Starfire Auto Inc.

4.6

Hours of Operation

Sales
Monday
10:00am–6:00pm
Tuesday
10:00am–6:00pm
Wednesday
10:00am–6:00pm
Thursday
10:00am–6:00pm
Friday
10:00am–6:00pm
Saturday
9:30am–3:30pm
Sunday
Closed

Cars on the lot

146 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Starfire Auto Inc. are from Cars.com and DealerRater.com

76 reviews

Rude and shady dealer

1.0
by Dan on Dec 22, 2021

They sell lemons . They know , we know it . They acquire a car and sell as is and sell it for worth of a Great running car but once it’s off the lot it’ll blow. They blame their customers for this and shake their fingers that they didn’t get the $500 warranty . They “acted” really nice during purchase but after they’re monsters .

Customer service 1.0 Buying process 4.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

They were wonderful and very nice I didn't have all the...

5.0
by thoroughly on Oct 18, 2021

They were wonderful and very nice I didn't have all the money at the time

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

We had a very positive experience at Starfire Auto. We...

5.0
by laura on May 23, 2021

We had a very positive experience at Starfire Auto. We followed the instructions given on their website and made an appointment. I received a text to confirm time and date. When we arrived we weren’t rushed and given plenty of time to test drive the car. Paperwork didn’t take much time. Very happy with my purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Drove 1.5 hours to buy a car. Literally broke down on...

1.0
by mp7680 on May 16, 2021

Drove 1.5 hours to buy a car. Literally broke down on freeway 20 minutes after purchase. My 19 yr old following me on 5 north and transmission starting jerking. My kid scared to death to even try to call me while driving. The bluetooth would not connect. Luckily I needed gas and she followed. Car would not engage in reverse ect.... Why would I be upset? Now I am not blind to the risks of buying used older cars. Done that many times. Trying to help my child out on this one. I called of course. Abe essentially told me we knew what we were buying and getting into. Sure, any used car purchase. We established that. I don't know what I said, being pissed. Don't believe I crossed a line. SERIOUSLY, you offer nothing. You can't stand behind your business and do the right thing 20 minutes after taking $5600 of my kids hard earned money. Or ANYBODY else for that matter. She is leaving for college too people. leave us stranded out of town with a xxx that could not even get 20 miles down the road. REAL CLASS ACT ESTABLISHMENT. My wife called too. when she got Abe on the line and introduced herself he abruptly cut her off. Told her it does not matter what she says. He said even though car was not driveable, the papers were signed and as soon as the car touched two wheels off his lot we are married to it now. If it disinigrated it would not matter and it is not his problem. Abe, you Sir are a true gentleman..

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are unique in the fact that we have no less than 2 sections on our website that tell you known issues with certain cars. This customer bought a car that has a KNOWN defect. Its all over the internet, our website, the description. They acknowledged they "knew all about it". Bought the car anyway. Signed TWO pieces of paper stating they know the car is as is with all faults. More over, the part that's most likely defective (a transmission control module, from Ford), is UNDER WARRANTY FROM FORD. Most likely this is the problem, and we said look its got nothing to do with us, take it to Ford. Under no circumstances will we issue a refund, ESPECIALLY not when you have been told about the car's issues, bought it anyway, AND confirmed basically 4 times that you know its a bad car but you're choosing to buy it anyway. That's called an adult decision that we have no remorse for. Yes it broke "20 minutes later". That's 19.99 more minutes that we told you it might last. IT WAS AS IS AND WITH A KNOWN ISSUE. Not sure how many different ways to say it. Basically, some people roll the dice because they want the newest car they can afford, even though our recommendation is to buy an older, more well known reliable car. But they bought this kind of car anyway and now its our fault? People don't realize that these 1 star reviews actually help us. Anyone reading this, if we tell you the car has a bad reputation, and you buy it anyway, BEST OF LUCK TO YOU, YES, 100%, you are on your own if it breaks. That's not unprofessional, in our opinion, we have done the best we can. You just didn't listen, you have to live with the consequences.

buyer

1.0
by Michael Powell on May 16, 2021

Drove 1.5 hours to buy a car. Literally broke down on freeway 20 minutes after purchase. My 19 yr old following me on 5 north and transmission starting jerking. My kid scared to death to even try to call me while driving. The bluetooth would not connect. Luckily I needed gas and she followed. Car would not engage in reverse ect.... Why would I be upset? Now I am not blind to the risks of buying used older cars. Done that many times. Trying to help my child out on this one. I called of course. Abe essentially told me we knew what we were buying and getting into. Sure, any used car purchase. We established that. I don't know what I said, being pissed. Don't believe I crossed a line. SERIOUSLY, you offer nothing. You can't stand behind your business and do the right thing 20 minutes after taking $5600 of my kids hard earned money. Or ANYBODY else for that matter. She is leaving for college too people. leave us stranded out of town with a xxx that could not even get 20 miles down the road. REAL CLASS ACT ESTABLISHMENT. My wife called too. when she got Abe on the line and introduced herself he abruptly cut her off. Told her it does not matter what she says. He said even though car was not driveable, the papers were signed and as soon as the car touched two wheels off his lot we are married to it now. If it disinigrated it would not matter and it is not his problem. Abe, you Sir are a true gentleman...

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Very Helpful, Very Fair, Very Honest

5.0
by TT Chris on Mar 07, 2021

Buying a car from these guys is like buying a car from your favorite uncle. They will tell you what is wrong with it but won't sell you a ticking time bomb. You get what you pay for and the prices are very fair (compare their rock bottom pricing to large dealers and smaller independent dealers). Their NO NONSENSE approach saves everyone involved a lot of time. You are better off buying used four times from here than getting killed on depreciation from a new vehicle. Thanks Abe!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

I am so grateful to both Abe & Kay for helping me through...

