TJ Chapman Auto LLC

4.1

Hours of Operation

Service
Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

239 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of TJ Chapman Auto LLC are from Cars.com and DealerRater.com

68 reviews

Subaru

5.0
by Subaru on Aug 21, 2019

It was my first time buying a car online and they helped me through all of it! I was very pleased! It was also a fast process!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

These people have restored my confidence in honest

5.0
by Raymond Whitten on Aug 17, 2019

I purchased an extended warranty when I bought my 2019 Lincoln MKT. Let me tell you; Lori and TJ have bent over backwards to honor their warranty,removing all my concern about dealing with them.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Very courteous, professional and transparent

5.0
by Terry Harden on Jun 01, 2019

I purchased a 2009 Suburban from TJ Chapman. I knew what I wanted to look at when I arrived and had already run a CarMax report. Jake was very helpful and I was allowed to test drive and inspect the vehicle thoroughly. 3 issues that I found were fixed and the vehicle was detailed while I did the paperwork. Again, Jake was very helpful and I was driving off with my new vehicle within an hour and a half. The entire staff was helpful, courteous, open, and professional. If you are looking for a great used vehicle, TJ Chapman is the first place you should look.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Don't trust these people

1.0
by rcc on Mar 30, 2019

I put a deposit down on a vehicle first thing in the morning when the dealership opened and was promised docs for financing. After 1:00 I hadn't heard from the dealership. When contacted, the dealership admitted to selling the vehicle to someone else. No offer was made to right the wrong. They just refunded my deposit and wished me a happy life. They claim they are different from other dealers but it turns out they're just like all the other used car dealers that give used car dealers a bad reputation.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Best Car Buying Experience EVER

5.0
by Smjones23 on Mar 14, 2019

We recently purchased an Infiniti QX60 SUV from TJ Chapman Auto. They were amazing! We had a trade in to deal with and they offered us more than any other dealer had right off the top without adding more on the purchase price. They followed through on all their promises. No hassling on price or the buggy salesman approach. We feel like we purchased a really great vehicle for a much better price than anywhere else. Highly recommend. Jake, TJ and Lori really care about their customers. Thank you guys!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Customer

5.0
by B. Garner on Jun 23, 2018

What a great experience. The staff was helpful. The vehicle we were interested in was clean and marked below value. Hats off mainly to Lori who supported us with finalizing aspects of the vehicle after the sell. A great asset to your company. Thank you. Very thrilled with our purchase. B, Garner

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great job

5.0
by JLHighlander on Jun 21, 2018

Lori at TJ Chapman is a gem to work with. I so appreciated her willingness to go the extra mile to smooth out some detailing issues I ran into in purchasing my used car. When issues arose the business was responsive and accommodating. They care about their customers.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Buyer Beware

2.0
by Tana on Jun 13, 2018

I bought a car from this dealer after having my old car for 15 years. I had the car 4 days and my check engine light came on. I took it to Subaru and $800 later it is fixed. I don’t even have my plates yet.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Great prices; friendly and helpful sales team

5.0
by Wilson Parson on Jun 01, 2018

These guys are awesome. They sell rebuilt vehicles that they buy from California, because apparently California insurance is very unforgiving of rebuild titles, so the cars are almost worthless there. Luckily Utah insurance companies (at least mine) are indifferent about rebuild vs. clean titles, which is awesome! I just bought a 2015 Hyundai Sonata from them a few weeks ago, and I almost laughed when they showed me the before photo of the damage. The front bumper was loose and hanging down on one side, but that was it! The driver must have run over something that pulled it down, I’m not sure. Either way, I got it for less than half what I would have paid for a clean title. And I love it! Working with their sales team was effortless, even enjoyable. Someone always picks up the phone when you call, and there is someone there until 9pm every day, which is so convenient if you work 8-5 and don’t want to miss work to look at cars. They were all so friendly and helpful, and I will definitely be going to them when I’m in the market for another car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

BAD Business bad salespeople overall bad experienc

1.3
by SP on Apr 16, 2018

wanted to buy a SUV putting a lot of cash down and was told they would let me know, didn't receive any call back, when I called the salesperson didn't even remember who i was, guess they didn't want my business.

Customer service 2.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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