Superior Ford of Siloam Springs

3.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–7:00pm
Tuesday
8:00am–7:00pm
Wednesday
8:00am–7:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–7:00pm
Saturday
8:00am–7:00pm
Sunday
Closed

Cars on the lot

110 cars available See all Cars

Dealership reviews

3.1
Rating and reviews of Superior Ford of Siloam Springs are from Cars.com and DealerRater.com

21 reviews

Absolutely horrible!

1.0
by Deacon Wolfe on Jan 28, 2022

Absolutely horrific dealership. I was approved with my bank for a low 2.5% internet rate and was ready to purchase a vehicle for full asking. I was given the merry go round again and again. Finally the salesperson Jessica said they went you to finance with one of our banks. Pathetic and absolutely horrible. To rip people off and mess with their interest rate. In top of all of this, the sales person proceeds to ask if I’ll pay for shipping. Even though they offer the SHIPPING! Don’t buy HERE !

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Dane- We apologize that we could not come to an agreement on the vehicle. We appreciate the opportunity and wish the best in the future!

I will never understand this Dealership and I hope you...

1.5
by Brookssimkins06 on Apr 26, 2021

I will never understand this Dealership and I hope you all (Customers) have better experience than myself. First the Price started off like this......$52,999 which was on the website and they did not come down any even after asking Cash price. So I said not interested and Salesman said he will let his manager know. Salesman then next day which was a(Friday April 16th) said cash price $51,133 and now that got me back interested, and on Tuesday I said let's do it. Salesman then said price changed and now its $52,999(Tuesday April 20th) went up $1,866 dollars in 4 days in the middle of the month and said that it's market valued and it's like gas prices. So after chewing on the fact the price went up that much in 4 days I finally decided (Monday April 26th) to go with it knowing that I could get a brand new 2021 Lariat truck for the same price as this 2018 USED LIMITED TRUCK but i did like the Limited so i said get the paperwork going for delivery and he said OK!!! Soooooooo about 20min go by after telling him to get it going he tells me that we have to come in to sign papers, that was the thing was this Dealership talks about Delivery BUUUUUUUUT you have to go there to sign is what you don't see. Well if I was there to sign then I would drive the vehicle back with me right? So what's the big advertisement about "We Deliver"? Anyways that's what the deal breaker was. I live 2hrs away and can't get away to make that happen. OH, and the salesman told me that the credit app is good for 2 more days then I would have to fill out another credit app and it would hard hit my credit again is what he said. Another thing I don't understand is why is it that there competitors deliver WITH PAPERWORK TO SIGN and Superior Ford does not🤷🏼‍♂️. No telling how many more sales they have lost due to something as silly as this. You would think by upping the price almost 2k more dollars and the customer still wanting it they would deliver a $54,000 dollar pickup with paperwork 2hrs away, but they dont. They would rather loose a sale in which they did.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We appreciate you taking the time to leave a rating and are sorry we did not meet your expectations. We will pass along your concerns to management. Thank you

I bought my jeep from Jerry rivas at superior Ford in...

1.0
by Kali on Jan 25, 2021

I bought my jeep from Jerry rivas at superior Ford in siloam springs, I drove it 3000 miles and it broke down on my in the road. You know why? It had no oil in it. 2017 jeep cherokee, 25000 miles. I took it to the dealership and they did nothing besides tell me to check the oil and said I won't even get a free oil change! Worst customer service and worst help I've ever seen. All they care about is selling you the car after that they aren't worried about you. Definitely would recommend going somewhere else! I had a vehicle through Gregg or Honda and they were absolutely wonderful 2 years and zero issues!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Liars, Cheaters, Scammers!!!

1.8
by chalet333 on Feb 03, 2020

The Sales Manager Jeff showed us the list of all the work that was performed and that the truck was thoroughly checked out. Liar!!! The oil and trans fluid were NOT changed. The air filter was PACKED with thick dirt. The cabin filter was old, dirty and twisted out of shape and the cover for the cabin filter box is missing. Didn't even make it home the first day and the problem code light came on. The list goes on... Oh, yeah, they are all very nice and friendly, telling personal stories to make you feel more comfortable. Bad deal!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Liars, Cheaters and Scammers!!

1.5
by DebbieM on Feb 03, 2020

The Sales Manager Jeff showed us the list of all the work that was performed and that the truck was thoroughly checked out. Liar!!! The oil and trans fluid were NOT changed. The air filter was PACKED with thick dirt. The cabin filter was old, dirty and twisted out of shape and the cover for the cabin filter box is missing. Didn't even make it home the first day and the problem code light came on. The list goes on... Oh, yeah, they are all very nice and friendly, telling personal stories to make you feel more comfortable. Bad Deal!!

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Debbie, Please contact us at your earliest convenience. We take reviews seriously and would like to speak with you further regarding your experience. You can give us a call on our dealership phone number or email us at feedback@superiornwa.com.

Best Experience Ever!

5.0
by Ford Fiesta on Dec 03, 2019

Went to the black Friday special. The car that was advertised was sold at the same price advertised. Very nice waiting area with tasty treats and beverages. I have Excellent credit. The finance service they used offered me a lower rate than My own bank Chase did. Would definitely recommend them and buy from them again.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for your positive review. We hope you enjoy your new car!

Terrible experience!!!! Dont bring your own mone

1.0
by Allen on Sep 18, 2019

Used my bank for financing and they upped the price. Offered 999 less than asking they said NO and that price is only using there financing. Which means seeing finance manger which is always bad experience!!! Shop else where!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

From out of state....needed service.

5.0
by SCW on May 21, 2019

In Siloam Springs for a wedding. Made service appointment to have engine light checked. Alex got me in promptly and had the problem diagnosed in a very short time. I am not a potential customer as I live in Ohio and this was a warranty issue. I appreciate the the fact that I was treated like a local customer. Superior Ford does provide superior service. I did let my nephew, who lives in Siloam Springs, know about the positive experience I had at Superior. Thanks again Alex.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bought a new truck

5.0
by truck buyer on May 16, 2019

Bought a new truck from Superior Ford. Good deal on the new truck, and top $ on trade-in. No games from Salesperson of finance guy. Even got a great interest rate on financing. Finance guy, tried to get me to buy extended warranty, but that was all, and really was expected. Overall, positive experience. I do want to emphasize that I was well prepared. It pays to do your homework. Know what you really need/want, and don't get emotionally attached to any vehicle. It's just a car/truck, there are millions of them around.

Overall experience 5.0 Does recommend this dealer.

I was disrespected the entire time.

2.0
by Deon_alvarez on Feb 28, 2019

I was disrespected, and after purchasing the vehicle. They still didn’t even want to fill my tank up. Even after they promised to do so. Ridiculous. Coming up with every excuse they could just to not fill my gas tank up. The saddest thing ever. So petty.

Overall experience 1.0 Does not recommend this dealer.
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