5.0
by ccrvt on Aug 06, 2020

I am so grateful to both Abe & Kay for helping me through the process of buying my mother a safe/reliable car. After making an appointment with them (through the website) and discussing what I had in mind, Abe guided me in what he professionally thought was the best choice for her. Kay assisted me with getting all of the paperwork and financial matters taken care of discretely so that I could return on a different day and surprise my mother. As you can see, she really had no idea except that we were browsing for cars, until I handed her the keys. The personal service & patience with me was amazing as they truly cared to help me with my situation. I never felt rushed, the pricing of the car was very reasonable and the car is great! I do not think I would've had this experience if I went elsewhere to shop around for other used cars.

Overall experience 5.0 Does recommend this dealer.

Cars are nothing like the pictures. Their cars are...

1.0
by elank on Jul 25, 2020

Cars are nothing like the pictures. Their cars are damaged and broken. Not to mention how dirty the vehicles are. They also tried to charge me $800 minimum for licensing, registration, and fees. That same day I went to a few others And there was not one place that did over $400 for that. There was a Nissan Altima I ended up looking at, and when they pulled it out for me to test drive. Once again the car did not look like the pictures and had a lot of damage. Which is funny for a vehicle with no damage reported. I decided to try the test drive anyways. Then the car would not even start. It took four attempts to jump start the car, then they replace the battery, and it still needed to be jump started to even get it to start. I drove it and it was okay, then when I got back I noticed there was an oil leak. Although this place is cheap, this place also lies and false advertises. The Unexplained fees, the fake pictures, the fake Carfax, the broken cars that don't start easily, and the fact that they're willing to sell you vehicles with broken windows and windshields or cracked ones. Which by the way it is illegal to drive. Do not go here, at least not without knowing that you are getting a cheap broken car that does need a lot of maintenance. And the vehicles are not as advertised. Please be safe and Smart Shop

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

The gall on some clients is truly unbelievable. Whats the world coming to... This customer showed up without an appointment, got upset that he had to leave to make an appointment and begged us to show him the car he came to see. When we discussed the budget before pulling out the car, we discovered that he is $500+ over budget, as he did not account for taxes and registration which are STANDARDIZED FEES, 9.5% tax, and whatever the DMV charges for the renewal. We don't set them, we simply collect and submit the the proper agency, like every legal CA dealer. So we found a car that was in his budget, explained to him that the car will be dirty and dusty BECAUSE HE MADE NO APPT, and he wanted to see it anyway. We explained the the crack on the window will be replaced at no cost at our local windshield shop, as we do with EVERY CAR that has a cracked window. The reason the car would not start is because they turned the car off after being instructed to let it run for a few minutes to let the battery charge. We never replaced the battery, he is delusional. Unfortunately, crazy people can leave the same reviews as sane people. It is a truly sad world we live in, and we are glad to have been kept in business for the past 14 years (and counting), by sane and normal people coming and having a great experience. It is those who cannot read, cannot understand simple directions, and then have an overwhelming sense of entitlement that will be truly disappointed with us and leave us the reviews like the ones you see above. Good day!

It is very said how a deal is willing to lie and degrade other people instead of owning up to there poor practices. I showed up with out an appointment as I saw the advertisement on a website that did not say I needed one. I understand the exterior being a little dirty for a dealer being in a dirt parking lot, BUT not the interior being discussing. When It come to the damage on the car, you guys are a bunch of liars. There was tiny bit of damage show in the picture, but the cars I saw had extreme damage everywhere in and out of the car. You are also outright lying when you said you explained the damage , you guys barely talked to me. You gave me and my family the computer with 4 cars on it that looked like they were in good condition. WE looked at the cars and the told you witch ones we would like to see. All was said is we will go get them for you. These were FAKE pictures that looked nothing like the actual car. ALSO you are lying about the issue with the car not starting. It wouldn't do xxxx when you turn the key at all, you guys couldn't even get it to work. They ended up bringing us a new batter that they sill had to jump start. DID you know the moment any of your clients drive the car off your lot with a cracked front window, they can get a ticket in California. I brought $3500 cash in $100 bills and then you guys let me see the cars, You said I would not be able to get any of the $2700-$3000 cars I was looking at because of taxes and fees. You told me cost for taxes and fees would be around $800 which is just a scam and 9.5% tax does not even come close to that cost. I was forced to look at cars in the low $2000 range because of there fraud and greed. It is truly sad that and professional business are willing to lie, degrade there costumers, and call them crazy when they simply speak honestly about your bad business practices. Just own up to your bad practices and do better, or stay the same. Its up to you. I am not telling you how to do your job, lying is your job. Your company sell really cheep cars to people on a budget, no one expects a perfect car, But they do expect a legal and safe car. I am just calling you out for your bad and inappropriate business practices in hopes you will do better. Knowing you guys, nothing will happen because you can't except criticism for xxxx. Every person that has given your company a low star review. You respond by lying and insulting them, instead of being professional and apologize for the inconvenience and say we hope to do better. It makes you guys look better that way. I'm sorry you have to live with yourself, hope you don't breed. Good day!

Great de sac let you work with!!!

4.8
by Donald Wolcott on Jun 23, 2020

The people at Starfire are great to work with!! They have truly helped me buy the car I was looking for! Yes there were issues but Abe am his team corrected them without question! Would buy from them again!!!

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Look no further!!

5.0
by Woodlock Flick on May 17, 2020

These guys will not swindle you into buying a bad car. They are HONEST and extremely KNOWLEDGEABLE. They address any concerns you may have and they uphold their reputation as a dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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