Tenvoorde Ford
Sales Team
Mike Asperheim
Barry Jensen
Russ Hoeschen
Cars on the lot
Dealership reviews
2007 reviews
The people at the front desk need to talk to and
The people at the front desk need to talk to and understand what is going on in the shop. A lack of communication on my vehicle took longer than expected.
wonderful place to do business at people all know what
wonderful place to do business at people all know what their job is and there very knowledgeable
I was lied that my car was fixed.
I was lied that my car was fixed. It took an email Deb to get things moving. Phil did the best he could when dealing with services techs. The services techs lost my motor cover and never put another one on. I had to call Phil to order me one.
Each time I have inquired about something I have had
Each time I have inquired about something I have had correspondence back to attempt to resolve the issue
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Poor service, rude since the beginning.
Poor service, rude since the beginning. They looked disgusted Avery single time I needed something.
I had a quality service and customer service experience.
I had a quality service and customer service experience. Shuttle service and timeliness of service is key to my use of dealership.
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Quick lane staff were considerate, stored my vehicle in
Quick lane staff were considerate, stored my vehicle in the garage when we were not able to pick up it before closing and bad weather was predicted for overnight.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Express Lane Winter Package, no reservation, but still
Express Lane Winter Package, no reservation, but still completed within one hour. Oil change, check fluids, check and rotate tires. Completely satisfied.
Hi, we are so pleased you enjoyed your visit! We hope to be of service to you again in the future.
When I had my car alignment done.
When I had my car alignment done. The dealer alignment rack was defective, causing my wheels to be way out of alignment. This caused extreme difficulty when driving on ice and snow covered roads. The dealer attempted to re-align my car several times, but still with the defective alignment rack. I brought my car back a couple months later to make another attempt at correcting this issue, and at that time was told that they had discovered the problem with the defective alignment rack and were able, at this time, to correct the issue. However, they did not ever contact me to let me know the situation had been resolved on their end. So I was driving around with an unsafe car even after they corrected the defective equipment at their shop. This was a complete failure on their part to ensure they made my car safe to operate.
Hi DRAUSCH, I appreciate you taking the time to speak with me. Your feedback is valued as we are always looking for ways to improve our service and make sure customers are completely satisfied with the service we provide. If you have any questions or concerns please feel free to reach out to me at cschaefer@tenvoordeford.com. Thank you, Craig.
Very helpful service which lead to a smooth purchase.
Very helpful service which lead to a smooth purchase. Straight forward communication and very timely responses from Hayden!
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.