Terry Henricks Ford

4.8

Hours of Operation

Service
Monday
7:30am–7:30pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:30am–12:30pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–5:30pm
Wednesday
8:30am–5:30pm
Thursday
8:30am–8:00pm
Friday
8:30am–5:30pm
Saturday
9:00am–2:00pm
Sunday
Closed

Cars on the lot

6 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Terry Henricks Ford are from Cars.com and DealerRater.com

31 reviews

They were up front and honest

5.0
by Na on Oct 03, 2018

Only dealt with them briefly, instead of letting me drive 1 hour to them they were super up front with all the known issues of the vehicle i was coming to look at. Due to these issues I decided against the vehicle....but I'm glad they were honest and saved my time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Even though you didn't make the drive, thank you for taking a minute to share!

They deal

4.6
by Bill in toledo on May 03, 2018

Mark and Adrienne treated us like family. Got the small town dealer buy and treatment they all talk about . Give terry henricks Ford a chance to earn your business.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Bill for sharing it's greatly appreciated!

Excellent Service

5.0
by ProudFordOwner on Jan 07, 2018

I was very impressed with the sales team being able to make it worth my while to drive 4 hours to make me a great deal on my trade. The vehicle I have purchased was presented exactly as described and the offer on my trade was fantastic. Highly recommend.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

So glad the trip was a good one - we appreciate your taking a moment to share!!

used car purchase

3.5
by STitus on Jan 04, 2018

The process took a lot longer than expected considering we were pre-approved before coming to the dealership and the price had been negotiated over the phone. And delivery of the vehicle was much later than expected and almost didn't happen on the promised day.

Customer service 4.0 Buying process 3.0 Overall facilities 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Sam ? we appreciate your recommendation!! So sorry the process took a bit longer than expected yet with a ?pre-approval? from a bank such as Cap One, we STILL must enter all your information, send to Cap One, then they give us the parameters to work with?.out of our hands in these cases! Plus, I?m told we put the Explorer on a lift, so you could look it over AND we pulled Repair Orders, so you could see previous work performed?.a little out of the ordinary yet we are happy to do it, so YOU are certain you are getting the best bang for your buck!! Thanks again, we appreciate your business!!

used car shopping

4.3
by Terry on Jan 01, 2018

Low pressure sales person, good selection of used vehicles .

Customer service 5.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking a moment to share!

2017 Ford Transit Van

4.8
by Dan B on Dec 30, 2017

The deal was very smooth once everything was in place but definitely needed better communication over the phone to get the ball rolling. The finance guy was excellent!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Dan B for taking a moment to share - we appreciate your business!

Plant manager

4.4
by Kevin Sleesman on Dec 19, 2017

Joe Fleming was very helpful and pleasant to talk with. We waited quite awhile for paperwork but he made sure we were comfortable., and brought us soft drinks while we waited.I have already recommend him

Customer service 5.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kevin - Thank you for taking a moment to share!

Purchased a new 2017 Escape SE - great service

5.0
by Cindy on Dec 01, 2017

I was looking for a new car on the internet. I made contact with the dealership on line and the next day I received an email and then a call. An appointment was made and the search began. Craig kept in contact with me updating me with the findings. Within three days I had my new car. This purchase was an excellent experience.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Cindy - thank you for taking a moment to share! Great to hear your experience was "excellent"!!

Finally Found The One!

5.0
by Shane 2013Fusion on Jun 20, 2016

I have been looking for a new Vehicle for 2.5 years. I was stuck on a Ford Fusion. I live in Metro Detroit Michigan and could not find any Fusions worth my money within a 70 mile radius. I was getting frustrated, and my family/friends were really worrying about my current vehicle not holding up. However, i finally located a Fusion at Rich Ford and drove 2 hrs on a Saturday to go check it out. I stayed at the dealership for almost 3 hours, an hour after they closed. It was not love at first sight with the vehicle. But after test driving it twice, comparing it to another similar Fusion and talking to the salesperson. It became more clear that this was the vehicle i have been looking for. There were still a few things that i was unsettled about with the vehicle, but after talking with the salesperson and management, they were able to answer all my questions and deal with all my concerns. Knowing i was very picky and uneasy about making a commitment to a vehicle, they were more than willing to help me make sure this was the vehicle i wanted. They even suggested other vehicles at other dealerships that were close by. The car buying experience was smooth, easy, quick, and worry free. And in some aspects, they did the impossible for me. I just want to say Thank You to Curt, Morgan, Brian, and everyone at RICH Ford making this all happen and allowing me to relieve some stress that has built up for years!! You guys are great and dealerships in Michigan need learn from you guys about customer service!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you!!

No Better Dealership

5.0
by GLJ Cincinnati on Feb 18, 2016

I drove from Cincinnati to complete an on line purchase. I expected a good clean car bought at a competitive price and a strict business deal knowing very well this would be a onetime customer. I was pleasantly surprised 1) the car was detailed like a showroom new car 2) everything ready upon arrival 3) Car was filled FULL of gas 4) met some of the nicest people ever in the car business. I left there feeling like I had made 3 friends Grace - terrific detail gal, Morgan a persistent and effecient sales person, Nate a Sales Manager with a winsome personality. I should not have been surprised every email and phone call was timely and precisely follow up on. Rich Ford is RICH in service - I would do business there again in a heart beat.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.