Texas Direct Auto

4.3

Hours of Operation

Sales
Monday
10:00am–6:00pm
Tuesday
10:00am–6:00pm
Wednesday
10:00am–6:00pm
Thursday
10:00am–6:00pm
Friday
10:00am–6:00pm
Saturday
10:00am–6:00pm
Sunday
Closed

Cars on the lot

0 cars available
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Dealership reviews

4.3
Rating and reviews of Texas Direct Auto are from Cars.com and DealerRater.com

649 reviews

3rd experience buying!

4.7
by Cindy Lang on Nov 19, 2019

The buying process is still a bit slow - the wait to get into the finance phase can be improved. The staff is friendly and courteous and delays are because they are so busy!

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Cindy, thank you for your kind words and this helpful review. Have a fantastic day. - Vroom Team

2019 ford f150

5.0
by Eh Mile on Oct 29, 2019

I bought 2019 ford f150 it has a lower mile and good. Price also, they take care good on the customers...

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind review. If you need assistance again in the future, please don't hesitate to reach out. We're happy to help. -Vroom Team

Smooth!

5.0
by Armando Balbuena on Oct 26, 2019

Fiza provides the best customer service and made my process super easy!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Armando, we really appreciate your feedback. Thank you again for letting our team know how we did. Take care. - Vroom Team

Not happy

1.3
by SUV Purchaser on Oct 13, 2019

We purchased a car with TDA in 2016 and really enjoyed our experience. At the time we were looking for the BMW 3 series and they allowed us to test drive multiple cars. Based on the past positive experience we returned to purchase another car but were disappointed with the customer service and lack of care. When we first met our sales agent Guillermo, he said we are only allowed to test drive 2 cars (how does one make a decision having only driven 2 cars?). He was disinterested in working with us. When we were done test driving the cars he did not come back to discuss or say bye. We will not be returning to TDA again. The new management and policies are not worth the time.

Customer service 1.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Good service!

5.0
by Fausto Ramirez on Oct 09, 2019

This time took a bit longer than last time, but it was a Saturday also. Bernard was great at providing all the information I needed about a car I was inquiring about. Sadly they weren’t as many deals at this dealership as it was last time.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Fausto, thank you for your kind words. We can't wait to see you again. - Vroom Team

highly recommend

5.0
by Joe M on Oct 08, 2019

TX Direct Auto always pays top dollar for our used cars compared to other dealers. They are friendly and organized. I have sold them 3 vehicles and bought 1. Jose Pena was my most recent sales associate. Great guy to deal with. No pressure or tricks.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Joe, we're glad to hear you enjoyed your visit. Feel free to reach out to us if you need any more help. We're always available to talk. -Vroom Team

Great experience

5.0
by Steve on Oct 03, 2019

The service department was courteous and understanding. They communicated with me regarding the process to get my truck running well. The attention to detail was unmatched!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Steve, we're so happy we were able to help you out. We hope to be of service to you again in the future. Best wishes, the Vroom Team.

M. Smith

5.0
by MARGARET SMITH on Oct 02, 2019

We always dread going to a dealership to purchase a car. This was our first experience at Texas Auto Direct. The difference is night and day. No pressure, no bait and switch, no up selling. We kept changing our mind and Johana Lopez kept accommodating us. So very patient. Patrick Scott in finance was just as wonderful. Departures went over every inch of the car and the features.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Margaret, thank you for your kind review; we're happy to pass along your comments to the team. Feel free to reach out to us if you need any more help. We're always available to talk. -Vroom Team

Nice Car.. Poor Service

1.8
by Faris on Sep 18, 2019

The car is nice and the price was so good, they know they are selling it anyway so they provide the worst customer service you can get. it's a great place with a big operation,hope you guys can take care of i. i will pay a little more and go somewhere else next time.

Customer service 1.0 Buying process 2.0 Quality of repair 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Trap Fees

1.0
by Andre Lee on Sep 11, 2019

Rude most careless sales person. offered cash and still insist I pay $500 dealer fee on top of full price. Was told we don’t negotiate and I can’t speak to a manager. Since when is there no negotiation in car buying?

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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