St Charles Chrysler Dodge Jeep RAM

4.3

Hours of Operation

Service
Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

John Rizdy headshot

John Rizdy

Finance Director 4.9 (55 Reviews)
Sam Barakat headshot

Sam Barakat

General Manager 4.6 (51 Reviews)
Zuhri Thahir headshot

Zuhri Thahir

Finance Manager 4.8 (38 Reviews)

Cars on the lot

192 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of St Charles Chrysler Dodge Jeep RAM are from Cars.com and DealerRater.com

609 reviews

Juan was a great help. Juan helped me find a car that I...

5.0
by josemunoz559 on Dec 03, 2021

Juan was a great help. Juan helped me find a car that I wanted and at the price I wanted!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congrats on your new vehicle! St. Charles Chrysler Dodge Jeep Ram appreciates your positive review and we hope you have a great day!

Had my Pacifica serviced at St. Charles Chrysler today...

5.0
by Ed F. on Nov 30, 2021

Had my Pacifica serviced at St. Charles Chrysler today and I had to take a moment to say what a great experience I had with their service department. Though they were really slammed with service customers, the staff was really on top of their game when it came to checking me in and writing up the work order. Joe Winklepleck was the guy that helped me and he could not have been more professional. Thanks Joe, you have made me a customer again in the future!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review! We are so glad that we had the opportunity to work with you and we look forward to continuing to serve you in the future!

Juan our sales person was very courteous and not pushy at...

5.0
by Matt on Nov 27, 2021

Juan our sales person was very courteous and not pushy at all. The finance guy was very knowledgeable and did not try to sell us unwanted extras. Overall the experience was pleasant and painless!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Matt, thank you for leaving St. Charles Chrysler Dodge Jeep Ram a five-star rating, we're glad to hear our staff made sure you had a very-easy & amazing car buying experience. We hope you enjoy the new memories to come with your new car!

Thanks to Juan and his team, for helping and listening to...

5.0
by NessaG on Nov 23, 2021

Thanks to Juan and his team, for helping and listening to what I was looking for! I left a happy customer. He kept in consideration of what I wanted and went above and beyond to meet expectations!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5-star review! We are glad to learn that you had a great visit. We look forward to seeing you again soon!

My husband and I are always on the hunt for a new jeep...

5.0
by Birdflyinhigh1 on Nov 22, 2021

My husband and I are always on the hunt for a new jeep and with Monica being a jeep expert I am very excited to get in to see her and buy from her. She is very kind and always smiling and happy. Not always can you trust what is being told but with Monica I absolutely know she is being upfront and honest! 10/10

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

St. Charles Chrysler Dodge Jeep Ram appreciates your positive rating and review! Our Sales Team had a great time working with you and are so glad we were able to help find you exactly what you and your husband were looking for! Have a great day and stay safe!

Monica Bledsoe was such a Breath of Fresh Air! Beautiful...

5.0
by jeannietqb1970 on Nov 19, 2021

Monica Bledsoe was such a Breath of Fresh Air! Beautiful and Smart with the Best Personality, she’s Amazing! Very knowledgeable of inventory, pricing and let me tell ya if I was a Millionaire, id buy whatever she’s selling! Monica is a Blessing and I hope you understand what an asset Monica is to your company! I was gonna leave until Monica came up with her big welcoming smile and words! I’m coming back in spring to buy from Monica! Monica gets 5 stars for sure! Above and Beyond Monica is Thank You Monica Bledsoe it was such a pleasure to meet you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello! We would like to thank you for your fantastic review. Our Sales Team is dedicated to providing you and everyone else who visits with only the best there is to offer. Thank you for visiting us at St. Charles Chrysler Dodge Jeep Ram.

I had a great experience. Found the exact car I wanted in...

5.0
by shockleyramone on Nov 18, 2021

I had a great experience. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you! We want all our customers to feel this way when leaving St. Charles Chrysler Dodge Jeep Ram! Safe travels.

The Chrysler dealer i had been going to for 12 years...

5.0
by hemirt on Oct 07, 2021

The Chrysler dealer i had been going to for 12 years couldn't fit me in for 3 weeks when i had a starter problem. Called St Charles and they fit me in, Paul Carter handled everything perfectly. that was 2 months ago. This week my battery light came on and my old dealer couldn't get me in for 3 weeks again, i called St Charles and they got me in in 2 days and Paul Carter took care of me again, the alternator was going out and Paul Carter handled it like a professional again. Because of Paul ill be changing dealers permanently !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi there, It is great to hear that our Service Department could take care of you and our vehicle. Thank you for choosing St. Charles Chrysler Dodge Jeep Ram and we look forward to working together again.

Thanks for the GREAT service !!

Had an issue initially in purchasing a new Jeep. Sam...

4.0
by NapervilleHawkFan on Sep 19, 2021

Had an issue initially in purchasing a new Jeep. Sam Barakat (GM) addressed the issue directly with me following feedback that I provided. Following the conversation that I had with Sam, I felt the issue was appropriately addressed, and appreciated the way that he coached his staff on an item that they needed to address. The return appointment was what I hope every dealer would do to structure the buying experience. We had all the paperwork ready to sign, and were able to get in and out in under an hour. They also did a great job of having an entertaining experience for our two year old that accompanied us.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to write a positive review! We are glad to hear Sam was able to help you find a great new Jeep and was able to make your overall experience at our dealership great. If you ever need help with your new Jeep, feel free to give us a call at St. Charles Chrysler Dodge Jeep Ram.

Took car in on Friday. Explained everything. Dealer...

2.0
by Hondo74 on Sep 09, 2021

Took car in on Friday. Explained everything. Dealer scheduled work for Monday in THEIR computer. Arrived Monday. Dealer did not have knowledge of problem or anything in the computer. Dealer said they could not create problem at 45 mph. (Steering sticks at 65 mph and above) and window rattle. ( all you have to do is close the door to hear that it is loose in the track). They couldn’t find car when I got there to pick up. Dealer did not have any suggestions or work arounds. Note - Steering has been recalled and others on the web have had similar issues with a steering sticking spot at highway speeds. Bottom line, I am not pleased with the service department. You may have better luck.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hi, Please know that we appreciate your feedback and would like to discuss your experience with our Service Department. Your satisfaction is our top priority and your comments help us improve. Please reach out if you would like to discuss your situation more. Best, Sam Barakat General Manager 708 259 1539 sam@stcharlescdj.com

Look on customer order no. 82450 and call if this is important to you. NHTSA CAMPAIGN ID: 19V637000, Consequence: A loss of steering control increases the risk of a crash. I mentioned outside tire wear on left front tire. Is that a clue? Sagging Springs? Ball Joints? Bent Strut? Out of position strut tower? Worn out control arm bushings?

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