Tacoma Dodge Chrysler Jeep RAM
Hours of Operation
Cars on the lot
Worst customer service
I dropped off my truck for a recall. Was told it was a one day job. I called back after 4 days and spoke to an idiot from the call center who kept referring me to a person who was not there. They had no information/status/location of my truck and told me to call back. Worst customer service.
Hello, Thank you for taking the time to share your feedback. We take customer satisfaction very seriously, and I would like to have the opportunity to speak with you directly regarding your recent recall appointment with our Service Team. Please give me a call at your earliest convenience so we can discuss this further. Sincerely, Steve Crosetti General Manager (253) 475-7300
Go to Dave Smith worth the drive
Service techs are totally inexperienced and unknowable...fuel gauage across the board and and wont register yet they can't find anything wrong..$194 dollar tech fee to be told nothing is wrong..huh
Sonja, Thank you for taking the time to share your feedback with us. I would appreciate the opportunity to speak with you regarding your service visit in further detail. Please contact me at your earliest convenience. I look forward to speaking with you. Steve Crosetti General Manager (253) 475-7300
Manager will not return voice mails.
Manager will not return voice mails. No one can come up with an answer. The extended warranty I bought- please verify. Dealership can’t find it- this xxxxs went on a week. xxxx good thing I have my copy of extended warranty. Christina is helpful - Frank is helping me get my gap insurance back. Aside from that it’s really like the left hand doesn’t know what the left hand is doing . And I guess it starts with the lack of leadership from the TOP down. Left VM for GM at 729 am. Days over and no call back. I cannot say stay away- this is the least professional establishment. Call they transfer you to the Nissan dealership. FUBAR! And a f’ week later no one’s capable of answering my question pertaining to insurance - an 1800$ policy they sold Me. They suck with the exception of Christina and Frank. Everyone one else has failed to even return a call. Go somewhere else. Oh it’s all good till the sales went thru- then ya see what it’s really like and it SUCKS.
I am seriously disappointed in their service dept.
I am seriously disappointed in their service dept. I took my 2010 2500 Larime in for a leaking sunroof back in January. They told me it needed aliging and the motor is damaged and would warrantee it. A month later it still leaked so I took it back to fix the moror and the persistent leak. So far both visits cost over a thousand dollars. So far no problem. Three more times my truck saw the service dept for the same thing, a leaking sunroof. Each time it was a broken part that wasnt broken in the previous visit. Im into this "repair" over three thousand dollars. This last time I questioned why Im being charged labor, on something thats suppose to be under warrantee, and so far a week later no response. I really dont expect a response by now. They held my truck hostage until I paid their scam. They got my money what do they care. I can say this I love my Dodge trucks however I will never use Tacoma Dodge again. Maybe Olympia Chrysler Jeep will provide better service.
My husband and I purchased a 2018 Dodge Ram 1500
My husband and I purchased a 2018 Dodge Ram 1500 Ecodiesel here last year. The truck had 22k mikes on it and part of what sold us on it, was the fact that it still had some warranty left on it. Fast forward a year and 10k miles later. My husband was driving on I-5 and with zero warning the engine starts smoking and makes a loud bang. The engine completely died. After waiting a month to hear back from the warranty people they are denying our claim and won’t replace the engine. After this happened we started doing research and the eco diesels have a known issue and these engines are exploding quite often at low mileage, warranty claims are denied across the board. We now own a $40k piece of junk, it’s heartbreaking. This dealership shouldn’t have promoted that this car had a warranty, if the warranty was worthless and the dealers should not be selling these eco diesels until they figure out the engine issues. To top it off this truck has an open recall , we’ve been on a waiting list for a year to get the recall serviced and it could be the cause for the engine failure. Very dissatisfied considering we’d been loyal to Toyota for many years and turned in a truck that was still running fine with 200,000 miles on it to get a lemon that died at 30k.
Hello, Please know that we take your review very seriously and would appreciate the chance to further discuss your feedback regarding the engine of your Dodge Ram 1500. When you have a moment, you can reach out to me directly. I look forward to connecting with you. Thank you. Best, Steve Crosetti General Manager (253) 475-7300
I am not one to rant and rave about awful service but
I am not one to rant and rave about awful service but this place has given me nothing but grief! If I could give negative stars I would! We took the truck in on March 18th for a check engine light due to an evap problem, they do their inspection to find the engine was failing. No problem we have a warranty for a reason! Finally a week later they get the engine taken apart and file to the warranty company, come to find out they input incorrect information about the trucks mileage which would have voided out the warranty! (I had to find that out from the warranty company!!!!!) So I call the dealership and complain they need to fix it! Meanwhile we are paying out of pocket for a rental ($50 a day) because they don’t offer loaner vehicles and strictly use enterprise. The dealership drags their heels blaming the warranty company and how hard it is to get a hold of them and how everything is in the warranty company’s hands! I have exhausted all options, the warranty company only covers 5 days up to $30, and they won’t pay for it because we “rented before the warranty work was approved” I’m mad at both parties but especially the dealership for all the delays! They finally fix the paperwork resubmit the claim, the inspector comes out and everything is covered (Yay)!! Then now we wait on the new engine. The dealership says they should have the truck done on April 1st, for some reason that engine they were giving us didn’t pan out. So I’m calling the dealership everyday to find out the status of a new engine and get updates. (I have to be in there face to get anything done) Everyday is the same thing “we need to get a tracking number, everything is in their hands” Come to find out the new engine had been delivered and signed for on April 8th (this coming from the warranty company)! Today is the 14th, they had no idea until this morning that they had the engine and its finally getting installed today supposed to be done tomorrow! All I can say is the amount of disfunction in that service department was shocking and disappointing, very unprofessional!
