Sterling McCall Chevrolet

4.2

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

391 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Sterling McCall Chevrolet are from Cars.com and DealerRater.com

789 reviews

Thanks Lee Gober for your excellent customer servi

5.0
by Cathlene A. on Jan 13, 2022

I have an amazing service rep. Lee Gober. Last summer I got stranded with a rental car without brakes and their office was closed; he came and gave me a ride. Another time I kept hearing a weird noise in my steering column and he kept at it until the problem was solved. I had a blow out on the freeway and he recommended an excellent tow truck to get my car back to the dealership. In a world where customer service is really just “lip service”, it is reassuring to find someone that is honest. I bring my car to Sterling McCall service department because of their quality customer service and for hiring dedicated employees such as Lee Gober.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. -Sterling McCall Chevrolet Team

"MANDATORY AFTER MARKET ADD IN's"

1.0
by Misael Benitez on Jan 11, 2022

Get ready to pay "MANDATORY AFTER MARKET ADD IN's" to used vehicles if you want to buy from this dealer. My son is in the market for a small SUV, i found this nice 2019 Mitsubishi with under 40K miles priced at mid 17K we calculated TTL and were sure that our price was going to be close to 19K and it was however, when our nice salesman brought the numbers in written form i saw an additional charge of $499.00 he claim that they installed some type of satellite device as a safety feature that locates and tracks the car incase it's stolen, i told them that i was not interested in such device and he replied that i had no choice that it was already installed and cannot be removed. because it was still in the budget of the payment that my son was looking for we said ok and accepted to pay the additional, well when he left to complete the transaction he comes back with the final numbers, to our surprise now they had added some type of special air to the tires for $199.00 and also tinted the windows for $399.00 claiming that those where also already installed and could not be removed, so we refuse to pay those additional items as they were not in the original negotiations. Manager Saul was brought into the office and starts by reminding us about how hard it is to buy vehicles right now and that they are actually loosing money on this sale. so he refuse to sell us the vehicle under the original deal we had made with the salesman and we walked away without a car. i don't recommend anyone to waste there valuable time dealing with this professional vehicle scammers. I will recommend that you deal your vehicles online after you have test driven them to avoid the contact with professionals that have been trained to take your money.

Customer service 3.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for what you have experienced during your recent car buying visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Maurice Caraway General Sales Manager mcaraway@Sterlingmccallchevy.com

Get ready to pay "MANDATORY AFTER MARKET ADD IN's" to...

1.0
by toroduro on Jan 11, 2022

Get ready to pay "MANDATORY AFTER MARKET ADD IN's" to used vehicles if you want to buy from this dealer.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to my attention. I apologize for what you have experienced during your recent car buying visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Maurice Caraway General Sales Manager mcaraway@Sterlingmccallchevy.com

New Car New Years Eve

5.0
by GLORIA SANCHEZ on Jan 09, 2022

Excellent treated with full respect and received everything I requested in my purchased salesman Carlos P was very attentive.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

GLORIA, On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Carlos is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new car! If you have any questions, please do not hesitate to come see us. -Sterling McCall Chevrolet Team

A great place to purchase a vehicle !!

5.0
by Alexis Escobar on Jan 03, 2022

Our purchase at Sterling McCall Chevrolet was a phenomenal experience ! Ronald Garcia is an exceptional person that cares about peoples needs, safety features and most important how to treat he’s clientele from the minute we step foot at the dealership. He was very knowledgeable about the product, very honest and made our experience very easy for us to purchase our vehicles from the showroom. We will definitely continue to do business with Ronald and Sterling McCall Chevrolet. Most importantly, I will definitely refer our family and friends for any further purchases. Thank you for a great family and Christmas experience!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

Faster and professional service

5.0
by Polo on Dec 19, 2021

Michelle is a very professional service advisor, I did my transmission service and oil change and just two hours, thanks for faster and professional service

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Polo, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Sterling McCall Chevrolet and we look forward to your continued business! -Sterling McCall Chevrolet Team

Excellent job.

5.0
by Chuck Hinton on Dec 18, 2021

On December 17, 2021 I had service work performed on my Equinox. My service advisor was Michelle Perez. She does an excellent job. I recommend her as a service advisor.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our service team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new Equinox and we look forward to doing business with you again in the future. -Sterling McCall Chevrolet Team

2022 Silverado 1500

5.0
by Johnny on Dec 17, 2021

Bought a 2022 silverado 1500 LTD..Very nice truck.. thanks to my sales guy Douglas.. got me what I was looking for. Geat price.. love this Dealer, Highly recommend! Thanks Sterling McCall.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. -Sterling McCall Chevrolet Team

Traverse service

5.0
by Peter V on Dec 17, 2021

We had our Traverse serviced today and it was done well and on time. The service rep was ready when we arrived in the morning.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. -Sterling McCall Chevrolet Team

Fine if you want to wait eons

2.0
by Greg on Dec 16, 2021

2.5 hours with an appointment for a state inspection and new key. Extremely difficult to get a straight, consistent answer on service timing and cost from staff. You can find better for Chevy dealerships.

Customer service 1.0 Buying process 2.0 Quality of repair 5.0 Overall facilities 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Darrell Thompson General Manager (281) 315-2002

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