Subaru of Gainesville

4.8

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

51 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Subaru of Gainesville are from Cars.com and DealerRater.com

179 reviews

Keith M. Baker

5.0
by Keith Baker on Apr 28, 2022

Car was in for small Warranty issue and was fixed in a timely matter.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thanks Keith for providing Subaru of Gainesville with a 5 star review. Our Service First goals include clear communications and great time management.

Great staff that truly cares about us customers.

5.0
by Steveacu1 on Apr 13, 2022

Great staff that truly cares about us customers. Very helpful and professional. I highly recommend them!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Subaru of Gainesville is honored to earn your 5 star review Steveacu1. Our teams in sales and service aim to provide each and every customer with our Real Deal experience - fast, fair and friendly.

Would of gave 10 stars if I could,they're excellent!

5.0
by csuzie1 on Apr 04, 2022

Would of gave 10 stars if I could,they're excellent!! Would recommend them for vehicles purchase/ leaders.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Subaru of Gainesville is pleased to receive your 5 star feedback csuzie1. You know you get the Real Deal here - a real fair, real fast and real friendly experience.

Outstanding customer focus and service

5.0
by Nayd on Apr 02, 2022

We were impressed by the level of professionalism at Subaru of Gainesville, both regarding sales and services. Subaru made a real difference in the sales approach, professional expertise, honesty, timeliness, and reliability. And what is particularly important ? they care for their customers.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

The manager and our Salesman, Allan Rivas, Jr, went above

5.0
by bcwilson05 on Mar 19, 2022

The manager and our Salesman, Allan Rivas, Jr, went above and beyond to make our experience a great one!! There were some concerns after our first salesman sold us a car and it broke down less than 2 months after buying it.. Allan and the managers really made everything right and turned our feelings around Thank you Allan , Freddie, Chad, Ronnie for making us want to come back to Subaru!! You guys are amazing!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you bcwilson05 for sharing the story of your great experience at Subaru of Gainesville. We hope every visit will turn out perfectly however sometimes it is just as important how we respond to issues when they arise. Clearly our sales team hit a home run for you. Your business and 5 star review are appreciated.

Smooth transaction, good price, great Salesman and Sales

5.0
by kayakxu2 on Mar 07, 2022

Smooth transaction, good price, great Salesman and Sales Manager, no pressure. Salesman kept in constant touch while awaiting delivery. My Forester was delivered exactly as ordered, several weeks sooner than expected.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Always great to hear a delivery arrives sooner than expected. Subaru of Gainesville appreciates your 5 star recognition for our hardworking sales team. Enjoy your Subaru Forester kayakxu2.

I have always had good experiences with this dealership

3.0
by leurell on Mar 07, 2022

I have always had good experiences with this dealership (specifically the service department) but the last two visits lead to some unexpected outcomes. Their customer service is great, and appreciated, but some inconsistencies between employees on the recommended services, etc.

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Thank you leurell for the feedback for Subaru of Gainesville's service department. Please reach out to service manager Cliff White 352-872-5113 x2020 so he can review your observations in more detail.

We looking for SUV for daughter Karen.

5.0
by Rbwarring on Feb 15, 2022

We looking for SUV for daughter Karen. She had been talking to Allen Rivas,Jr. He was amazing and he worked very hard to get her a 2019 Subaru Outback. She is so excited to have her own SUV. Everyone at the dealership was awesome. We can't Thank them enough for all their help. Special thanks to Allen Rivas Jr. What a great salesman he is. Thank you from Barbara Warring and Karen Anderson

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you Barbara and Karen for choosing Subaru of Gainesville for your recent vehicle purchase. We make every visit the Real Deal - real fair, real fast and real friendly. Enjoy the ride in your 2019 Subaru Outback.

The staff was very friendly and the building was well...

4.5
by Steven on Jul 05, 2021

The staff was very friendly and the building was well kept. Their was a nice variety of snacks and drinks available in the waiting area.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you Steven for the feedback on your Real Deal experience at Subaru of Gainesville. We are in the customer service business and appreciate the recognition.

Worst car buying experience I've had

1.7
by David B. Williams on May 23, 2021

Mitch was a polite sales man. He explained that sales rep's at Subaru of Gainesville were not commission based and took pride in their customer service. Price on car was firm, dealership fee firm, and they determined the trade in value of my Mazda 6 with 120k on the odometer was only worth $1.5k despite having brand new tires and being in nice drivable shape. (no dents but not perfect admittedly). They justified the price by comparing similar model years auction value (both examples had much more mileage than mine.) None the less, I chose to purchase a certified WRX with 23k miles for $25k and purchased a warranty along with several extra options. Excited, I got the car home and detailed it. Upon closer inspection, the front and rear emblem badges were not original. They were cheap, red plastic "racer boy" aftermarket emblems. So I called Mitch and explained the situation, certain that a pair of stock badges could obtained. He then texted me that the new badges would cost $120 a piece! I asked if that price could be waved and he agreed to ask his manager about it and then promptly ghosted me. Despite several inquiries over several days, I have gotten radio silence. It obvious is to me that I am simply a number, not a valued customer of Subaru of Gainesville. Which was indeed the cold feeling I got from the staff while I was there. Now I am considering upgrading to an STI. If I do, I'll make the drive to Orlando or Jacksonville. I've been diligent in telling everyone who comes and admires the shiny new/used car with plastic racer badges about my experience there.

Customer service 1.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi David, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (352) 872-5113 and we will do our best to make this better.

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