Texas Direct Auto

I purchased a car on Dec 4th 2021. Car missed 2 guaranteed delivery dates and showed up at the end of the month of Dec with a broken antenna., and Temp. plates that have expired on February 2, 2022. I have sent over 256 emails and it just falls on deaf ears. I did move forward and started a case with my DMV Investigation Division to Sargeant Jon Brooks. in the state of California. I have submitted over 150+ pages of information and their lack of follow through. I also submitted another copy to the State Attorney General office. They should not be allowed to do this to people. I have to keep up my insurance and keep making payments to Westlake Financial and yet it sits in my driveway collecting dust and is Illegal to drive in the state of California. I just made this months payment to Westlake Financial but if temporary plates don't show up before next payment due. I am calling the loan company and telling them to come pick it up right away I refuse to pay for a car in the State I live in and not be able to drive it. Don't by from them or from Vroom.

Process was simple and straightforward working with Mr. Douglas Ramirez showing us around. He was very helpful and informative. Just make sure you show up knowing what you want or you will be overwhelmed with the huge selection of vehicles they have to offer.

Easiest and friendliest car buying experience I've ever had. Entire process over the phone and online. Jason Bull was very respectful of my time and understood I wanted to get the deal done - in less than 2 hours contract was executed and vehicle was ready for me to pick up. Purchased a beauty - 2021 Lexus IS 350 Sport. Very happy with the service received!

Douglas Ramirez was amazing. He listen and did not pressure me. He understood what I was looking for.

We enjoyed the entire process. Very easy to navigate and because we waited a day or two our sales guy said that the price dropped on the computer. So hey that was great news for us. Thanks Julio our sales guy for keeping a lookout for us.

first time customer and was very pleased upon arriving at dealership --- all dressed upfor valentine's day for sure ( pretty cool actually ) --- met with sales rep. and looked on line to find what i basically was looking for --- salesman returned call from e mail --- worked out fine --- found the vehicle and purchased !!! --- thanks to all the folks who participate in making the process painless

Texas Direct Auto is awesome. Bought our first vehicle from them in 2020. After an awesome experience of course it was my go to when we were looking for another vehicle. Jason Bull was awesome to work with and made the buying experience a breeze. He was patient and not pushy which was great. Did everything online and when I went in everything was in place for my test drive. Even had another vehicle for me to test drive because I was loving 2 cars I saw online and I wanted to see both. He said it wouldn’t be a problem to redo paperwork if I decided on another vehicle. Awesome customer service once again!

The team really helped me to feel comfortable and confident in the process of selecting and financing my car. Cesar and Robert explained everything thoroughly and listened patiently to my questions. I am incredibly happy with the car I brought home. Many thanks!

I'm still in the process of the car being delivered, but the experience I have had so far does not give me high hopes for the delivery or the registering process. I've not had access to my profile at any point during the process. I submitted a ticket a week ago with no response and the run around of, we can't do that, or we don't have an IT department. What kind of online business doesn't have an IT department? Since i didn't have access to my account, I was unable to make the deposit or down payment through their system myself. Steven, my car specialist, took my deposit over the phone and told me that they could take the down payment over the phone as well. He also told me that I wouldn't be sent anything FedEx, all documents were done online. After that not being true, which didn't upset me, but I should have known that I was going to have more issues. I've made multiple phone calls, sent several emails and no response to how to get access to my account, that I didn't create. The account I created, the sale was cancelled because all the information was on the account I didn't create. I was finally transferred to a department that could take my payment over the phone, but told me that they couldn't take my payment because I financed through Vroom and not my own bank. She said they couldn't have that information. I'm not sure how that would be any different than my car specialist taking my card information over the phone for the deposit, so I finally gave in and paid the fee to have a wire transfer sent. Then I call back again because I get the delivery email and it said I could create an account to monitor the status. I was aware I couldn't track the delivery, but the email mentioned something about more paperwork that would be needed. I'm assuming that would be listed in my account. I called in to see if there was any way to get an update on my account being unlocked. This specialist schooled me on having insurance on the car. My agent told me not to add insurance until it was in my possession, which makes sense to me. I don't want to be held liable for anything during transit. He then went on to say that my vehicle would not have a tracking number on it to see where it was at. Well duh. I explained when I first called in, I wanted access to see what paperwork I would need for the registration process because it does track that as you complete it. He then told me my delivery date that was on my account and it was different than the date that was on the email I was sent. I'm sure that I will have more to add to this as the process goes. I'm finding that you don't save much money with all the extra things you have to do that a brick and mortar dealership would already have done, or have access to. They also respond here, but do not ever follow up with actual contact.

Vroom / Texas Direct Auto has owed me over $800 for over a month. After hours on hold I’m told the check is being sent. No check. Already filed a complaint w Better Business Bureau and small claims court is next. Do NOT use Vroom.