Terry Henricks Ford

4.8

Hours of Operation

Service
Monday
7:30am–7:30pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:30am–12:30pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–5:30pm
Wednesday
8:30am–5:30pm
Thursday
8:30am–8:00pm
Friday
8:30am–5:30pm
Saturday
9:00am–2:00pm
Sunday
Closed

Cars on the lot

2 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Terry Henricks Ford are from Cars.com and DealerRater.com

29 reviews

Got a deal!

5.0
by Dennis Gaster on May 29, 2021

Had a Great Ford truck at a fair price! Chris is great to work with and no pressure sales!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Dennis, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Henricks Ford! We hope to be of service to you again! Take care!

Would recommend this dealership

5.0
by Debra Horner on Apr 30, 2021

I have always been treated well and have been satisfied with the technician's work.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

On time

4.8
by John Siegel on Apr 18, 2021

It has been a great overall relationship. The buying process was fast, efficient and low pressure. The salespeople wanted to make sure I got the vehicle I wanted. The service area is top notch, very easy website for making reservations and always on time. Minimal waiting and friendly service. They listened to my concerns and made recommendations that were for my benefit not their bottom line.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

John, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Excellent Service

5.0
by Jesse Hypes on Mar 22, 2021

The service department was very friendly and extremely efficient.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Jesse, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

2020 f?150

4.7
by Janelle Jobin-meredith on Mar 12, 2021

The team was friendly and texted us after the sale to make sure we were satisfied.

Customer service 4.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Janelle , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Best experience

5.0
by Erin L. S. on Mar 05, 2021

We were in the market for a pre-owned vehicle as a second car. We did our research in advance and Terry Henricks had the best priced vehicle anywhere near Columbus. We made the 2.5 hour drive from Columbus and we were immediately greeted by Alex. He had the car ready for us to test drive when we arrived. We drove the vehicle and knew it was what we wanted. The entire team at Terry Henricks took care of us, patiently answered all of our questions, and we settled on a price quickly. They even paid for our lunch while they worked on our paperwork since we had our two young children with us! We returned from lunch, signed our paperwork with Morgan, and were on our way in our new to us vehicle. Everyone at Terry Henricks treated us well. The entire experience was well worth the 5 hour roundtrip drive from Columbus! Highly recommend this dealership!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Erin, your comments keep us motivated and working hard for all our guests! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Terry Hendricks Ford

5.0
by Mary Anderson on Jan 04, 2021

This sale was smooth and easy. I had looked on line for Ford Escape. I knew what I was looking for and price. This car checked all my boxes. Salesman was helpful and knew the car . Paperwork was quick and we drove away with my car!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mary Anderson, thank you for your wonderful response to the quality of service our Staff provides!

Mark Westbrook. Williamsburg, Va.

5.0
by Mark A Westbrook (COL, RET) on Nov 30, 2020

Our truck had mechanical issues as were driving from WI to VA. We pulled into the Tiffin rest stop and called the Ford dealership. This was on friday after Thanksgiving. Talked to Jason, Mike.and Mark in the service department who told us where we could get a hotel room while they fixed our vehicle. They also provided a free loaner car. From the very beginning they treated us like family and got us back on the road the very next day. True professionals in every sense of the word. Went above and beyond in regards to customer service. Truly caring. This review does not give justice to how well we were treated.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Mark, Thanks so much for taking the time to share about your visit. So sorry you had the mechanical issues yet glad we could help!

2018 Lincoln MKX Reserve

4.8
by Daniel W Forbess on Nov 08, 2020

The buying experience was the smoothest and quickest of any car I've bought in 50 years of driving. From test drive to signing the papers was only an hour and a half!

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Daniel, thank you for leaving such a great review and high star rating. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! We look forward to your next visit! Safe travels!

Great Experience

5.0
by Laurah on Sep 29, 2020

I had an awesome experience with Terry Henricks Ford. I called to see if the vehicle was available and and the salesman, Alex was very accommodating. He answered all of my questions without getting frustrated. There were A LOT. He gave me an estimate on my trade in which was VERY fair! I made the 1.5 hour commute that night and sent pictures of all my paperwork to get the ball rolling. Alex and his GM were awesome! They even got me a better interest rate than what I came in with. I was in and out with my new Explorer in 2 hours! TWO!! They even stayed late for me. Amazing customer service, genuinely nice people, honest and fair. We will be back to purchase our 2nd vehicle with them very soon.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Laurah, we're pleased to hear everything was completed to your satisfaction! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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