Tenvoorde Ford

4.6

Hours of Operation

Service
Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–6:00pm
Saturday
8:30am–5:00pm
Sunday
Closed

Sales Team

Mike Asperheim headshot

Mike Asperheim

Service Advisor 4.6 (290 Reviews)
Barry Jensen headshot

Barry Jensen

Service Advisor 4.8 (230 Reviews)
Dealer Experience 13 years
Dealership Experience 7 years
Russ Hoeschen headshot

Russ Hoeschen

Quick Lane Service Advisor 4.7 (168 Reviews)

Cars on the lot

148 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Tenvoorde Ford are from Cars.com and DealerRater.com

2042 reviews

My least favorite service center.

3.0
by BKWHEELOCK on Sep 19, 2022

My least favorite service center. I've never been greeted upon entrance and sometimes have been completely ignored. This visit I told Mike I thought there was a recall that needed to be addressed and he said there wasn't. He was wrong.

Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to leave us your honest feedback. Please contact Craig Schafer at cschaefer@tenvoordeford.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

They didn’t fix the problem and one employee was rude.

1.0
by AJMKT1 on Sep 17, 2022

They didn’t fix the problem and one employee was rude. Been waiting for a return call from Craig Shaffer. Will probably have to go elsewhere to get my 13 th new F-150 repaired

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact Craig Schaefer at cschaefer@tenvoordeford.com so we can work with you to make this right. You can also call me directly at 320-257-3665.

It is so great to have my car running again i hope this

5.0
by clulubelle666 on Sep 16, 2022

It is so great to have my car running again i hope this takes care of the problem

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

The service was Prompt and courteous and delivered as

5.0
by PRARNESEN on Sep 16, 2022

The service was Prompt and courteous and delivered as promised. Quote was prepared as requested.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

Came to look at trading in my Ford escape to get a truck.

1.0
by eeldude18 on Sep 14, 2022

Came to look at trading in my Ford escape to get a truck. Explained the parameters that I needed to be met, and was told that I need to be flexible. Was shown multiple different trucks, but each time I wanted to move forward with a truck Something Happens to where we cannot move forward with it. There was always something wrong with the truck I wanted to move forward with so the truck cannot be selected. Allowing flexibility when looking for a vehicle and still being told I’m not being flexible enough. Felt pushed into having my credit run, I allowed it. Explaining that I cannot have a cosigner or put money down I was told that was no problem. But every single vehicle that my credit was run for I was told that I needed a cosigner or to put money down. I felt like I was not listened to and was pushed towards getting a particular truck I didn’t care for and which even then I was not able to get. I explained to the sales rep that this is what I was afraid of. Having my credit run for no reason and not being able to get a vehicle. and all I was told was sorry that’s how we do things. I was told Tenvoorde helps and works with people no matter what to give the best customer service and to gain a customer for life, but I kept being strung along on a chase that there was no happy ending to. I was never really given any updates unless I asked, and I felt like the only thing that mattered was the sales rep making commission on a particular vehicle along with the person in charge of the financing and Not trying to give the best customer service and do what’s needed for a customer.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

Went to service because was sure that the bearing needed

1.0
by s.johnson5 on Sep 12, 2022

Went to service because was sure that the bearing needed to be replaced, they only checked one side!!

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We appreciate you bringing this experience to our attention. If you are willing, please contact Phil Waxon at pwaxon@tenvoordeford.com so we can work towards a resolution. We look forward to hearing from you.

Experienced service writers and technicians provide a

5.0
by tomfwaibel on Sep 02, 2022

Experienced service writers and technicians provide a good experience. Service is done correctly and timely.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Quick service, friendly and helpful staff.

5.0
by bubbaruce on Aug 31, 2022

Quick service, friendly and helpful staff. Leaving the area soon, hope the new dealership can measure up.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

Barry Jensen, Service person did a fantastic job.

5.0
by PETERANDSUSANPLOOF on Aug 30, 2022

Barry Jensen, Service person did a fantastic job. He not only ensured that my truck was fixed, but he kept me appraised of what was happening and the repairs were done in an extremely timely fashion. His personal care and professionalism should be recognized by his supervisor(s). I truly appreciated his enthusiasm and dedication to satisfy the customer. Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Yeah!

5.0
by jmmichael0 on Aug 27, 2022

Yeah! It is fixed. So excited to have my car back and working. They worked hard to get it working.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

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