Superior Mazda of Bentonville

4.3

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–7:00pm
Tuesday
8:00am–7:00pm
Wednesday
8:00am–7:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–7:00pm
Saturday
8:00am–7:00pm
Sunday
Closed

Cars on the lot

318 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Superior Mazda of Bentonville are from Cars.com and DealerRater.com

52 reviews

Great cars but not so great dealer

2.0
by Victor Chowdhury on Dec 23, 2021

Well I purchased a cx9 The thing is that they don't care if you buy or not, that can be good because they won't pester you with slimy sales tactics but they wont care about your interest or offer you choices or care to work with you towards a deal. The attitude is "take it or leave it". Recently I went for a carwash and this attitude resonated loud and clear, YOU ARE NOT A PRIORITY .. while I was waiting for my carwash (which never happened) I requested a salesperson to help me out with some options in the used car inventory and he politely asked me to check their website instead of showing some interest or discussing any options. I am not saying that they are nasty but they will not care about you and you will probably get a better deal on either side of the state border. In my case I am NEVER going to recommend this dealership although Mazda cars seem to be really solid

Customer service 1.0 Buying process 3.0 Quality of repair 2.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mr Chowdhury, I am sorry to hear about your recent experience at our dealership. We value you, your time and your business. I will reach out to you by phone and email so that I can get more details about your experience with us. Sincere Regards, Jeff Tyson General Manager. 479-286-2012 ext. 2101

Maggie helped me above and beyond my expectations with my...

5.0
by Theron on Sep 09, 2021

Maggie helped me above and beyond my expectations with my vehicle. If your gonna buy one, go see Maggie. She will take care of you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Amazing experience. Go see Rosie at Superior Mazda. You...

5.0
by Rhondajhansen on Jul 25, 2021

Amazing experience. Go see Rosie at Superior Mazda. You will Not be disappointed!!! She is such an Amazing and caring person that wants only the best for you. She is NOT Pushy like most are, she is truly genuine and passionate about her customers. Every question I had, she knew the answer. She never gave up on trying to get me the best deal possible. She cared so much and just wanted me to be happy! Thank you Rosie I'm so blessed to have worked with you and helping me with my new CX5-Signature SUV purchase!!! I love it!! Thank you Devon for being Amazing as well!!! When I was leaving Devon was driving by and stopped to not only congratulate me on my new car, but went on to say, make sure you come by to see us now that you are part of the Superior family!!! How often have you ever experienced that!!! Such an Amazing group of people!!! Superior Mazda Rocks!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I have purchased many cars over the years and Superior...

1.6
by Troy P on Apr 12, 2021

I have purchased many cars over the years and Superior offered the most convoluted, unprofessional process I have ever experienced! I had basically purchased the car before going to pick it up, so it should have been straight forward. My wife and I arrive at the dealership at our scheduled time and our salesperson, Nicholas, acted like he didn’t know we were coming. We went to look at vehicle while he went to scramble to get what we needed. He was incredibly inexperienced and we were probably the most straight forward deal he could have had. We immediately noticed the floor mats had been removed from the vehicle and asked about them. Nobody had any idea what happened to the floor mats and acted like we were crazy for wanting them in the vehicle. Rusty, the sales manager or director, was so unprofessional and acted as if us coming was an inconvenience as he was on his cell phone the whole time and didn’t even say hello to us or make eye contact! He walked up to us and Nicholas told us Rusty needed the keys for our trade in as he couldn’t speak to us and was busy. I said “It’s a Wednesday afternoon and we are the only ones on the lot, but okay.”. He was the stereotypical bad, xxxxxx bag sales manager. He drove the vehicle and we waited to sign what was needed to go. Nicholas sat with us and I again asked about the floor mats. He said they weren’t giving us the floor mats as they had work to do on our trade in. So unprofessional and not how you deal with a customer. You are keeping the floor mats for ransom!??! Mandy, finance manager, was honestly the only professional we interacted with that day. I asked how she fit in at Superior as the gentlemen we interacted with were every bad experience and cheesy meme you see regarding car buying and she laughed. The only complaint we have on the finance end, as we didn’t finance the vehicle through Superior, was that it took over 3 weeks to get the title. Keep Mandy and start over with new management! We promised Superior an honest review after the experience and that is exactly what we gave them!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Mr. Peeples - I appreciate you taking the time to speak with both our pre-owned director and myself. Again we are sorry to hear about your experience working with us. We did not meet your expectations or our own. I do appreciate your kind words about your experience with Mandy. You have my contact information, so please reach out anytime I can be of assistance. Sincere Regards, Jeff Tyson General Manager.

