Suburban INFINITI of Novi

4.6

Sales Team

Jean-Joseph Limage II headshot

Jean-Joseph Limage II

Sales Consultant 5.0 (62 Reviews)
Mostapha Farris headshot

Mostapha Farris

Financial Services Manager 4.9 (21 Reviews)
Vern Mitchell headshot

Vern Mitchell

Sales Consultant (13 Reviews)
Dealer Experience 15 years
Dealership Experience 15 years

Cars on the lot

44 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Suburban INFINITI of Novi are from Cars.com and DealerRater.com

305 reviews

I don't know anyone who LIKES buying a car - it's

5.0
by BetsyW on Jul 12, 2022

I don't know anyone who LIKES buying a car - it's stressful to find the one you want, and then to try to ensure you're getting the best deal possible while navigating things like vehicle cost negotiation, financing, trade-in value....it can easily be overwhelming! Jean was up front and honest with us, while also being personable and authentically charming. I've never laughed so much while buying a car - and my husband and I both agreed it was the most fun we've ever had buying a car! In addition to the levity, Jean was very professional, informative, and outright helpful. Next time we are in the market for a car, we will definitely be calling Jean first!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

BetsyW, Thanks for the great review and compliments for Jean! We appreciate your feedback. Best regards, John Gangler Executive Mgr

Jean was awesome to work with!

5.0
by Corymiller on Jul 07, 2022

Jean was awesome to work with! We drove over an hour to look at a car and he made the buying process super simple and stress free! I definitely will not hesitate to return to Jean in the future!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Corymiller, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban INFINITI of Novi! Best, John Gangler Executive Mgr

Jean is amazing!

5.0
by AnnArbor14 on Jun 15, 2022

Jean is amazing! Buying a car can be stressful, and we were impressed with the level of care he showed and his transparency throughout the process. He went above and beyond our expectations.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Annarbor14, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban INFINITI of Novi! John Gangler Executive Manager

I had a great experience!

5.0
by Natasjapanina on Jun 06, 2022

I had a great experience! The entire staff was very friendly and knowledgeable. But Layann is absolutely great! She really did make a dream come true!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Natasjapanina! We're so happy we were able to help you out!

As a repeat customer of Jean Limage II and the Suburban

5.0
by Cindy on May 31, 2022

As a repeat customer of Jean Limage II and the Suburban Infiniti team of Novi, my experience was exceptional and professional. The leasing experience was customer focused with my automotive and budget needs being the focal point. From the showroom receptionist through the process of financing with Mostapha Farris, all documents were explained in detail to my satisfaction. The successful and positive customer experience is credited to my sales consultant Jean Joseph Limage II, who with patience, knowledge of the vehicle and understanding of my individual leasing situation shaped an outstanding experience. The superior technology was explained to my satisfaction with new features highlighted. Thank you to all the professionals at Suburban Infiniti of Novi, including the detail and prep technicians and the service and parts personnel. I highly recommend Suburban Infiniti of Novi and Jean Limage II to persons seeking a high quality vehicle with advanced technology and quality support services. Cindy P.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Cindy thanks for taking the time to let us know about your experience and the great comments about the team! We appreciate your business. Best regards, John G.-Executive Mgr

They were great fast, efficient and very helpful.

5.0
by KT on May 27, 2022

They were great fast, efficient and very helpful. Jean was great and kept the experience of buying a car simple. Mostapha the manager of finance was professionaland and efficient! So again fellas thank you. I highly recommend buying a car at Infinity of Novi!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Kt, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Che' Shaydak GM

Bad experiences

2.0
by Leonard Bibb on May 20, 2022

I've had several issues with this dealership since letting them service my vehicle. unfortunately, there are only two Infiniti dealerships in the metro Detroit area. and they are affiliated with the same company (Suburban) The Infiniti is a nice car to own, But the level of service that any vehicle receives is as important to the experience as well! My car was damaged by the dealership tech, and I was told that someone will need to review the cameras to confrim what I've already told them. So this is a my word aganist their word situation. Who do you think they are going to side with?? I would not recommend dealership for service...

Customer service 2.0 Quality of repair 2.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Bought a preowned car in less than 2 hours, Vern and Moe

5.0
by Ashraf on May 17, 2022

Bought a preowned car in less than 2 hours, Vern and Moe were extremely helpful, thank you 🙏🏻

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Ashraf, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban INFINITI of Novi.

Fantastic experience from start to finish.

5.0
by ewhite612@gmail.com on Apr 26, 2022

Fantastic experience from start to finish. Jean made the entire car purchase fun, and the dealership provided a flexible, no-pressure experience from start to finish. Highly recommend working with Jean for your next vehicle purchase!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience!

I drove an hour and a 1/2 because of how I was treated in

5.0
by janineszczygiel on Apr 24, 2022

I drove an hour and a 1/2 because of how I was treated in the showroom to check out the vehicles on the lot. I loved the no pressure feel I got and how he gave me the time needed for my decision.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are glad we could help!

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