Sterling McCall Chevrolet

4.2

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

396 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Sterling McCall Chevrolet are from Cars.com and DealerRater.com

807 reviews

Happy with my decision

5.0
by Melissa G on Feb 26, 2022

I normally don’t leave reviews, good or bad, but this experience deserves it. I know buying can go either way, I guess it’s hit or miss. I’ve had some good car buying experiences in the past but more of the arduous and unpleasant ones. I can honestly say this is one of the top better experiences I’ve had purchasing a vehicle. I’m not sure if it’s because things are easier now finding a car online and things being a little more streamlined post pandemic. However, Douglas Pirela, from the moment I dealt with him on the phone I felt positive. When I initially called, I had literally just walked out of a dealership in Katy because I was having a not so good experience within my first 30 mins at the dealership. I got back in my car and found another car on cars.com but this one was at sterling mccall. I called and spoke with Douglas. He was very polite and on it. He told me he would double check to make sure the car was still there and would get back to me in 3 mins. He called me back confirming it was still there; he sent me a text with his card and address. I drove almost 40mins out of the way to see the Jeep. When I arrived Douglas continued with the same disposition, handed me the keys for the test drive. When I came back I voiced some concerns and he said he would be able to get it taken care of, and then he brought me over to meet with Edgar Davila for the financing part. I was actually already approved by my credit union but he asked if it was ok to check with another credit union to see if he could get me a better deal, and he did. As a single mother, money can be tight and he was very understanding and helpful. I can’t attest to some of the other salespeople who work there since my only two contacts were Edgar and Douglas; but these two guys made it easy for me. Even with the length of time; and the trade in value was a little more than I expected. Honestly, the whole process took less time than in past experiences and I thank them for that. So far I am glad I went there and I’m happy with my Jeep Cherokee.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 3.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. -Sterling McCall Chevrolet Team

Amazing and outstanding helped me with what I was looking...

5.0
by mezajorge343 on Feb 24, 2022

Amazing and outstanding helped me with what I was looking for. Every nice people especially the guys that helped me out.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for our staff! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again!

Great Dealership, friendly service dept.

5.0
by Flanagan on Feb 23, 2022

Great service and on time. Estimated 2 hrs for oil change and fuel filter replacement on my 2020 Duramax. Very friendly employees. Limited amount of new vehicles.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -Sterling McCall Chevrolet Team

Awesome Repair

5.0
by Mary Ann Thomas on Feb 17, 2022

Awesome Repair and a Awesome turn around time frame

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this great review, Mary Ann Thomas! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! -Sterling McCall Chevrolet Team

Service unrated

1.0
by DJ Davis on Feb 16, 2022

Scheduled an appointment to get Z07 oil changed and had to wait 4 hours. Lesson learned but who would have thought having an appointment this long of a wait. Service rep should provide estimate wait time so arrangements can be made as I definitely didn?t want to spend a Saturday in service

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

I apologize that you experienced these service issues. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. William Mixon Service Director wmixon@Sterlingmccallchevy.com

Awesome

5.0
by Willie on Feb 16, 2022

Sterling McCall staff are always friendly. They went above and beyond to get the job done. They worked with me for a couple of day, and they were able to approve for my dream vehicle

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. -Sterling McCall Chevrolet Team

Stayed within my Budget

5.0
by Buck on Feb 10, 2022

Very professional. Enjoyed working with Ben, Jorge, and Mr. Sow in finance. I will recommend others to shop for a vehicle here. Thank you again. Very accommodating when trying to make a deal on a used vehicle. A lot of dealers say here is the price, take it or leave it. I had a budget I was trying to stay with, and did.

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for this amazing review! We really appreciate your business. -Sterling McCall Chevrolet Team

Had a great experience with the dealership in their...

5.0
by jaymen2003 on Feb 09, 2022

Had a great experience with the dealership in their service department, jamie was great to deal. Kept me informed the whole time

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for our staff, we appreciate it!

Auto Repair

5.0
by Michael Cochran on Feb 06, 2022

all repairs were completed very quickly.I am very pleased with all work done

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

I’ve been shopping at this location for years don’t want...

5.0
by Rtdtmfromny on Feb 01, 2022

I’ve been shopping at this location for years don’t want to shop anywhere else Chris Villarreal Amadu Sow and Justin Villarreal are TRUE SALES PROFESSIONALS .

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for Chris and Justin! We are thrilled that you always have the best car buying experience here with us! Thank you for your continued business and we look forward to your next visit!

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