Huge thanks to Nicholas, Kenneth, Rusty, and Jeff Tyson...

5.0
by adama4ld on Nov 17, 2020

Huge thanks to Nicholas, Kenneth, Rusty, and Jeff Tyson for helping us out with our Mazda CX-9. We purchased it sight unseen, the dealer delivered it to us, and we were unsatisfied with the condition of the paint on the hood. However, because of all the rain that week, it took me a few days to get the car clean and see the issue. After a couple of short phone calls, Rusty was happy to pick up the vehicle from us (over 2 hours away!) and give us a loaner while they repainted the hood. The dealer didn't have to work with us, but Superior chose to make it right and the hood looks GREAT. I thought I would have to deal with Mazda at the national level, but it turns out some car dealers still make honest deals. 2 thumbs up from us!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent service after a paint hiccup

5.0
by Adam Eilenstein on Nov 17, 2020

Huge thanks to Nicholas, Kenneth, Rusty, and Jeff Tyson for helping us out with our Mazda CX-9. We purchased it sight unseen, the dealer delivered it to us, and we were unsatisfied with the condition of the paint on the hood. However, because of all the rain that week, it took me a few days to get the car clean and see the issue. After a couple of short phone calls, Rusty was happy to pick up the vehicle from us (over 2 hours away!) and give us a loaner while they repainted the hood. The dealer didn't have to work with us, but Superior chose to make it right and the hood looks GREAT. I thought I would have to deal with Mazda at the national level, but it turns out some car dealers still make honest deals. 2 thumbs up from us!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Good experience

4.0
by Cristina G on Nov 03, 2020

We bought a used car from this dealership. Tyler was very helpful with the online information and on site. We had to wait a long time for the financing, but overall it was a good experience. Thank you!

Customer service 4.0 Buying process 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Cristina, We're sorry for the long wait and aim to make it a faster experience for everyone but we're happy your overall experience was good! Thank you for your business!

Dennis Taylor. Retired

5.0
by Dennis Taylor on Oct 31, 2020

Purchased a used 2019 Corvette. Tyler Cameron was my salesperson and he went out of his way to accommodate me from picking me and my wife up at the airport to presenting the car to me and going over the sales procedure. This is the first car I’ve ever purchased on line and everything went perfect. The corvette was even better than Tyler described. I would highly recommend Tyler Cameron for your car buying needs. He made me feel right at home and stayed in touch until I arrived at the dealership from my home in Mississippi. Excellent experience and excellent Dealership!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the great review! We do our best to make the experience faster, simpler and more transparent! Let us know if we can help out, in the future! We appreciate your business!

