Sunset Ford

4.3

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–7:00pm

Cars on the lot

296 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Sunset Ford are from Cars.com and DealerRater.com

1022 reviews

All in all the buying process was pretty easy. Even...

4.0
by MALIAVSTIM on Nov 23, 2021

All in all the buying process was pretty easy. Even though I had an appointment to pick up the car it was a little unorganized. Also the car didn’t come with a lot of the accessories that should of been included according to the ford website. But I still love the car. Mr. Horne was really a sweet guy.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you! We are very sorry to hear that you didn't have the best experience at our dealership. If there is anything we can do to help please don't hesitate to give us a call. We truly appreciate your business. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Got a 50 thousand mile service done which includes...

3.0
by BUDDHARBRY on Nov 23, 2021

Got a 50 thousand mile service done which includes bleeding and checking brake fluid. When the service department did this service they got brake fluid all over my after market rims and did not clean them leaving oil slicks covering my rims

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.

Everyone was professional and couteouse. Work was done...

5.0
by kfmatthews63 on Nov 23, 2021

Everyone was professional and couteouse. Work was done promptly. Will be back. Thank you again

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Amazing place nothing like this before I have been...

5.0
by CALLEROSCHINA on Nov 22, 2021

Amazing place nothing like this before I have been shopping cars for a long time and this place is out standing

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Good service overall; Good communication with emails to...

5.0
by TEDA.LLC on Nov 22, 2021

Good service overall; Good communication with emails to remind my vehicle was nearing service, and follow up as well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Pleasant, polite and respectful. Love coming here to get...

5.0
by DENISE.MOSES on Nov 20, 2021

Pleasant, polite and respectful. Love coming here to get my vehicle serviced. Thank you! Always awesome.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, Denise! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Went in for standard service, oil change. Also had cam...

4.0
by Tuckr2 on Nov 20, 2021

Went in for standard service, oil change. Also had cam phasers addressed per ford recall letter. While there I had them update the navigation to the current level. This is a bit frustrating as the system itself doesn’t seem to update via WiFi at home. Anyway sunset did a good job getting everything addressed. Thanks

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your excellent review! We are so glad that we were able to address all of your issues and make your experience with us a positive one. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

This dealership is the absolute worst dealership I have...

1.0
by BLSHERCF on Nov 20, 2021

This dealership is the absolute worst dealership I have ever delt with. They have terrible customer service and they don’t back up their customers. They only want your money. Not only did they not have my back when it came to my warranty, They had the odasity to charge me money to tell me what I already knew. Plus when I came to pick up my vehicle. They left it with a dead battery. I will NEVER do business with Sunset ever again and I have told everyone I know and blasted all over social media never to do business with Sunset.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Again, while we apologize for your disappointment, there is simply nothing we can do about the forgiveness of your transmission repair cost. While it's unfortunate that you had to pay for your repair, our Warranty Protection for Life program has paid out over four million dollars in claims for Sunset customers who have followed their manufacturers' maintenance schedule and kept records of that maintenance. Unfortunately, the warranty contract holder came to the decision that you had not done that sufficiently enough to follow the contract that you signed. Sunset Ford has no control over the warranty contract holder's decision, but we still offered you $700 discount directly out of our pocket, which you refused. If you've decided to not continue our business together, we respect your decision, but when our staff is called names and their help is rejected, there is only so much we can do. Thank you for your time.

It truly amazes me that the Sunset establishment is still in business. Your staff has terrible customer service and are very unfriendly. The fact that you offer a broken promise, your so called warranty for life, giving your customers a sense of security is terrible business. I have reported your business and this incident to the Better Business Bureau. As far as your measly $700 discount, that’s like a slap in the face. I’d be a fool to take that offer. $5300.00 to replace my transmission is a complete rip off. You obviously pay your inexperienced lousy mechanics way too much. Good luck in selling your cheap cars and continuing to give your customers false hope.

Wow! You guys don’t even have the decency to responded to a very unsatisfied customer. I discovered some new info over the weekend. I replaced the transmission myself and in doing so, I discovered that the battery hold down bolt was missing. Now, I have no clue what you guys actually did to my car except drag it around your lot by a rope. I do know that when I came to reclaim my vehicle the battery was completely dead. Hmmmmmm, interesting. Anyway, I know you guys will do absolutely nothing to make this right, so congratulations you screwed over another customer. Add that to your list.

They did my oil change as scheduled. I was given an...

5.0
by CCEGA53@GMAIL.COM on Nov 20, 2021

They did my oil change as scheduled. I was given an update of the service and went back to work.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

I felt like a family member was taking care of me. Asked...

5.0
by TRIPPEBAKER73 on Nov 20, 2021

I felt like a family member was taking care of me. Asked what I wanted and not what I needed. I flew in from out of state, to make my purchase. When I arrived, there were no surprises. My salesman put me at ease before my arrival and the guy doing my finances followed suit. Sunset motors is now on my favorites page and I already bought the truck.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Trippe, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Caesar and Austin and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.