Sunset Ford

4.3

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–7:00pm

Cars on the lot

356 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Sunset Ford are from Cars.com and DealerRater.com

1022 reviews

Honest experience but it took 3 weeks for my car to be

4.0
by john.siegmund on Mar 30, 2022

Honest experience but it took 3 weeks for my car to be seen after I brought it in.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

This is a great dealership.

5.0
by Mcordova1023 on Mar 29, 2022

This is a great dealership. John Kim and the team at Sunset Ford made buying a new car a super easy and low stress event. These are some legit good people here.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Easy, hassle-free purchase with our salesman John.

5.0
by KK1987 on Mar 26, 2022

Easy, hassle-free purchase with our salesman John. First time buying from this dealership, and will definitely be back for my next car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great sales and service.

5.0
by Matt on Mar 15, 2022

Great sales and service. Highly recommend this dealership. Clay kept me informed and was great to deal with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Clay our salesman was wonderfu with the purchase of our

2.0
by Renee on Mar 14, 2022

Clay our salesman was wonderfu with the purchase of our 2022 Bronco. There was an agreed amount for our trade in. The credit manger came in and blatantly lied and deceived us with a recall notice, he explained it was listed as unfixable do to part shortage and lower the trade in value. Buyer beware.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

First of all, thank you for the kind words about Clay! We're sorry we fell short of expectations and appreciate you taking the time to leave us this feedback. Sunset Ford of Sumner is one of the fastest-growing Ford dealerships in the region, so reviews like these are pretty uncommon for us. We would like the opportunity to address your concerns. Please reach out to us directly at wecare@sunsetautofamily.com with any names of the other employees who helped you when you have a chance. Thank you, and we look forward to hearing from you.

I bought my 2018 f-150 when it was brand new to sunsets

1.0
by Websterhalie on Mar 09, 2022

I bought my 2018 f-150 when it was brand new to sunsets lot. Had to go through an extensive inspection before we could take it home, and not even a year later the transmission goes out, which shouldn’t be an issue due to the lifetime warranty right? Wrong, my truck has been at sunset for 3 months now, their warranty company they are partnered with refuses to give details to anyone other than the dealership and they are trying their hardest not to pay, and sunset acts like it’s their first time dealing with a warranty company when their warranty is literally what they are known for. Honestly if I could give negative stars I would I am not pleased with their service whatsoever!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are sorry to read that we fell short of your expectations. Sunset Ford is one of the fastest-growing Ford dealers in the region, making this kind of review unusual for us. Unfortunately, due to staffing shortages from COVID and the need to provide detailed maintenance records for the warranty company, this service took longer than expected. Your truck is slated to be finished this week, although we will continue to update you on any other issues should they arise. Thank you for your feedback and your time.

Sunset sucks, do not recommend

1.0
by Halie Miller on Mar 09, 2022

I bought my 2018 f-150 when it was brand new to sunsets lot. Had to go through an extensive inspection before we could take it home, and not even a year later the transmission goes out, which shouldn’t be an issue due to the lifetime warranty right? Wrong, my truck has been at sunset for 3 months now, their warranty company they are partnered with refuses to give details to anyone other than the dealership and they are trying their hardest not to pay, and sunset acts like it’s their first time dealing with a warranty company when their warranty is literally what they are known for. Honestly if I could give negative stars I would I am not pleased with their service whatsoever!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Great Service

5.0
by Renee Pauze on Feb 21, 2022

Sunset Ford gives excellent service. This is our 3 rd vehicle that we have bought from them. When bringing my car in for service they are respectful, conscientious, & thorough. Renee Pauze

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

This was by far my wost car shopping experience ever and

1.0
by MOLLYELIZABETH22 on Feb 14, 2022

This was by far my wost car shopping experience ever and nearly 4 months later continues to give me headaches. Let's start with the purchasing process. We took over someone else's Bronco order and was told it would be in 2 weeks later. We purchased in November. It did not arrive until late January. Were we at any point notified by the salesman that it had been delayed? Absolutely not. I under stand that their are delays but communication is key. On multiple occasions I reached out to get a status update and see if they could tell me something I did not already know from the Ford Vehicle Order tracking page. I was told repeatedly that they don't have the ability to track the order once it has been placed. A blatant lie as we know people at other dealerships that provide their customers with much more visibility and regular updates. Getting an update from Steven was like pulling teeth. Heck, when our car actually arrived he did not even tell us. I happened to check the Ford tracker on Monday morning and saw it had arrived Friday. To say I was upset is an understatement. I had to be the one to reach out to the salesman to ask if it had been delivered. I've had the car a few weeks now and that brings us to today. I had to bring the car in to get the mods the original purchaser requested. I was told it would only take a few hours. When I arrived, I was told it would take all day. Thankfully they were able to give me a loaner car as we only have the one car and I had moved all my meetings to the afternoon to account for the time in the service shop. While there today I asked them to check on our license plate. During the time that we purchased the car and we received the car I received a call saying our plates were ready. I asked them to just hold them until our car arrived. On the day the car arrived our salesman was clueless and told me they never came in. So today when I was their for the service shop I went to check. Apparently they had already been signed out but whoever took them did not actually sign so they are no where to be found. So now they need to order more. Also, you charged us well over MSRP while that is a practice not appreciated by Ford's CEO. The ONLY good experience we had is when we dealt with the person who provided us with a loaner car. I believe his name was Justin.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Easiest purchasing experience I’ve ever dealt with....

5.0
by nico_87 on Feb 08, 2022

Easiest purchasing experience I’ve ever dealt with. Everyone was friendly and informational. They gave me a good price on my trade in and answered all my questions with ease

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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