Sterling McCall Chevrolet

I normally don’t leave reviews, good or bad, but this experience deserves it. I know buying can go either way, I guess it’s hit or miss. I’ve had some good car buying experiences in the past but more of the arduous and unpleasant ones. I can honestly say this is one of the top better experiences I’ve had purchasing a vehicle. I’m not sure if it’s because things are easier now finding a car online and things being a little more streamlined post pandemic. However, Douglas Pirela, from the moment I dealt with him on the phone I felt positive. When I initially called, I had literally just walked out of a dealership in Katy because I was having a not so good experience within my first 30 mins at the dealership. I got back in my car and found another car on cars.com but this one was at sterling mccall. I called and spoke with Douglas. He was very polite and on it. He told me he would double check to make sure the car was still there and would get back to me in 3 mins. He called me back confirming it was still there; he sent me a text with his card and address. I drove almost 40mins out of the way to see the Jeep. When I arrived Douglas continued with the same disposition, handed me the keys for the test drive. When I came back I voiced some concerns and he said he would be able to get it taken care of, and then he brought me over to meet with Edgar Davila for the financing part. I was actually already approved by my credit union but he asked if it was ok to check with another credit union to see if he could get me a better deal, and he did. As a single mother, money can be tight and he was very understanding and helpful. I can’t attest to some of the other salespeople who work there since my only two contacts were Edgar and Douglas; but these two guys made it easy for me. Even with the length of time; and the trade in value was a little more than I expected. Honestly, the whole process took less time than in past experiences and I thank them for that. So far I am glad I went there and I’m happy with my Jeep Cherokee.

Amazing and outstanding helped me with what I was looking for. Every nice people especially the guys that helped me out.

Great service and on time. Estimated 2 hrs for oil change and fuel filter replacement on my 2020 Duramax. Very friendly employees. Limited amount of new vehicles.

Awesome Repair and a Awesome turn around time frame

Scheduled an appointment to get Z07 oil changed and had to wait 4 hours. Lesson learned but who would have thought having an appointment this long of a wait. Service rep should provide estimate wait time so arrangements can be made as I definitely didn?t want to spend a Saturday in service

Sterling McCall staff are always friendly. They went above and beyond to get the job done. They worked with me for a couple of day, and they were able to approve for my dream vehicle

Very professional. Enjoyed working with Ben, Jorge, and Mr. Sow in finance. I will recommend others to shop for a vehicle here. Thank you again. Very accommodating when trying to make a deal on a used vehicle. A lot of dealers say here is the price, take it or leave it. I had a budget I was trying to stay with, and did.

Had a great experience with the dealership in their service department, jamie was great to deal. Kept me informed the whole time

all repairs were completed very quickly.I am very pleased with all work done

I’ve been shopping at this location for years don’t want to shop anywhere else Chris Villarreal Amadu Sow and Justin Villarreal are TRUE SALES PROFESSIONALS .