Texas Toyota of Grapevine

4.0

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

280 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Texas Toyota of Grapevine are from Cars.com and DealerRater.com

1017 reviews

Nick Palmacci was great.

4.0
by ryan.helton on Apr 29, 2022

Nick Palmacci was great. He kept me updated on the delivery of my Tacoma and answered all my questions. He was honest about the price and I knew exactly what I would be spending. The finance guy, ehh, he was fine. Overall, good experience though.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your positive feedback, from all of us here at Texas Toyota of Grapevine!

I wish there was a negative star rating.

1.0
by Rabindra Khatri on Apr 23, 2022

I wish there was a negative star rating. I would give this dealership -10 or more stars. I was there to get a vehicle after spending hours, finally they offered me a quote along with the monthly payment and trade in value for my vehicle. The sales person Chris brought me a quote which was signed by them and asked me to sign if I agreed, which I did. They were getting everything ready and told me that they would send the docs to the finance dept to prepare the contracts to sign. After all this, they come back and tell me that they can not offer the price and payments and said they were going to raise the monthly payments. Then the manager came to me and started behaving very rude as if the mistake was done by me. He started to speak to me with a raised voice as if he wanted to scare me to cover their error. Chris was the sales person but not sure what the name of the manager was. The manager came rushing to where I was sitting and did not even introduce himself and started to almost shout at me. I did not want to argue with these unprofessional people. I am not sure how other people cope with these people. I do not recommend anyone to use this dealership and I will definitely not refer anyone to them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Rabindra, we appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

This place deserves no stars, i have had the most

1.0
by desiray on Apr 04, 2022

This place deserves no stars, i have had the most traumatic, un professional, experience i have ever had here. and i have purchased 6-10 car in my life some new some used. Went there to test drive a Mazda cx-9 third row they had fell in love bought it turned my car in come to find out car wasn't going to be ready for days something small waiting on part, 3 weeks in a time rental go by still no car come to find out engine has a crack in it, ok went in bought a different car, and i bought a 3 year warranty. Shortly after getting it home i would randomly feel a weird feeling then a friend said i can feel something back here called to get my car scheduled for oil change cause they had actually called me earlier in the week. Let the girl know on phone i also needed them to check it out. Go to drop off car, guy gets in rides with me he's like yes somethings wrong. Drop car off NO RENTAL. Next day i get a follow up call asking how i liked my service i said well i wouldn't know i don't have any answers and yall still have my car. Guy calls back a few hours later say they did the maintenance but they were going to have to transfer the car to Mazda cause they cant fix the issue, 2 days later they call me and say they cant take it they don't have enough staff again NO RENTAL, i find a way Monday to pick up my car take it to Mazda, i get to Mazda they are absolutely stunned that i had no rental and had to take the car myself they thought i was from Toyota. Next thing i know Mazda gets me a rental, i leave come to find out this car i just bought 4 months ago, needs a new transmission mount, new engine mount, cruise control fixed, brakes and several other things and come to find out looks like all this is a result of what the mechanic at Mazda said a pretty good wreck, oh and it gets better the WARRANTY Toyota sold me only covers the actual transmission and engine and i got 2 years not 3. Mazda tells me its going to be almost 3 grand to fix. NOTHING IS COVERED, Mazda's own service manager called Toyota several times they refused to do anything about it, i called and left several messages REFUSE to call me back. 3 weeks later i pick my car up from Mazda and next day oil light comes on THEY NEVER CHANGED THE OIL. IMAGINE DRIVING YOUR KID AROUND IN CAR WHERE THE xxxx ENGINE AND TRANSMISSION COULD HAVE FALLEN OUT AT ANY MOMENT AND ITS 4 MONTHS OLD YOUVE HAD THIS CAR AND THIS IS HOW THEY TREAT YOU 3000 FOR A CAR I JUST BOUGHT FOR ALL COMPLETLY SCARY AND UNSAFE REPAIRS. AND THEIR REPONSE IS BASICALLY TOUGH COOKIES THIS HAS BEEN ABSOLUTLEY CRAZY. I As a single mother cannot believe i drove my kid in this car and now i know its been in a pretty serious wreck and they never looked at any of this and i cant find any reports of this wreck in the ppw i got or online. HOW HOW HOW could they do this to their customers. And when i say there was a list of repairs there is a LIST. I'm stuck in this car that is only 2 years old and has this much wrong with it and i only had it 4 months and they are like screw the customer WOW. Currently working with a lawyer to get all documents subpoena from this on this car and any and all process it went through its sad i have to pay for a lawyer and they cant even call me back. AND DID NOT EVEN CHANGE THE OIL LIKE ARE YOU SERIOUS AND WHAT AM I SUPPOSED TO DO TAKE IT BACK AND HAVE TO LEAVE IT AGAIN. I HAVE CRYED I HAVE BEEN UPSET SCARED THIS IS JUST ALOT AND HAVE NEVER DEALT WITH ANYTHING LIKE THIS BEFORE AND I AM OPERATIONS MANAGER FOR A COMPANY THAT DEALS WITH PUBLIC AND THIS IS WILD. PLEASE DO NOT GO HERE. Toyota Of Grapevine

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Desiray, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers, and we assure you that our customers' safety is our top priority. We hope that you will give us the opportunity to discuss this further with you. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

Today we had the most enjoyable experience!

5.0
by Bruce Dale on Feb 28, 2022

Yosef Tesfazion was terrific. He was courteous and very knowledgeable . He made our car buying experience fun and we felt very confident we were in good hands.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

Making Extra money on top of sticker price

1.0
by Kamran on Feb 21, 2022

I went their to buy one for me and truck for my company, first they waste my time then in the end I figured out they are asking 25% extra on all vehicle because of high demand.

Customer service 3.0 Buying process 3.0 Quality of repair 2.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, Kamran. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

Chris Fields was great to work with! He took the time to...

5.0
by TT on Jan 28, 2022

Chris Fields was great to work with! He took the time to reach out to me before I ever stepped foot in the dealership and address my concerns with buying a new truck. Once I got to the dealership, Chris helped me find the perfect new Tacoma and worked hard to get me the deal that I was comfortable with. Very happy with the purchase!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

David Fraga was very professional. Very satisfied with...

5.0
by tedfett on Jan 13, 2022

David Fraga was very professional. Very satisfied with his performance as service advisor. Would very highly recommend

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your positive feedback!

Be realistic

1.0
by Shocked on Jan 05, 2022

20K over MSRP for a RAV4 Prime....really? I had to laugh in the phone when talking to sales. This dealer is not looking to get customers but make money.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

I worked with Chris Fields to purchase. He was...

5.0
by txevans5 on Jan 04, 2022

I worked with Chris Fields to purchase. He was patient... I had my wife and daughter with me to pick out the vehicle. Test drove a couple and looked at several. Finally settled on a great car with a good value. Absolutely check it out when looking for your next car.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Bait and switch with false advertising

1.0
by PippyMcG on Jan 01, 2022

False advertising- they listed Camry TRD with all the options for $35.5k - $1k over MSRP and when I contacted them they offered me a pricing on a non-TRD - just XSE for $47,914 plus TTL! False advertising is not allowed and they admitted the car listed in cars.com is not available. Buyers beware!

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

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