Hello, Thank you for sharing your experience with us, as we wish to provide high-quality service for every guest. We would appreciate the chance to address your concerns. If you would like to discuss your experience in further detail, please contact me directly. Thank you, Steve Crosetti General Manager (253) 475-7300
Nate did his best to make things right, I’m happy with how everything worked out in the end. Thank you!
Go somewhere else for glass repair
After our 2019 Jeep Wrangler's rear passenger window was broken by vandals, my wife took it to Tacoma Dodge-Chrysler-Jeep for repair because they were able to source the glass faster than Safelite could during this supply chain crisis era. They did a good job with the repair itself, but what I have a serious problem with is that they charged my wife $420 in labor charges alone, not parts, when the Mitchell Int'l NAGS (National Auto Glass Specifications) as told to me by Geico, states that they estimate labor at $69 and clean-up at $75. This dealer did not even state the number of labor hours on the invoice, just the ambiguous $420 charge. After the fact, I called Safelite to see how much they would charge and the TOTAL cost (glass & labor) would have only been $271. That is in line with the NAGS estimation. Both the dealer and Safelite stated the same $133 for the glass itself so they did not rip us off for the part. Soon after I called the dealer and left a message for the service advisor (Dave B.) to calI me back but never heard from him. It was only after I left a negative survey review (requested by the dealer) did they call. I stated I believe they overcharged on labor based on NAGS, and I was basically told that they don't follow NAGS estimates and that their labor rate is $210/hour period, and they charged us 1-hour for cleanup (hah!) and 1-hour for replacing the glass. That is 2-hours for what basically is less than a 1-hour job according to NAGS. When I asked if the tech actually spent one hour cleaning up glass and needed one hour to replace it, I was told by Amy that they charge one hour each for cleanup and labor regardless of whether or not it takes that long. Wow!!! Needless to say, we won't be using them again for anything and strongly suggest you do not either -- at least not for glass repair. For those interested, Mitchell International, Inc. is an American company based in San Diego, CA, which develops software used by the automotive industry to manage collision and medical claims, parts and labor estimates, and glass replacement quotes.
Hello, We pride ourselves on the high-quality standards we maintain and I would appreciate the opportunity to speak with you regarding your recent service experience and our pricing. Please contact me at your convenience. Thank you, Steve Crosetti General Manager (253) 475-7300
Vincent Carter made my first experience buying a car
Vincent Carter made my first experience buying a car excellent. He asks what I wanted, I told him, and he made sure I left with it that day without any stress. I even decided to trade in my car last minute and he was sure to make that happen. I have no complaints at all! Such a great sales rep! I would definitely recommend this dealership for anybody looking for their next vehicle!! I’ll be sure to come back when it’s time for my next one!
Sounds like you had a great experience at Tacoma Dodge Chrysler Jeep Ram from start to finish, which makes us very happy! We are glad to learn you didn't feel pressure and you left with what you wanted. We are looking forward to taking care of any of your auto needs in the future.
I made an appointment a month in advance to have an oil
I made an appointment a month in advance to have an oil change done and wipers installed on a Saturday. We arrived for our appointment, waited in line for 2 other customers for 15+ minutes to let them know we were there. When asked how long it would be they said "4 or 5" hours! For an oil change, I get it we're all having problems getting people to work but call me and tell me it's going to be a ridiculous amount of time. You sent me 4 or 5 reminders so why can't you let people know? Needless to say after driving 30 minutes to get there I'm less than impressed. They sure want to sell you a car but after that it's time to get lost! My boyfriend runs a shop in Bellevue and was disgusted at the service and condition of the shop. It was a filthy mess at 10:00am, I won't be buying another car from them.
Hello, Thank you for taking the time to share your feedback. At Tacoma Dodge Chrysler Jeep Ram, we take customer satisfaction very seriously and I would like the opportunity to further discuss your service and customer service experience. Would you kindly reach out to me at your convenience? Best, Steve Crosetti General Manager (253) 475-7300
Horrible sales people and company went to buy a add unit
Horrible sales people and company went to buy a add unit and they denied me telling me I didn’t qualify without submitting me. I have 2 approvals and could just pay cash but instead the green pea salesman continued to talk like he knew my situation. This company is known for scamming.
Hello, Thank you for taking the time to share your feedback. At Tacoma Dodge Chrysler Jeep Ram, we take customer satisfaction very seriously and I would like the opportunity to further discuss your sales and customer service experience. Would you kindly reach out to me to have a conversation? Best, Steve Crosetti General Manager (253) 475-7300