EXTREMELY BAD CUSTOMER SERVICE

1.0
by KJ on Sep 16, 2020

IF I COULD GIVE ZERO STARS I WOULD THIS PLACE HAS NO INTEGRITY PERIOD. MY CAR WAS BROUGHT INTO THIS PLACE BY ONE OF THERE TECHNICIANS. IT WAS PICKED UP FROM MY HOME THE GENTLEMEN HAD A VERY DRY PERSONALITY AS I GAVE HIM THE KEYS TO MY CAR BY THE TIME I GOT INSIDE MY HOME HE ZOOMED AWAY IN MY CAR. A DAY LATER I GET A VIDEO OF THEM GOING THROUGH A EVALUATION OF MY CAR AND OVERALL MY CAR WAS NOT BAD. HOWEVER, THERE WAS A PART WHERE MY CHECK ENGINE LIGHT WAS MENTIONED WHICH ALARMED ME BECAUSE THAT LIGHT WAS NOT ON PREVIOUSLY BEFORE THEY PICKED UP THE CAR. I RAISED A QUESTION TO AN ADVISER BY THE NAME OF JEREMY WHO GOT EXTREMELY DISRESPECTFUL AND RUDE AS IF HOW DARE I ASK HIM A QUESTION LIKE THAT ABOUT MY CAR. I ONLY WANTED A EXPLANATION BECAUSE MY CAR DIDN'T LEAVE HOME LIKE THAT. I EXPLAIN TO HIM I'M ONLY ASKING THE QUESTION AS ANYONE WOULD BECAUSE I WANTED MY CAR BE DELIVERED BACK THE SAME WAY AS IT LEFT MY HOME. HE STARTED TO OVERTALK ME AND NOT ALLOW ME TO GET A WORD IN. I WAS THEN ASKED ABOUT THE LOANER CAR THEY GAVE ME TO DRIVE AS IF I'M SUPPOSE TO BE OVER THE MOON. I WANTED MY CAR EITHER WAY. I FELT SO INSULTED WITH THE WAY HE WAS SPEAKING TO ME. HE EVEN STATED MY CAR RAN LIKE CRAP WHICH IS A HUGE INSULT. I EVENTUALLY ASKED TO SPEAK WITH HIS MANAGER BECAUSE OBVIOUSLY WE WERE NOT GETTING ANYWHERE. COME MONDAY MORNING I SPOKE WITH THE SERVICE MANAGER MICHAEL WHO AT FIRST SEEM LIKE HE WAS GOING TO RECTIFY THE ISSUE BUT GAVE ME A BACK HANDED APOLOGY SAYING I'M SORRY FOR HOW YOU WERE TREATED BY JEREMY BUT HE IS NOT USUALLY LIKE THAT. WHY EVEN APOLOGIZE IF YOU'RE GOING TO MAKE EXCUSES FOR SOMEONE'S WRONGDOING OR POOR BEHAVIOR. MICHAEL THEN ASKED ME TO PAY FOR HALF A DIAGNOSTIC TEST AND A COMPRESSION TEST WHICH WAS NOT COOL. WHY WOULD I HAVE TO PAY FOR THESE THINGS WHEN ALL I WANTED WAS MY CAR GIVEN BACK TO ME THE SAME WAY I GAVE IT TO THEM. JEREMY WAS TRYING TO SELL ME BRAKES EARLIER IN A CONVERSATION. I KNOW THEY ARE IN THE BUSINESS OF TRYING TO MAKE MONEY I GET IT BUT YOU CAN'T FORCE THAT ON ANYONE AND DOES NOT GIVE YOU THE RIGHT TO LIE ON A CUSTOMER WHEN THEY TELL YOU THEIR CAR DIDN'T HAVE A CHECK ENGINE LIGHT ISSUE WHEN IT LEFT HOME. THE STORY IS REALLY LONG YOU GUYS THEY DIDN'T EVEN BRING MY CAR BACK TO ME THEY WANTED TO COME PICK UP THE LOANER AND HAVE ME TOW MY OWN CAR BACK THEY OFFERED TO TOW IT BACK AT FIRST WITHOUT DIAGNOSING A ISSUE THAT OCCURRED IN THEIR POSSESSION WHO DOES THAT THE REASON THEY TOOK THE TOWING OFFER BACK WAS BECAUSE THEY SAID THEY SPENT $250 ON A DIAGNOSTIC IN WHICH ANYBODY WITH COMMON SENSE, NO THEY NEVER SPENT THAT MONEY AND THEY DIDN'T WAN TO PAY A OUTSIDE TOWING COMPANY TO TOW MY CAR BACK TO MY HOME WHAT HAPPEN TO COMMON COURTESY I GAVE THEM THE LOANER BACK WITH NO ISSUES THE SAME WAY I RECEIVED IT AND THEY GAVE ME MY CAR BACK WITH NOT ONLY A CHECK ENGINE LIGHT ON BUT A BATTERY LIGHT AND A POWER STEERING LIGHT IN WHICH I KNEW NOTHING ABOUT. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE PLEASE BE CAREFUL GUYS THINK BEFORE YOU GO TO THIS LOCATION IF YOU LOOK INTO THE REVIEWS ON THIS LOCATION YOU WILL SEE ECHOES OF THE LIES THAT MAY BE POTENTIALLY TOLD BY CERTAIN EMPLOYEES AT THIS PLACE. I KNOW I'M A FAIR PERSON AND WON'T PUT ANYTHING ON A PERSON THAT SHOULD NOT BE BUT THEY COMPLETELY SCREWED ME OVER. YES, MY CAR IS A 2005 HOWEVER IT ONLY HAS 74,000 MILES ON IT. I'M NOT DUMB. I'M WRITING THIS REVIEW AS A WARNING FOR FUTURE CUSTOMERS TO BEWARE. RECORD EVERYTHING TAKE PICTURES DO IT ALL BECAUSE THEY WILL LIE. THEY MAY TRY TO WRITE A RESPONSE SAYING THEY TOOK CARE OF ME BUT IT'S ALL A LIE. THERE ARE SO MAY OTHER DEALERS YOU CAN VISIT BUT I WOULD THINK TWICE ABOUT THIS SUPERIOR MAZDA ONE IF YOU'LL LIE YOU STEAL MY GRANDMA ALWAYS SAID THAT ABOUT PEOPLE AND THAT IS SO TRUE BECAUSE THEY LIED AND THEIR CUSTOMER SERVICE SKILLS ARE TRASH AT LEAST ADVISER JEREMY AND SERVICE MANAGER MICHAEL'S ARE FOR SURE. I WOULDN'T RECOMMEND SOMEONE HERE FOR A PAIR OF HUBCAPS.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

