Sterling McCall Chevrolet

4.2

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

392 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Sterling McCall Chevrolet are from Cars.com and DealerRater.com

790 reviews

I don't leave reviews but this happened not only once but

1.0
by RBlackman on Mar 02, 2022

I don't leave reviews but this happened not only once but twice with this same dealership. I don't want anyone to have to go through the same time wasting experience that we had dealing with this dealership. On two separate occasions (6 months apart) we found cars listed online. On both occasions the sales people told us the cars are available. BOTH times we drove there and all of a sudden the car was sold or was sent to auction. This may be common practice for dealerships but what a waste of time and gas. Please be careful and don't trust their word that the car is available.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you. Farzad Elyasi Used Vehicle Sales Manager felyasi@Sterlingmccallchevy.com

Waste of time and gas

1.0
by Rebecca on Mar 01, 2022

I don't leave reviews but this happened not only once but twice with this same dealership. I don't want anyone to have to go through the same time wasting experience that we had dealing with this dealership. On two separate occasions (6 months apart) we found cars listed online. On both occasions the sales people told us the cars are available. BOTH times we drove there and all of a sudden the car was sold or was sent to auction. This may be common practice for dealerships but what a waste of time and gas. Please be careful and don't trust their word that the car is available.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you. Farzad Elyasi Used Vehicle Sales Manager felyasi@Sterlingmccallchevy.com

Great Service Dept

5.0
by Ronald on Feb 28, 2022

Brought in my 2018 Silverado with 31,000 miles in for the transmission flush and brake system flush as well. Gary was my service coordinator for this visit. Brought the truck in at 8 AM with a reservation, and was picking it back up at 3:30 that afternoon. Great job by Sterling McCall Chevrolet

Customer service 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. -Sterling McCall Chevrolet Team

Happy with my decision

5.0
by Melissa G on Feb 26, 2022

I normally don’t leave reviews, good or bad, but this experience deserves it. I know buying can go either way, I guess it’s hit or miss. I’ve had some good car buying experiences in the past but more of the arduous and unpleasant ones. I can honestly say this is one of the top better experiences I’ve had purchasing a vehicle. I’m not sure if it’s because things are easier now finding a car online and things being a little more streamlined post pandemic. However, Douglas Pirela, from the moment I dealt with him on the phone I felt positive. When I initially called, I had literally just walked out of a dealership in Katy because I was having a not so good experience within my first 30 mins at the dealership. I got back in my car and found another car on cars.com but this one was at sterling mccall. I called and spoke with Douglas. He was very polite and on it. He told me he would double check to make sure the car was still there and would get back to me in 3 mins. He called me back confirming it was still there; he sent me a text with his card and address. I drove almost 40mins out of the way to see the Jeep. When I arrived Douglas continued with the same disposition, handed me the keys for the test drive. When I came back I voiced some concerns and he said he would be able to get it taken care of, and then he brought me over to meet with Edgar Davila for the financing part. I was actually already approved by my credit union but he asked if it was ok to check with another credit union to see if he could get me a better deal, and he did. As a single mother, money can be tight and he was very understanding and helpful. I can’t attest to some of the other salespeople who work there since my only two contacts were Edgar and Douglas; but these two guys made it easy for me. Even with the length of time; and the trade in value was a little more than I expected. Honestly, the whole process took less time than in past experiences and I thank them for that. So far I am glad I went there and I’m happy with my Jeep Cherokee.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 3.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. -Sterling McCall Chevrolet Team

Amazing and outstanding helped me with what I was looking...

5.0
by mezajorge343 on Feb 24, 2022

Amazing and outstanding helped me with what I was looking for. Every nice people especially the guys that helped me out.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for our staff! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again!

Great Dealership, friendly service dept.

5.0
by Flanagan on Feb 23, 2022

Great service and on time. Estimated 2 hrs for oil change and fuel filter replacement on my 2020 Duramax. Very friendly employees. Limited amount of new vehicles.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -Sterling McCall Chevrolet Team

Awesome Repair

5.0
by Mary Ann Thomas on Feb 17, 2022

Awesome Repair and a Awesome turn around time frame

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this great review, Mary Ann Thomas! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! -Sterling McCall Chevrolet Team

Service unrated

1.0
by DJ Davis on Feb 16, 2022

Scheduled an appointment to get Z07 oil changed and had to wait 4 hours. Lesson learned but who would have thought having an appointment this long of a wait. Service rep should provide estimate wait time so arrangements can be made as I definitely didn?t want to spend a Saturday in service

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

I apologize that you experienced these service issues. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. William Mixon Service Director wmixon@Sterlingmccallchevy.com

Awesome

5.0
by Willie on Feb 16, 2022

Sterling McCall staff are always friendly. They went above and beyond to get the job done. They worked with me for a couple of day, and they were able to approve for my dream vehicle

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. -Sterling McCall Chevrolet Team

Stayed within my Budget

5.0
by Buck on Feb 10, 2022

Very professional. Enjoyed working with Ben, Jorge, and Mr. Sow in finance. I will recommend others to shop for a vehicle here. Thank you again. Very accommodating when trying to make a deal on a used vehicle. A lot of dealers say here is the price, take it or leave it. I had a budget I was trying to stay with, and did.

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for this amazing review! We really appreciate your business. -Sterling McCall Chevrolet Team

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