Tenvoorde Ford

4.6

Hours of Operation

Service
Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–6:00pm
Saturday
8:30am–5:00pm
Sunday
Closed

Sales Team

Mike Asperheim headshot

Mike Asperheim

Service Advisor 4.6 (273 Reviews)
Barry Jensen headshot

Barry Jensen

Service Advisor 4.8 (221 Reviews)
Dealer Experience 12 years
Dealership Experience 6 years
Russ Hoeschen headshot

Russ Hoeschen

Quick Lane Service Advisor 4.7 (160 Reviews)

Cars on the lot

160 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Tenvoorde Ford are from Cars.com and DealerRater.com

2007 reviews

The people at the front desk need to talk to and

3.0
by MarkBarthel on Apr 24, 2022

The people at the front desk need to talk to and understand what is going on in the shop. A lack of communication on my vehicle took longer than expected.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.

wonderful place to do business at people all know what

1.0
by eich57.re on Apr 24, 2022

wonderful place to do business at people all know what their job is and there very knowledgeable

Customer service 5.0 Overall experience 1.0 Does not recommend this dealer.

I was lied that my car was fixed.

3.0
by nickbeck1978 on Apr 24, 2022

I was lied that my car was fixed. It took an email Deb to get things moving. Phil did the best he could when dealing with services techs. The services techs lost my motor cover and never put another one on. I had to call Phil to order me one.

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.

Each time I have inquired about something I have had

4.0
by ziwicki4 on Apr 23, 2022

Each time I have inquired about something I have had correspondence back to attempt to resolve the issue

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

Poor service, rude since the beginning.

4.0
by An✌🏻 on Apr 22, 2022

Poor service, rude since the beginning. They looked disgusted Avery single time I needed something.

Customer service 2.0 Overall experience 4.0 Does recommend this dealer.

I had a quality service and customer service experience.

5.0
by ARLEN.WESTERGREN on Apr 22, 2022

I had a quality service and customer service experience. Shuttle service and timeliness of service is key to my use of dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Quick lane staff were considerate, stored my vehicle in

4.0
by BRNCAJ on Apr 22, 2022

Quick lane staff were considerate, stored my vehicle in the garage when we were not able to pick up it before closing and bad weather was predicted for overnight.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Express Lane Winter Package, no reservation, but still

5.0
by dusty56438 on Apr 19, 2022

Express Lane Winter Package, no reservation, but still completed within one hour. Oil change, check fluids, check and rotate tires. Completely satisfied.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are so pleased you enjoyed your visit! We hope to be of service to you again in the future.

When I had my car alignment done.

1.0
by DRAUSCH on Apr 18, 2022

When I had my car alignment done. The dealer alignment rack was defective, causing my wheels to be way out of alignment. This caused extreme difficulty when driving on ice and snow covered roads. The dealer attempted to re-align my car several times, but still with the defective alignment rack. I brought my car back a couple months later to make another attempt at correcting this issue, and at that time was told that they had discovered the problem with the defective alignment rack and were able, at this time, to correct the issue. However, they did not ever contact me to let me know the situation had been resolved on their end. So I was driving around with an unsafe car even after they corrected the defective equipment at their shop. This was a complete failure on their part to ensure they made my car safe to operate.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi DRAUSCH, I appreciate you taking the time to speak with me. Your feedback is valued as we are always looking for ways to improve our service and make sure customers are completely satisfied with the service we provide. If you have any questions or concerns please feel free to reach out to me at cschaefer@tenvoordeford.com. Thank you, Craig.

Very helpful service which lead to a smooth purchase.

5.0
by robbierapp on Apr 17, 2022

Very helpful service which lead to a smooth purchase. Straight forward communication and very timely responses from Hayden!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.