Square One Auto

4.3

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Melvin Morales headshot

Melvin Morales

General Manager 4.2 (56 Reviews)
Dealer Experience 17 years
Carlos Sevilla headshot

Carlos Sevilla

Business Manager 3.7 (40 Reviews)
Lee Morant headshot

Lee Morant

Owner 4.0 (35 Reviews)

Cars on the lot

149 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Square One Auto are from Cars.com and DealerRater.com

347 reviews

I would not recommend Square One Auto

1.0
by Toypenn on Nov 06, 2021

I am having the worst experience ever! Plan to spend several hours to complete the sale! The salesman will certainly assist to spend your money, but AfterSales is horrible!!! I purchased a 2016 Jeep Compass with my sister in November 2020. The vehicle is registered to me and she is hiding it and not paying the Note. I contacted LoJack with the VIN and they said it’s Legacy advised me to contact the dealer to look in the sales history. I have been on the phone more than 6 times with Square One. I have called and requested a manager and I spoke with Jeffery and Carlos who both claimed to be Managers so they are lying to people they are just Sales Representatives. I have left several messages to speak with the Managers Lee and Melvin and neither returned my messages. Carlos basically said he doesn’t understand why LoJack told me to call the dealership. I said Dude I am the messenger and whats with the 21 questions. I purchased the vehicle in your dealership. No one wants to offer any customer service and do their job. Carlos puts me on hold for over 30 minutes and never returned. I called back and was sent to VM. Its beyond comprehension why I can’t get the information I requested. Frustrated with them giving me the run-around, I called again and spoke with front desk and she couldn’t help. I am so disappointed. I have called more than 6 times at this point and have to repeat myself. All I have gotten was straight run-around and still no serial number in the sales history.

Customer service 1.0 Buying process 2.0 Quality of repair 2.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

They are quick to help you buy a vehicle. Sitting around...

1.0
by toypenn on Nov 05, 2021

They are quick to help you buy a vehicle. Sitting around for hours waiting for someone to help you pays off when you get the car you want but the AfterSales is Poor God help you if you need help. Regrettably I need help and all I get is the runs around because you have a bunch of people who doesn’t want to do anything. All I need is the serial number for LoJack they put on the vehicle and I have been getting the run around for the past couple of weeks. Each time I called oh I will call you back and no one ever does. You have to basically plan to call several times for the day and it’s frustrating enough that you are taking the time to do so. I will never recommend anyone to this company or will I ever be a repeat customer. They don’t remember that they are consumers themselves and how will they feel if different people was giving you the run around and still no resolution. Simply put “they don’t care!” Well when people decided to go to other dealerships to reduce the headaches especially when enough customers complain then no more customers and you have no business! Check out BBB and see all the other complaints! I wish I had.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Kamille was an exceptional sales person. Very...

4.0
by harryrodriguez on Sep 20, 2021

Kamille was an exceptional sales person. Very knowledgeable, courteous and professional. All salesman should be like Kamille.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the great feedback! We are grateful to have been able to serve you and with you all the best!

Dealership was kept clean, had very nice vehicles with...

5.0
by Noel B on Sep 20, 2021

Dealership was kept clean, had very nice vehicles with good mileage and prices. The employees try their best to assist you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the excellent review! We are grateful that we are able to offer you a beautiful facility and inventory to shop. We are honored to serve you and wish you many happy and safe miles!

Martin Marshall is the man you want to see if you come...

5.0
by Goodlif309 on Aug 24, 2021

Martin Marshall is the man you want to see if you come here. Fights to get you the best deal he can. No cap

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Thumbs up to “Motivational Martin” My car buying process...

4.5
by lisascriven6 on Jun 11, 2021

Thumbs up to “Motivational Martin” My car buying process went smoothly and Martin was beyond helpful and patient!!! Go see Martin at Square One Auto for ALL your car purchases!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent and friendly team, vehicles beautifully kept...

5.0
by DebH50 on Jun 07, 2021

Excellent and friendly team, vehicles beautifully kept and presented, exceptional showroom and warm, personable sales people with strong service skills in a friendly and wonderful atmosphere.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Marvin is the best. He made my car buy experience so...

5.0
by Basheerah on Jun 07, 2021

Marvin is the best. He made my car buy experience so easy. He’s wonderful guy I can’t wait to recommend him to everyone

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The sales experience was easy. However, the follow up to...

2.8
by D Savitt on Jun 04, 2021

The sales experience was easy. However, the follow up to issues and keeping the 30-day promise to correct issues was non-existent. Had a few issues with the car that were identified within a few days of the purchase, but when we went to get them rectified there was no assistance. The sales associate would not return my emails or texts, and when we went back to the dealer, there was no offer to rectify the problem, just a referral to a mechanic. Great inventory, but you should fully check out the vehicle end to end before writing the check.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

Didn't want to negotiate on the price of the vehicle and...

2.8
by angelechevarria1010 on Jun 02, 2021

Didn't want to negotiate on the price of the vehicle and the vehicle needed a few thing they sold it to me with a bent tie rod and no ac and a cracked windshield and didn't want to take money off but did get me approved with no money down

Customer service 4.0 Overall experience 2.0 Does not recommend this dealer.
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