Tenvoorde Ford

Had a very positive experience at Tenvoorde Ford. Sam walked me through the process thoroughly.

Dealer Responses

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My salesman, Taylor was great to work with! He went out of his way to find me the exact vehicle I wanted!

Dealer Responses

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

Brakes inspected and stated no issue-6000 miles later i need a full caliper, rots and pad brak replacement job. Very dissappointed that they missed actaully inspecting these when i was in for a full services oil change.

Dealer Responses

We apologize for your experience. As our service manager stated in the email to you, we did an oil change on your vehicle 7 months and 6,543 miles ago. At that oil change we do a visual inspection of the pads and rotors. We do not test brake caliper mechanics as that is a different service in addition to the visual brake inspection that we do for free during oil changes. If we did see a caliper failure it would be very noticeable as the single wheels pads would have excess wear that the other pads do not have. With most caliper failures, the noise and degradation of the single break pad is very noticeable and would not last 6,500 miles, it would likely lock up within a couple hundred miles of the mechanical failure of the caliper. Again, we apologize for your experience but this is not something Tenvoorde Ford missed or could have forseen.

Clean professional looking shop. But lots of service "advisors" standing around, none of them saying hi or acknowledging you're even there. Only come here when I have to, i.e warranty or recall needs.

Dealer Responses

Good afternoon, Mike. We’re sorry to hear that you felt as though your needs were not immediately tended to upon entering our shop. It is our policy that we provide the best customer support and care that a client could ever need, and clearly we failed to meet our own expectations here. Please reach out to us at 320-251-0540 or email us at pwaxon@tenvoordeford.com for anything we can do to resolve this issue

Thanks for your response. I understand we all get busy. I was the second vehicle to park in the service bay that morning, there were 3 or 4 vehicles that pulled in after me, got served and were on their way, one of them in a shuttle before anyone even said hi to me. I had to wait another 15 minutes for another shuttle. In my opinion it's more of a work culture thing there at Tenvoorde, same reason I ended up buying my truck from a dealership in Duluth instead of Tenvoorde. I must admit, I'm a bit spoiled when it comes to service shops, the shop I've gone to for years knows me by name and they have the best mechanics in St. Cloud, their shop rate is a little higher than everywhere else, but you get what you pay for. I bring all my personal vehicles there and send all my work fleet cars there to get serviced. They have a tenth of the staff Tenvoorde does but they understand the Customer service component. Best regards.

Efficient, punctual, friendly, accommodating, Communicative, vehicle was completed when scheduled, checked a few additional items I had asked them to check

Dealer Responses

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

It’s close for me. Very clean dealership. I like using all Ford products for my vehicle.

Dealer Responses

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

👍

Hard to get ahold of the service department. I had to call three different times as they did not return my calls when I left them a voicemail.

Courteous, professional, punctual, budget-conscious, honest. There are more words to describe my experience, but you should know that ALL of it was positive.

Dealer Responses

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Tenvoorde Ford, enjoy the rest of your Friday!

Oil change great…timely. Unfortunately, at pick up time a tar resurfacing crew had sprayed my car. Detainers rushed and did a poor job cleaning it. I had to bring my car on another day to clean up the problem. Thankfully, Quick Lane manager helped take care of the problem 😉

Dealer Responses

We apologize for the inconvenience, we are glad to hear that our Quick Lane Manager took care of the problem! Please don't hesitate to reach out if there's anything additional we can do for you.

As I work out of town/State, it is crucial that I am able to have my vehicle worked on and serviced when I am home. Tenvoorde is always willing and able to accommodate me and my vehicle. I appreciate this.

Dealer Responses

Thank you, Maggie, for taking the time to leave us a positive review today! At Tenvoorde Ford, we continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!