Suntrup Volvo Cars West County

4.7

Hours of Operation

Service
Monday
7:30am–9:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–9:00pm
Thursday
7:30am–9:00pm
Friday
7:30am–9:00pm
Saturday
7:30am–9:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–6:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–6:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–5:00pm
Sunday
Closed

Cars on the lot

104 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Suntrup Volvo Cars West County are from Cars.com and DealerRater.com

460 reviews

I will be a repeat customer

5.0
by Liz H on Apr 01, 2022

I am visiting in St Louis and needed my 130K service. I called Suntrup West County Volvo and spoke with Greg in Service. When I arrived, he was accurate on him estimated time and came in just under quoted cost. Thank you!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

My recent service experience was an undiagnosed problem,...

5.0
by cjsimps54 on Feb 07, 2022

My recent service experience was an undiagnosed problem, but my mechanic, Dan, quickly diagnosed and repaired it within one day. I have had nothing but positive experiences with Volvo in the ten years I have owned my car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Tom Calkins and the entire team are excellent. Tom, in...

5.0
by VJH on Jan 22, 2022

Tom Calkins and the entire team are excellent. Tom, in particular, has been amazing in the purchase of our 3 Volvos since 2019. Tom is caring, helpful, responsive, and very knowledgeable. Smooth purchase process and great vehicles.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excited with my 2022 XC40 Recharge! Tom Calkins made the...

5.0
by DShaw on Jan 09, 2022

Excited with my 2022 XC40 Recharge! Tom Calkins made the process so easy. He guided me through and kept me informed about the delivery. Everyone was very helpful. I'm looking forward to being part of the Volvo family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

We have bought 2 cars through West county Volvo.Sales...

1.0
by Farrout on Dec 08, 2021

We have bought 2 cars through West county Volvo. Sales was great. The service department is atrocious. We bought a 2017 Volvo with 7k miles in 2019. It has been back for service 4 times. 3 scheduled maintenance and 1 warranty service. Joe has been seemingly unpleasant every time I've spoken with him in person and over the phone. ​ The first service was fine, although it took nearly 3 hours for an oil change. 2nd service was about the same. Warranty service was for a peeling dash and random spots on the screen not working. Joe tried to tell me it wasn't that bad and didn't need replaced. After convincing him it did, we scheduled it and I let him know we would need a loaner as we live 2 hours away. Joe said that's not possible because they don't want their loaners getting that many miles, but finally agrees. I get there for the warranty work and they have no Volvo loaners and enterprise doesn't know when they will have one for them. I wait multiple hours before I am able to get a car nowhere comparable to the s90 that was in for work. Last service was on 11/30/21. Called and scheduled the appointment a month out. Joe said this service is a scheduled free maintenance. I get there at 9. Joe is busy and I get to work with Harris. I was fine with this as Joe hasn't been great the previous 3 times. Harris informed me the service is not free and the charges would be nearly 700. He let's me know due to our Cars low mileage I could just do the oil change and do the rest at a later date. They were also supposed to figure out why the start stop wasn't working. Harris informed me it was the battery and would be replaced under warranty. Fast forward 2 hours later the oil change is done. I go to pay and the bill is $457.00. The cashier informs me the battery is not under warranty and goes and gets Harris. Harris says let me see if I can get a little taken off of the bill. I let him know that isn't an option as you said this $300 battery was a warranty replacement. He says, " So do you want me to just take it back out?" I said if that is what you need to do then yes and I will replace it on my own. ( this is a sub $100 battery). He lets me know this is not a normal battery and is hard to replace as it is tucked back by the firewall. I let him know I could handle it. They proceed to pull the car back in and swap batteries in a matter of about 5 minutes. This battery can be replaced simply by removing 2 bolts and done in under 3 minutes... Not hard to do even if you have literally never turned a wrench in your life. So I get there thinking I have to pay nothing. Then $150 for an oil change, whatever no biggie, and then $450 for a battery that they said was warrantied. Nah keep your battery and your bad service. Needless to say we will not be recommending them or buying anything else due to the compete lack of customer service in the service department.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

My service for my 2015 S60 went smoothly due to my...

5.0
by allenkp on Nov 10, 2021

My service for my 2015 S60 went smoothly due to my service writer Harris. He was outstanding.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Best Volvo agent

5.0
by D. Wilcher on Oct 21, 2021

Tom Calkins is exemplary to work with when leasing a Volvo SUV!!! We got the vehicle we wanted at a fair price. He treats you like a part of his family.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Heading home to east coast on cross country road trip,...

5.0
by ac on Oct 10, 2021

Heading home to east coast on cross country road trip, 100 miles from St. Louis my Volvo started whining. Called Volvo Cars West County St Louis and they said if we get there before 4p they’ll be there to look at it. When we got there, Service Advisor Joe Strosnider opened the hood and within 30 seconds identified the problem. 7:30 next morning they fixed the problem and Joe researched our maintenance record, called the Volvo rep, and said there would be no charge. Joe went above and beyond—thanks Joe. Best service experience I’ve had!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

We had a great experience with Tom Calkins and found the...

5.0
by markterry on Sep 19, 2021

We had a great experience with Tom Calkins and found the car I’ve wanted for years. Tom makes it easy, simple and puts you in a fantastic vehicle. Only call Tom Calkins! 2021 Volvo XC60 Mark Terry

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Suntrup West County Volvo made everything about my recent...

5.0
by toddabrams1 on Aug 25, 2021

Suntrup West County Volvo made everything about my recent lease as easy and pleasant as possible - a great price for the Volvo XC60, nice trade-in on my previous XC60 and an attractive buy-out price should I choose to do that. The people were very friendly in explaining all the technology, and all of them had been at the dealership double-digit years. They clearly have a love for Volvo and a belief in the products and it shows.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.