Texas Direct Auto

4.3

Hours of Operation

Sales
Monday
10:00am–6:00pm
Tuesday
10:00am–6:00pm
Wednesday
10:00am–6:00pm
Thursday
10:00am–6:00pm
Friday
10:00am–6:00pm
Saturday
10:00am–6:00pm
Sunday
Closed

Cars on the lot

0 cars available
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Dealership reviews

4.3
Rating and reviews of Texas Direct Auto are from Cars.com and DealerRater.com

649 reviews

Don't

1.0
by Ccjr on Aug 02, 2022

Got a truck in November 20 2021 ....when I got the truck I signed for one price when I got the final price it was $1770 more than what I signed and the final sales paper didn't have my signature.....2) be having issues getting my license plate they lied to me and told me it was a holdup with the state.....come to find out one of the new managers to me whomever they got the truck from didn't signed some papers work ...3) I told them when I got the truck that it was riding bad they told me thats how trucks ride .....but when I got to dodge dealership and ask to test drive and truck it was A better ride driving I told them about it they said leave it at the service department....come to find out the lady whisper and told me you know they sold this truck with a Is scratch on it but you could only see it at a angle........and they are going to lie and say nothing is wrong with the truck....after a while the service department closed down .....and a whole lot of other things......I'm sorry I got this truck I get pull once a week ...and so much other stuff is wrong with this truck

Customer service 3.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. When you have some time, please reach out to us at location-email so we can learn more about your particular delivery and make this right. We hope to hear from you soon. -Vroom Team

WARNING! DO NOT BUY FROM TEXAS AUTO DIRECT!

1.0
by Distraught Contractor on Jul 27, 2022

Sold me a bag of headaches and timeless/loss of work/productivity, uncertainty, emotional distress and loss of sleep. Bought the truck in FEBRUARY 2021. After near 100 hours on phone and email with them, STILL NO REGISTRATION. Now they are engineering some kind of BS sending the title to Arizona, when they SHOULD HAVE sent it to ALLY BANK. They are sitting on 20K of my equity put into the truck trying to give me the run around. DO NOT BUY FROM TEXAS AUTO DIRECT!!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we are disappointed to hear that you did not have a more positive experience with us. We would like the chance to talk to you further so please reach out to us at location-email at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team

Worst company ever

1.0
by No name on Jul 07, 2022

2013 Cadillac XTS in April 2022 the car is a limit and they will not honor the warranty because they said it's over the mileage contacted vroom vroom will not assist as well this is a scam company do not do any business within because they do not honor the cars that they sell they do not vet them to make sure that they are in good condition before putting them on the market

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. If you would like to share anything additional regarding your experience, please don't hesitate to reach out to us at: feedback@vroom.com.

Beware Buyers!!!!

1.0
by A Minehart on Jun 10, 2022

Beware!!!! I purchased a vehicle on January 19, 2022. As of today, June 8,2022, still have no permanent license plates. I’ve called to check on plates, no signs of vehicle registered and customer support is unhelpful. Do not buy a vehicle from here. I currently have a vehicle with no registration or plates!!!!! I feel they sold me a vehicle under false pretends. I will be suing!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please reach out to us at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team

Vroom

1.0
by Lance on Feb 21, 2022

I purchased a car on Dec 4th 2021. Car missed 2 guaranteed delivery dates and showed up at the end of the month of Dec with a broken antenna., and Temp. plates that have expired on February 2, 2022. I have sent over 256 emails and it just falls on deaf ears. I did move forward and started a case with my DMV Investigation Division to Sargeant Jon Brooks. in the state of California. I have submitted over 150+ pages of information and their lack of follow through. I also submitted another copy to the State Attorney General office. They should not be allowed to do this to people. I have to keep up my insurance and keep making payments to Westlake Financial and yet it sits in my driveway collecting dust and is Illegal to drive in the state of California. I just made this months payment to Westlake Financial but if temporary plates don't show up before next payment due. I am calling the loan company and telling them to come pick it up right away I refuse to pay for a car in the State I live in and not be able to drive it. Don't by from them or from Vroom.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

DO NOT BUY or SELL w Texas Direct Auto / Vroom

1.0
by BH on Jan 21, 2022

Vroom / Texas Direct Auto has owed me over $800 for over a month. After hours on hold I’m told the check is being sent. No check. Already filed a complaint w Better Business Bureau and small claims court is next. Do NOT use Vroom.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Bad Customer Service

1.0
by Douglas on Dec 27, 2021

Bought a car Oct 12 from Texas Auto Direct and i still havent received my license plate....everytime i call they put me on hold for 30 mins and then hang up...my next action is to write a letter to the Texas Attorney General to get this matter handled.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Don't be fooled; TDA is owned by Vroom

1.0
by K.A. on Nov 26, 2021

DO NOT BUY - RUN AWAY AND NEVER LOOK BACK. The car we purchased was misrepresented (it had clearly been in an accident; thank you overspray for being so obvious) despite two alleged inspections. IT WAS A NIGHTMARE TO GET OUR MONEY BACK! We refused the vehicle at delivery and it took a week to get our title back for our trade-in (which we kept), and it's been over two weeks and we are STILL WAITING on our money back. We have to call them every day for updates. Now... stupid us. We thought, well, they still have our money so let's try to negotiate a different car (local, so we could see it first). When we called to inquire about purchasing it, we were told that they don't negotiate and then that MFer HUNG UP ON US WHILE I WAS TALKING. Be smarter than us. DO NOT BUY. DO NOT EVEN CONSIDER BUYING. KEEP SCROLLING. (I am cross posting this to make sure no one gets screwed like we did.)

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Please reach out to us at feedback@vroom.com when you can so we can address this situation directly. Thank you and have a great day. - Vroom Team

Terrible Vroom experience thus far...

2.0
by Robert Finkle on Nov 20, 2021

So far, I've waited on the phone for over 2 hours each time simply to confirm a 62k cash wire transfer to vroom, only to be still in the dark as to whether or not the $ was received. So far, I'd say 3 of 6 people that I've spoken to were insulting, couldn't wait to get off the phone, and honestly, downright rude. I'll update for informational purposes as the process continues.

Customer service 1.0 Buying process 2.0 Quality of repair 2.0 Overall facilities 4.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Robert, thanks for taking the time to express your honest concerns. We are disappointed to hear we left you feeling this way and we would appreciate the chance to discuss this matter further. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. If you would like to share anything additional regarding your experience, please don't hesitate to reach out to us at: feedback@vroom.com. - Vroom Team

Best buying car experience

5.0
by Michelle manalese on Nov 07, 2021

Just bought red rav4 great experience working w shadi my car salesman and ryan at finace the best buying car experience period michelle and al

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Michelle, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! - Vroom Team

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