IF I COULD GIVE ZERO STARS I WOULD THIS PLACE HAS NO...

1.0
by KJ on Sep 16, 2020

IF I COULD GIVE ZERO STARS I WOULD THIS PLACE HAS NO INTEGRITY PERIOD. MY CAR WAS BROUGHT INTO THIS PLACE BY ONE OF THERE TECHNICIANS. IT WAS PICKED UP FROM MY HOME THE GENTLEMEN HAD A VERY DRY PERSONALITY AS I GAVE HIM THE KEYS TO MY CAR BY THE TIME I GOT INSIDE MY HOME HE ZOOMED AWAY IN MY CAR. A DAY LATER I GET A VIDEO OF THEM GOING THROUGH A EVALUATION OF MY CAR AND OVERALL MY CAR WAS NOT BAD. HOWEVER, THERE WAS A PART WHERE MY CHECK ENGINE LIGHT WAS MENTIONED WHICH ALARMED ME BECAUSE THAT LIGHT WAS NOT ON PREVIOUSLY BEFORE THEY PICKED UP THE CAR. I RAISED A QUESTION TO AN ADVISER BY THE NAME OF JEREMY WHO GOT EXTREMELY DISRESPECTFUL AND RUDE AS IF HOW DARE I ASK HIM A QUESTION LIKE THAT ABOUT MY CAR. I ONLY WANTED A EXPLANATION BECAUSE MY CAR DIDN'T LEAVE HOME LIKE THAT. I EXPLAIN TO HIM I'M ONLY ASKING THE QUESTION AS ANYONE WOULD BECAUSE I WANTED MY CAR BE DELIVERED BACK THE SAME WAY AS IT LEFT MY HOME. HE STARTED TO OVERTALK ME AND NOT ALLOW ME TO GET A WORD IN. I WAS THEN ASKED ABOUT THE LOANER CAR THEY GAVE ME TO DRIVE AS IF I'M SUPPOSE TO BE OVER THE MOON. I WANTED MY CAR EITHER WAY. I FELT SO INSULTED WITH THE WAY HE WAS SPEAKING TO ME. HE EVEN STATED MY CAR RAN LIKE CRAP WHICH IS A HUGE INSULT. I EVENTUALLY ASKED TO SPEAK WITH HIS MANAGER BECAUSE OBVIOUSLY WE WERE NOT GETTING ANYWHERE. COME MONDAY MORNING I SPOKE WITH THE SERVICE MANAGER MICHAEL WHO AT FIRST SEEM LIKE HE WAS GOING TO RECTIFY THE ISSUE BUT GAVE ME A BACK HANDED APOLOGY SAYING I'M SORRY FOR HOW YOU WERE TREATED BY JEREMY BUT HE IS NOT USUALLY LIKE THAT. WHY EVEN APOLOGIZE IF YOU'RE GOING TO MAKE EXCUSES FOR SOMEONE'S WRONGDOING OR POOR BEHAVIOR. MICHAEL THEN ASKED ME TO PAY FOR HALF A DIAGNOSTIC TEST AND A COMPRESSION TEST WHICH WAS NOT COOL. WHY WOULD I HAVE TO PAY FOR THESE THINGS WHEN ALL I WANTED WAS MY CAR GIVEN BACK TO ME THE SAME WAY I GAVE IT TO THEM. JEREMY WAS TRYING TO SELL ME BRAKES EARLIER IN A CONVERSATION. I KNOW THEY ARE IN THE BUSINESS OF TRYING TO MAKE MONEY I GET IT BUT YOU CAN'T FORCE THAT ON ANYONE AND DOES NOT GIVE YOU THE RIGHT TO LIE ON A CUSTOMER WHEN THEY TELL YOU THEIR CAR DIDN'T HAVE A CHECK ENGINE LIGHT ISSUE WHEN IT LEFT HOME. THE STORY IS REALLY LONG YOU GUYS THEY DIDN'T EVEN BRING MY CAR BACK TO ME THEY WANTED TO COME PICK UP THE LOANER AND HAVE ME TOW MY OWN CAR BACK THEY OFFERED TO TOW IT BACK AT FIRST WITHOUT DIAGNOSING A ISSUE THAT OCCURRED IN THEIR POSSESSION WHO DOES THAT THE REASON THEY TOOK THE TOWING OFFER BACK WAS BECAUSE THEY SAID THEY SPENT $250 ON A DIAGNOSTIC IN WHICH ANYBODY WITH COMMON SENSE, NO THEY NEVER SPENT THAT MONEY AND THEY DIDN'T WAN TO PAY A OUTSIDE TOWING COMPANY TO TOW MY CAR BACK TO MY HOME WHAT HAPPEN TO COMMON COURTESY I GAVE THEM THE LOANER BACK WITH NO ISSUES THE SAME WAY I RECEIVED IT AND THEY GAVE ME MY CAR BACK WITH NOT ONLY A CHECK ENGINE LIGHT ON BUT A BATTERY LIGHT AND A POWER STEERING LIGHT IN WHICH I KNEW NOTHING ABOUT. