right. It's hard to hear that you've gathered a different impression from your time with us. I would be grateful for the chance to speak with you about your experience to determine where we could've made improvements to our practices. Please consider giving me a call as I won't be able to locate your information without your name. I hope to hear from you soon. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

I no longer trust this dealership to repair my truck. I...

1.0
by Curtis on Oct 19, 2021

I no longer trust this dealership to repair my truck. I took my truck in for an oil change and tire rotation, before I did I marked my tires with a new one and was charged the normal fee for this service, once I got my vehicle back, I noticed the tires were not rotated. It’s unknown how people this has happen to but paid their money. I will never do business with them again, and I have purchased 8 new vehicles from them. It’s a done deal for me now.

Customer service 4.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Curtis, I assure you that our team would never knowingly charge a guest for a service that wasn't completed and if there was a mistake on our end, I truly apologize. As you can imagine, your feedback is concerning, and I will certainly discuss this matter with the staff to find out what happened. In the meantime, I would be happy to continue to work toward a solution. Since I am unable to find a good phone number to call you from this review, would you please consider reaching out to me directly? Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

Mr Forsyth, I really felt like this happen to other people unknowingly to them. This service department has been going down hill for years, one other time I had a problem with my antenna being ripped off by Mike’s car wash, so I took to your dealership for replacement and was charged double the normal fee, the car was said wait a minute we pay for these all the time never no more then 230.00 dollars, and I was charged 400 and something can’t correctly remember the amount it’s been along time ago, but was charged double. The older gentleman made it right but still this happen and it shouldn’t have. I have lost faith in Tom Woods service department. It’s really not convenient for me anymore, Andy Moor on most service situations are no appointments and closer for me to drive, I was going out of my way to come there, I shouldn’t have to watch to see if I get what I pay for. Thank you for responding.

I dropped off my 2000 Dodge Ram pickup truck to be...

1.0
by Maxs.properties87 on Oct 12, 2021

I dropped off my 2000 Dodge Ram pickup truck to be service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the diagnosis. They brought the car out it was very loud. I asked what's the matter, he said someone has been stealing catalytic converters off the vehicles and I think they stole yours I said "What?" he said we think they stole yours. So we both crawled up under the car and true enough the catalytic converter was gone. I asked the employee what were they going to do? I was informed I must contact my insurance company and have them paid for the repairs. I asked them wasn't it their responsibility to take care of and maintain the security of my vehicle? I was informed yes but they're not going to pay. If you want us to fix it, I have to pay them 600 to $1,100 they will install me a new Catalytic converter. I was also informed that they knew that someone had been stealing catalytic converters for months now but they were failing to tell any one who was getting their car service that they had this problem with them. It's a violation of trust. I would never recommend to anyone ever take another car to Tom Wood Ford unless they make the situation right.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We deeply regret to hear of this incident and apologize that this has been the outcome of your experience. It is never our intention to violate the trust of our clients, and we will address this situation internally so we can ensure we're doing everything we can to prevent similar occurrences in the future. If there is any assistance we can provide, or if you'd like to talk about this directly, please don't hesitate to contact Jeremy Forsyth, our Service Manager, at 317-848-6728. He would be glad to have a conversation and help rectify this in any way possible. We are having trouble locating your contact information from this review. Thank you.

This dealer is a SCAM!

1.0
by Andrea. on Oct 07, 2021

I came in knowing exactly what I wanted. The guy, justin, had no idea about the trim levels of the bronco. I didn’t get half the things I thought I did on the car. It was 9pm by the time I got keys. Didn’t think I needed to double check for the bells and whistles I had. Looked at my charge sheet and saw that they added over $4000 in extra warranty/tire and wheel to my charges sheet. So I text justin to get an explanation and he said that was required for the bank to approve the deal. So I call the lender, and that wasn’t the case. The tire and wheel and extra warranty was an “extra” Michael (Financial manager)added. Without my knowledge. Thankfully I recorded all the conversation since the begging til the end also have the screenshoots with the sales person who told me that warranty needed to be add for the bank to approve the deal. I call the dealership and speak with Michael. My wife called to help with my communication because I have a heavy accent and English is my second language. Michael was very rude, condescending and slimy in his tactics. He was an xxx to my wife. “Well I’ve never seen you in my office, I don’t have to explain you anything” Then to me. “Look you signed the papers, you’re in a contract and I can’t change it.” “I explained everything when you were in my office and you signed the contract. There is nothing I can do for you” After him trying to jerk me around for 45 min and my wife letting him know we are going to come in for the GM……he says “you know what, why don’t you just request a cancellation on it?” He argued with me and played the “it wasn’t my mistake, it was Justins mistake” And all of this bs is in text and voice record at this moment I’m in communication directly with FORD and i’m presenting this to the state attorney’s general. Also I’m I’d be more than happy to show and explain in detail the situation to HR and that’s coming next. And I can assure you, Michael is going to ruin your lot plus the poor knowledge of the sales person. The only one who was helpful was the GSM. I honestly could not be more disappointed and pissed off. Michael essentially “stole” over $4000. All just to get a few extra dollars on commission. Oh and I specifically said “no extra warranties, no extras I just want GAP”. Again, I have this in voice records and messages Avoid this lot, is an absolute xxxx show. I drove with a car they told me had everything I wanted and literally has 0 of that.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Professional, respectful, concentrating on customer wants...

4.0
by sbilpeahome on Oct 03, 2021

Professional, respectful, concentrating on customer wants and needs. Very thorough in explaining features of new vehicle

Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are so happy to hear that you enjoyed your purchase experience working with the Tom Wood Ford team. Safe travels in your new vehicle, and we hope to see you back next time!

Jordan answered all my questions and kept me informed...

5.0
by OneAndySmith on Oct 03, 2021

Jordan answered all my questions and kept me informed with the order and purchase process. He was helpful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jordan is one of the best in the business! Thanks for supporting Tom Wood Ford and congrats on your new car!

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