The Internet Car Lot - delivery from Council Bluffs, IA (for Kansas City, MO)

3.7

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Dealership reviews

3.7
Rating and reviews of The Internet Car Lot - delivery from Council Bluffs, IA (for Kansas City, MO) are from Cars.com and DealerRater.com

134 reviews

After some discrepancies with this car lot - and leaving

5.0
by nateo on Aug 10, 2022

After some discrepancies with this car lot - and leaving a bad review. I am updating my review because the service manager John contacted me directly wanting to know why I was dissatisfied. After we talked, the problem was taken care of and we drove away with a car we are super happy with. He worked hard to make us happy. I appreciate that.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for allowing us to work with you and earn your business! You were an absolute pleasure to work with as well and congrats on your new car!

Salesman Wyatt helped me out a lot with trading in my

5.0
by Samuelt on Aug 04, 2022

Salesman Wyatt helped me out a lot with trading in my car. He was pretty knowledgeable and very nice.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much Samuel and congrats on your new car! Please come see us next time you're in the market for your next vehicle!

Scam!

1.0
by Jenifer Merling on Jul 31, 2022

Scam! my husband bought a jeep 2018 and they said everything with the car is good but the car arrived at the house with a damaged air conditioner and it cost us 4000 dollars to repair it. And we tried to communicate with the internet car a lot and never responded. This company is a scam they sell you cars and they said the cars are good conditions and they arrive at your house damaged. 😡

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Jennifer we search your last name and do not have a customer that purchased a vehicle under that last name. With that said, all of our vehicles qualify for optional extended nationwide warranties that do cover all of the air conditioning systems. We’ve also never heard of an air conditioning system costing $4000 to replace so you really might want to talk to the shop that did the work for you. We are always here to help and if you need any further assistance, you can contact us directly. Thank you.

you internet car a lot sent us a car with a damaged air conditioning system. that's why you didn't fix it because it cost $4000 and you decided to send it damaged and you told us the car was in perfect condition jason merling bought the 2018 jeep renegade from you. Sergio was our seller

Hi Jennifer, we would never sell a vehicle Norway to pass our mechanics inspection with a nonworking air conditioner. Again, all of the optional extended warranties that were offered to you cover the entire air conditioning system in the event any of the components ever do fail which inevitably will happen in all vehicles. We also have never heard of an ac repair bill anywhere near $4000. Our average AC repair bill is several hundred dollars. Again, we strongly recommend that you talk to the shop that did the work. If you would like our service department to take a look at the prices you were charged as well we are more than happy to do so. Please let us know. Thank you.

the car was not damaged when we used it, the car came home damaged why should we pay for a warranty? and I have the bill from the mechanic who fixed the air conditioning because they replaced the entire system. and my husband wrote a message to the seller informing in the conditions that the car arrived and Sergio never responded. I'm finished with this. Have good day

Hi Jennifer, extended warranties cover the entire drivetrain of the car as well as electrical air-conditioning systems and much more. They are nationwide programs and you only have to pay $100 deductible for occurrence. Again, what you were saying in regards to the entire air-conditioning system replaced something that we have never heard of it does not make any sense there’s some other mechanics have advised us. We strongly recommend that you speak to the shop that charge you this astronomical repair cost. We are more than happy to consult you as well if you need any assistance. Thank you.

Had financing previously arranged, but dealership would

3.0
by emjay64 on Jul 03, 2022

Had financing previously arranged, but dealership would not accept that and had me apply for financing through them. Also had to replace all four brakes on the vehicle just over a month of getting it to the tune of $1,039. I’m surprised a dealership would let a vehicle off the lot in this condition.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Hi, we always allow third party financing if you choose to go that route. Many times we can save you more money by getting you a lower interest rate. Over $1,000 for brakes sounds extremely high. You might want to talk to the shop that charged you that much. We have our mechanics verify the brake condition is to acceptable safe depths prior to putting the vehicle for sale. It's possible this shop you took it to sold you brakes preemptively. If you need anything further, please let us know. Thank you.

They claimed to have inspected the car to check the noise

3.0
by Kelly.marx on Jun 10, 2022

They claimed to have inspected the car to check the noise it was making before we purchased it. Within 3 days, the check engine light came on. Turns out the catalytic converter is broken and needs replaced. I got a warranty, but they have yet to file it with company because apparently this dealer only does this once a month! I don’t think your mechanic is very certified if they can’t determine an engine code error. I also don’t find the dealer very trustworthy, since they claimed they inspected it, found nothing wrong, but yet it needs fixed 3 days later.

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Hi Kelly, we confirmed that your warranty is activated and valid. Our mechanics did not find anything wrong with the catalytic converter at the time of inspection. The check engine would have been on at the time of purchase as well which it was not. It is possible you accidentally drove over something on the road as well after purchase. If you need any assistance with using your warranty, please let us know. Thank you.

Anthony was wonderful to work with.

5.0
by kmsalamanca80 on Apr 30, 2022

Anthony was wonderful to work with. Extremely helpful and responsive to all of my questions. Personable and knowledgeable with no pressure. Definitely recommend Anthony and The Internet Car Lot for those looking for a vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much and congrats on your new VW Jetta! We sincerely appreciate your business and hope you come see us next time you're in the market for your next vehicle!

I corresponded with email and once I asked if there was a

1.0
by Pete on Apr 20, 2022

I corresponded with email and once I asked if there was a clean title, I never heard back from them. I guess not!

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Pete, unfortunately without a full name, we cannot research and validate this review. We certainly respond to all of our customer inquiries and have a detailed system to track this. We're more than happy to assist you with anything you need and answer all of your questions on any of our vehicles. Please contact us further if you need any assistance. Thank you.

Very friendly & helpful employees.

5.0
by jdmerical2015 on Apr 02, 2022

Very friendly & helpful employees. Variety of nicely priced vehicles. I would recommend their service to anyone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

Thank you so much and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

Alex was very helpful and professional He gave me

5.0
by efgnorth on Mar 24, 2022

Alex was very helpful and professional He gave me outstanding and made my visit pleasant

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much and congrats on your new Tesla! Please come see us next time you're in the market for your next vehicle!

When I got in touch with them it was easy to set up an

3.0
by Seb on Mar 23, 2022

When I got in touch with them it was easy to set up an appointment, so that was nice. I liked that they were pretty hands off while I was checking out the car. It's nice to have some breathing room while you look everything over. They also let you test drive it by yourself, which again, is nice so you can focus on really studying the car. I don't know if I can give them a super fair review since I only checked out one car, but the car I did look at was priced at $6,000, and it almost stalled during the test drive. There were loose components under the hood, and the dashboard itself was broken in half. After seeing a car that I would value at MAYBE $2,000 (being generous) being priced for $6,000, I was pretty much done looking at their inventory. The pictures I also felt were pretty misleading. I don't think this place really services their cars before they try to get rid of them, which I guess is understandable, but then you're taking a gamble on whether or not the previous owner cared for their car. If they did, then great, if they didn't, then that's what you will inherit at this dealership. Again, I only saw the one car, and I know that the markets horrible right now, but there is a line that can be crossed as far as honest value goes.

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Without a full name, we are unable to research and respond to this review. We do not have a customer that has visited our dealership with the name "Seb." We also have no information on what vehicle is being referenced to in this review. All of our vehicles are inspected prior to sale by our team of mechanics and are reconditioned and repaired as needed. We certainly would never allow "loose" components under the hood or a "dashboard broken in half" regardless of the price of the vehicle. We also offer nationwide extended warranties on all of the vehicles we sell. If you need anything further, please contact us directly. Thank you.

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