Sterling McCall Chevrolet

4.2

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

413 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Sterling McCall Chevrolet are from Cars.com and DealerRater.com

806 reviews

Perfect truck

5.0
by Vera Gutierrez on Mar 23, 2022

Excellent service, I was waited on right as I got oit of my car. I knew what I thought I wanted but the sales person showed me another truck and I knew that was the perfect fit for me. I couldn't ask for better service

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this review, Vera Gutierrez . We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. -Sterling McCall Chevrolet Team

I was able to get my oil change and they provide

5.0
by whoa82 on Mar 18, 2022

I was able to get my oil change and they provide transportation to my doctors appointment. My vehicle was finished by the the time my doctors appointment was finished.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Great Service Rep!

5.0
by James on Mar 15, 2022

Michelle was once again my service rep. I texted her and was able to get my car in quickly. She kept me up to date with diagnosis of the problems and ensured everything was taken care of in a timely manner. Whenever I had a question she promptly respond and made the whole experience of getting my car serviced as painless as possible. Thanks Michelle!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi James and thank you for your kind words. We are very happy to hear that <STAFFER FIRST NAME/S> was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! -Sterling McCall Chevrolet Team

Suburban

1.0
by R on Mar 09, 2022

Took it in because the check engine light was on, 2 days after I picked it up, truck shuts off while driving, several times. It didn’t do that before. Was not a fan of the customer service I received

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

I apologize that you experienced these service issues. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at wmixon@Sterlingmccallchevy.com. Kyle Mixon Service Director

Getting a new Dash Installed on a 2010 Tahoe LTZ g

5.0
by msantana82 on Mar 04, 2022

great Service Stephen patyk was great explaining my options Had my part in stock told me all of my options Would recommend to friends and family

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that <STAFFER FIRST NAME/S> <was/were> able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Also, <INSERT PERSONALIZED SENTENCE HERE>. -Sterling McCall Chevrolet Team

Great customer service.

5.0
by Anitamarshall45 on Mar 02, 2022

Great customer service. Tech was awesome Was completed on time. Friendly fast service Convenient location

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're glad that you had an excellent experience with your recent service visit. We look foward to seeing you again!

I don't leave reviews but this happened not only once but

1.0
by RBlackman on Mar 02, 2022

I don't leave reviews but this happened not only once but twice with this same dealership. I don't want anyone to have to go through the same time wasting experience that we had dealing with this dealership. On two separate occasions (6 months apart) we found cars listed online. On both occasions the sales people told us the cars are available. BOTH times we drove there and all of a sudden the car was sold or was sent to auction. This may be common practice for dealerships but what a waste of time and gas. Please be careful and don't trust their word that the car is available.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you. Farzad Elyasi Used Vehicle Sales Manager felyasi@Sterlingmccallchevy.com

Waste of time and gas

1.0
by Rebecca on Mar 01, 2022

I don't leave reviews but this happened not only once but twice with this same dealership. I don't want anyone to have to go through the same time wasting experience that we had dealing with this dealership. On two separate occasions (6 months apart) we found cars listed online. On both occasions the sales people told us the cars are available. BOTH times we drove there and all of a sudden the car was sold or was sent to auction. This may be common practice for dealerships but what a waste of time and gas. Please be careful and don't trust their word that the car is available.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you. Farzad Elyasi Used Vehicle Sales Manager felyasi@Sterlingmccallchevy.com

Great Service Dept

5.0
by Ronald on Feb 28, 2022

Brought in my 2018 Silverado with 31,000 miles in for the transmission flush and brake system flush as well. Gary was my service coordinator for this visit. Brought the truck in at 8 AM with a reservation, and was picking it back up at 3:30 that afternoon. Great job by Sterling McCall Chevrolet

Customer service 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. -Sterling McCall Chevrolet Team

Happy with my decision

5.0
by Melissa G on Feb 26, 2022

I normally don’t leave reviews, good or bad, but this experience deserves it. I know buying can go either way, I guess it’s hit or miss. I’ve had some good car buying experiences in the past but more of the arduous and unpleasant ones. I can honestly say this is one of the top better experiences I’ve had purchasing a vehicle. I’m not sure if it’s because things are easier now finding a car online and things being a little more streamlined post pandemic. However, Douglas Pirela, from the moment I dealt with him on the phone I felt positive. When I initially called, I had literally just walked out of a dealership in Katy because I was having a not so good experience within my first 30 mins at the dealership. I got back in my car and found another car on cars.com but this one was at sterling mccall. I called and spoke with Douglas. He was very polite and on it. He told me he would double check to make sure the car was still there and would get back to me in 3 mins. He called me back confirming it was still there; he sent me a text with his card and address. I drove almost 40mins out of the way to see the Jeep. When I arrived Douglas continued with the same disposition, handed me the keys for the test drive. When I came back I voiced some concerns and he said he would be able to get it taken care of, and then he brought me over to meet with Edgar Davila for the financing part. I was actually already approved by my credit union but he asked if it was ok to check with another credit union to see if he could get me a better deal, and he did. As a single mother, money can be tight and he was very understanding and helpful. I can’t attest to some of the other salespeople who work there since my only two contacts were Edgar and Douglas; but these two guys made it easy for me. Even with the length of time; and the trade in value was a little more than I expected. Honestly, the whole process took less time than in past experiences and I thank them for that. So far I am glad I went there and I’m happy with my Jeep Cherokee.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 3.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. -Sterling McCall Chevrolet Team

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