Tenvoorde Ford

I put $10,000 down on a vehicle and bought $1,200 in accessories and and they couldn’t even take the steps off the truck When I asked multiple times…..also sold me a vehicle with a broken windshield had a big chip in it hiding under the price tag so I didn’t see it until after I bought the vehicle then all the sales person offers to was fill in the chip and not replace the windshield overall disappointing also they would not do anything about the chipper paint I found after the paper work was done so now I’ve put $10,000 down $2,500 for trade in and $1,200 in accessories and all he could do is say he can’t do anything because it’s a used truck that cost $36,000 to be honest because of this salesman I will more then likely never buy from Tenvoorde Ford ever again.

Dealer Responses

We are sorry for your experience. We did tell you that if the running boards would not come off, we would not torch cut them off. Because we live in Minnesota and the vehicle is 7 model years old, the running boards were rusted underneath, so the bolts would not come off with the high impact drill. We did not notice the chip in the very upper passenger side near the roof of the vehicle, so we did what your insurance would have done, which is fill the chip. Insurance companies do not replace windshields unless the chip is in the drivers line of sight and we follow the same practice. We could have done a better job matching the touch up paint color. If you would like us to either provide you with your own paint or if you want us to reapply the proper color, please reach out to Hayden to schedule that. Again, we apologize for your experience and wish things had gone differently. If you would like to discuss the situation further please contact the general manager David Rodriguez 320-251-0540

I wouldn’t recommend any part of ford even to my worst enemy!! Vehicle always leaves with more problems then originally brought in with.

Dealer Responses

We truly appreciate your honest feedback. We hope you are willing to give us another chance. Please reach out to Phil Waxon at pwaxon@tenvoordeford.com so we can work towards a resolution.

Communication between who was servicing my car and myself was spotty at best, problems arose that were not predicted, and I didn't have access to my car for over a week, and the majority of that week, I had to contact the shop to see if the car was done. It wasn't until 2 days after they were scheduled to be done did I finally get a hold of the employee in charge of my car, and he told me that my vehicle had been ready for a couple hours and was waiting for me to pick up. This may be a one-time-thing, but I will not be returning to Tenvoorde for any servicing my car needs.

Dealer Responses

Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact Phil Waxon at pwaxon@tenvoordeford.com so we can work with you to make this right.

I have the best experience when I visit Tenvoorde Ford. I have bought two vehicles from them and exceptional service from all departments. Thank you!

Dealer Responses

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

I’ve bought plenty of vehicles from Tenvoorde and everything went smooth and efficient. Great people! Great place!

Dealer Responses

Thank you for choosing Tenvoorde Ford as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

No real explanation on why warranty work was going to cost me 800 dollars. Even when FMC couldn't give me answer either they suggested going to another dealership

Dealer Responses

Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to Phil Waxon at pwaxon@tenvoordeford.com at your earliest convenience to discuss how we can turn your experience into a positive one.

Great staff always friendly and professional only complaint was warranty work was to cost me 800 dollars at abra autobody after fms granted around 1300 dollars to have it repaired. Another very reputable body shop in st.cloud can do the repair for 750 dollars

Staff is nice and they work quickly. Waiting area is fine for this environment They did run out of water.

Dealer Responses

We appreciate your positive review of your recent experience with us! We hope to be of service to you again in the future.

I was completely satisfied with the service I received. Had no appointment, it was Saturday and was busy but still my wait was minimal. The attendant was polite and courteous and apologized for any delays. I would recommend Tenvoorde Ford for any service or sales.

Dealer Responses

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Tenvoorde ford did much more for me then any other dealership friendly and very easy to work with

Dealer Responses

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

The service was good! it was very difficult for them to find the problem but once they did they fixed it and let us drive it for a week to make sure it was fixed. I appreciate that!

Dealer Responses

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!