Square One Auto

I am having the worst experience ever! Plan to spend several hours to complete the sale! The salesman will certainly assist to spend your money, but AfterSales is horrible!!! I purchased a 2016 Jeep Compass with my sister in November 2020. The vehicle is registered to me and she is hiding it and not paying the Note. I contacted LoJack with the VIN and they said it’s Legacy advised me to contact the dealer to look in the sales history. I have been on the phone more than 6 times with Square One. I have called and requested a manager and I spoke with Jeffery and Carlos who both claimed to be Managers so they are lying to people they are just Sales Representatives. I have left several messages to speak with the Managers Lee and Melvin and neither returned my messages. Carlos basically said he doesn’t understand why LoJack told me to call the dealership. I said Dude I am the messenger and whats with the 21 questions. I purchased the vehicle in your dealership. No one wants to offer any customer service and do their job. Carlos puts me on hold for over 30 minutes and never returned. I called back and was sent to VM. Its beyond comprehension why I can’t get the information I requested. Frustrated with them giving me the run-around, I called again and spoke with front desk and she couldn’t help. I am so disappointed. I have called more than 6 times at this point and have to repeat myself. All I have gotten was straight run-around and still no serial number in the sales history.

They are quick to help you buy a vehicle. Sitting around for hours waiting for someone to help you pays off when you get the car you want but the AfterSales is Poor God help you if you need help. Regrettably I need help and all I get is the runs around because you have a bunch of people who doesn’t want to do anything. All I need is the serial number for LoJack they put on the vehicle and I have been getting the run around for the past couple of weeks. Each time I called oh I will call you back and no one ever does. You have to basically plan to call several times for the day and it’s frustrating enough that you are taking the time to do so. I will never recommend anyone to this company or will I ever be a repeat customer. They don’t remember that they are consumers themselves and how will they feel if different people was giving you the run around and still no resolution. Simply put “they don’t care!” Well when people decided to go to other dealerships to reduce the headaches especially when enough customers complain then no more customers and you have no business! Check out BBB and see all the other complaints! I wish I had.

Kamille was an exceptional sales person. Very knowledgeable, courteous and professional. All salesman should be like Kamille.

Dealership was kept clean, had very nice vehicles with good mileage and prices. The employees try their best to assist you.

Martin Marshall is the man you want to see if you come here. Fights to get you the best deal he can. No cap

Thumbs up to “Motivational Martin” My car buying process went smoothly and Martin was beyond helpful and patient!!! Go see Martin at Square One Auto for ALL your car purchases!!

Excellent and friendly team, vehicles beautifully kept and presented, exceptional showroom and warm, personable sales people with strong service skills in a friendly and wonderful atmosphere.

Marvin is the best. He made my car buy experience so easy. He’s wonderful guy I can’t wait to recommend him to everyone

The sales experience was easy. However, the follow up to issues and keeping the 30-day promise to correct issues was non-existent. Had a few issues with the car that were identified within a few days of the purchase, but when we went to get them rectified there was no assistance. The sales associate would not return my emails or texts, and when we went back to the dealer, there was no offer to rectify the problem, just a referral to a mechanic. Great inventory, but you should fully check out the vehicle end to end before writing the check.

Didn't want to negotiate on the price of the vehicle and the vehicle needed a few thing they sold it to me with a bent tie rod and no ac and a cracked windshield and didn't want to take money off but did get me approved with no money down