Thomas Nissan

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–1:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

41 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Thomas Nissan are from Cars.com and DealerRater.com

1308 reviews

I bought a 2022 Nissan Altima which turned out to be a

1.0
by Banles85 on Jul 31, 2022

I bought a 2022 Nissan Altima which turned out to be a lemon at 3000 miles struts had to be replace horn assembly had to be replaced and horn still does not work lights are flashing like a construction car stay away from the dealership

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you so much for bringing your experience to our attention. Our team prides themselves on providing prompt and helpful correspondence to anyone interested in doing business with our dealership. If you feel this was missing from your experience, we’re glad you reached out. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com for any questions or concerns. Thank you.

Added over $7000 to the sticker but they didn’t do it

1.0
by deede2367 on Jul 07, 2022

Added over $7000 to the sticker but they didn’t do it until we reached financing. They wouldn’t remove any of their “additional costs” one being an”service contract”. My son who could afford sticker could no longer afford the car. We left

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you so much for bringing your experience to our attention, Deede. We understand how difficult car buying be, and it’s why we try to make the process easier at Thomas Nissan. If this wasn’t your experience, it’s a genuine concern to us. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com for any questions or concerns. Thank you.

Great Buying Experience

5.0
by Carol L on Jun 24, 2022

Exceptional customer service. Salesperson, Jose Barrera was extremely helpful. Car arrived on the lot the exact date he promised. The experience of buying a car couldn’t have gone better. I highly recommend Thomas Nissan

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Carol, thank you for your review. We're excited to hear from happy customers just like you! If there's anything we can do to help you, please don't hesitate to let us know.

Uvaldo is an excellent asset to Thomas Nissan; he helped

5.0
by Kyletinny0718 on Jun 15, 2022

Uvaldo is an excellent asset to Thomas Nissan; he helped solve my issue quickly and smoothly. Thanks, Uvaldo

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Uvaldo is an excellent employee; your business is lucky to have him!

They charmed me and pulled the rug out on me!

1.0
by J Johnson on May 20, 2022

I was ready to sing the praises of this dealership. I was about to fly out from Ohio to purchase a car and I was telling everyone how they went above and beyond to assist me, and then it was the day to finalize everything and the boom dropped. I get a text telling me how sorry they were but they made a mistake with the numbers and suddenly my payment would increase by $200. My wife and I went through 2 days of **** trying to get all the pieces in place to work through this deal just to have the rug pulled out from us at the last second because someone whose primary job is to provide accurate numbers messed up in the tune of $200. Save yourself the heartache and go elsewhere.

Quality of repair 1.0 Overall experience 1.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

J, we appreciate you having contacted us about this. We understand how difficult car buying be, and it’s why we try to make the process easier at (Dealership Name). If this wasn’t your experience, it’s a genuine concern to us. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com for any questions or concerns. Thank you.

Car salesman Francisco the absolute Best

5.0
by Dan P. on Apr 03, 2022

I had the best car buying experience ever thanks to salesman Francisco. He was professional empathetic and personable while finding the solution to my options I was in need of. Francisco is a great asset to Thomas Nissan and his customers. -Dan P.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks so much for your kind words! We work hard to ensure that you have the best experience possible, and it's awesome to hear that your experience was great. We hope to see you again soon!

I've heard of a full service dealer, but this is a NO

1.0
by kar.i.r on Feb 22, 2022

I've heard of a full service dealer, but this is a NO service dealer. After weeks of searching for a certain vehicle with no luck, I called to see if I could order one. I talked to Amanda and she told me I could but it would take a while. I said no problem I will be there in a hour to order it. After taking my information, she left me sitting there for about fifteen minutes while she conferred with another employee. When she returned , she said "Here's the thing, we don't order vehicles from the factory and we can't find what you want so it doesn't look good for you BUT, we have... in stock." She lied to me to get me in the door thinking I am such a moron she could talk me into buying something I don't want. Be warned, do not believe ANYTHING Amanda tells you.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you so much for bringing your experience to our attention, Kar.i.r. We consider communication to be a priority here at Thomas Nissan of Joliet. If you’re concerned that you didn’t receive the support you needed, we apologize and would like to remedy that immediately. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com for any questions or concerns. Thank you.

Horrible Service Experience

1.0
by 2013 Altima on Jan 18, 2022

December, 2021: Took my car in for some factory recall work. The staff members were very friendly and helpful. The service process was efficient. Also, I left my cellphone in an Uber and one of the salesmen let me use his phone and worked on the computer to help me get it back. 12/31/21 update: changed my rating. Above, I took my car in for factory recall work. One of those issues was for the hood latch and another was for the airbag system. Went to open my hood today and it will not budge and the airbag warning light on the dash remains on. I'm currently waiting for a return call to see what they are going to do about this. I am a bit irate as I have to Uber back-and-forth when I drop off my car which is costing me about 50 bucks per day, plus the hassle of it all. I guess one lesson to learn is to check the work that was done before you drive away. 01/04/22 update: I spoke with someone at Nissan as above. They stated the service manager would call me to set an appointment. I never received a call, so I called today, set up an appointment for the 17th. I'm considering calling another dealership to see if they can finish what this place started. 01/15/22 update: Only getting worse. I called to change the time of my appointment on the 17th. I was told they did not have me down for an appointment! The only appointment they had available would be later in the day which means they would not be able to complete all the work in one day. Now, I will have to set up 2 separate appointments to get all the work completed. I think it is rather critical to be able to get the hood open, so I will get that work done 1st. Will consider getting the rest of the work done at a different dealership. 01/17/22 update: This has turned into the definition of a scam. Took my car back in today to have to have the hood fixed so I can open it. Long story short, they want to charge me to fix it when they created the problem. Let's be clear. When I brought my car in for the factory recall work on the hood latch, I could open my hood. After the work I could not open my hood. Now they want to charge me to fix a problem I didn't have until they worked on my car? The assistant manager was apologetic, stating They were going to see if Nissan could do anything about this and they will call me back.In the meantime, I'm driving my car around and still cannot open the hood. And by the way, I know I'm not the only person who has run into this problem with them. Any suggestions?

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate you having contacted us about this. Our team prides themselves on providing prompt and helpful correspondence to anyone interested in doing business with our dealership. If you feel this was missing from your experience, we’re glad you reached out. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com to discuss this matter further. Thank you.

Service technicians are inexperienced and don't know how...

1.0
by Samantha Leon on Nov 29, 2021

Service technicians are inexperienced and don't know how to do there jobs correctly. How can you have the same exact problem happen to your vehicle with in a year and all of sudden it's something else and it won't be covered. I bought brand new from you guys and won't again. Anybody with a brain cells would understand this the same issue and you guys are responsible.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Samantha, we appreciate you having contacted us about this. Our team prides themselves on providing prompt and helpful correspondence to anyone interested in doing business with our dealership. If you feel this was missing from your experience, we’re glad you reached out. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com to discuss this matter further.

Peter Sakleh is a wonderful salesman he helped me obtain...

5.0
by Bayroncasact3 on Sep 16, 2021

Peter Sakleh is a wonderful salesman he helped me obtain a 2017 Equinox also the rest of their team are amazing if I need to get another car in the future I would definitely go to see Peter. Great job my friend 👍

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are happy to know that Peter was such a pleasure to work with during your car buying experience! If you ever need anything, be sure to let us know. Welcome to the Thomas Nissan of Joliet family!

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