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE PLEASE BE CAREFUL GUYS THINK BEFORE YOU GO TO THIS LOCATION IF YOU LOOK INTO THE REVIEWS ON THIS LOCATION YOU WILL SEE ECHOES OF THE LIES THAT MAY BE POTENTIALLY TOLD BY CERTAIN EMPLOYEES AT THIS PLACE. I KNOW I'M A FAIR PERSON AND WON'T PUT ANYTHING ON A PERSON THAT SHOULD NOT BE BUT THEY COMPLETELY SCREWED ME OVER. YES, MY CAR IS A 2005 HOWEVER IT ONLY HAS 74,000 MILES ON IT. I'M NOT DUMB. I'M WRITING THIS REVIEW AS A WARNING FOR FUTURE CUSTOMERS TO BEWARE. RECORD EVERYTHING TAKE PICTURES DO IT ALL BECAUSE THEY WILL LIE. THEY MAY TRY TO WRITE A RESPONSE SAYING THEY TOOK CARE OF ME BUT IT'S ALL A LIE. THERE ARE SO MAY OTHER DEALERS YOU CAN VISIT BUT I WOULD THINK TWICE ABOUT THIS SUPERIOR MAZDA ONE IF YOU'LL LIE YOU STEAL MY GRANDMA ALWAYS SAID THAT ABOUT PEOPLE AND THAT IS SO TRUE BECAUSE THEY LIED AND THEIR CUSTOMER SERVICE SKILLS ARE TRASH AT LEAST ADVISER JEREMY AND SERVICE MANAGER MICHAEL'S ARE FOR SURE. I WOULDN'T RECOMMEND SOMEONE HERE FOR A PAIR OF HUBCAPS.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi KJ, We’re very sorry for your concerns that you have with your previous visit with us. As discussed with you, your vehicle did not run properly on the way back to the dealership with the check engine light flashing and having a hard time starting once it arrived. We offered to tow your vehicle back free of charge and/or split the cost of the extensive diagnosis. When you declined both options we offered the diagnosis free of charge to shed light on the issues your vehicle was having. Upon diagnosis of the vehicle, we discussed the extensive repairs your vehicle required to get it running properly and that these issues were not related to the 3 recalls that we performed. At this point the tow was no longer covered being that we spent the $250 to have your vehicle diagnosed and also found the repairs that were needed have long been an issue prior to us working on your vehicle. We utilized all of our resources to assist you, and feel we were open and honest throughout the entire process. We sincerely apologize for you being insulted by one of our employees. Treating our customers respectfully is our top priority. Superior Mazda

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