Spankys Auto Group LLC

4.1

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Dealership reviews

4.1
Rating and reviews of Spankys Auto Group LLC are from Cars.com and DealerRater.com

11 reviews

When I arrived to see the Suzuki GV I purchased, I was

5.0
by rdschlosser71 on May 12, 2022

When I arrived to see the Suzuki GV I purchased, I was welcomed by their salesman Joesph. He was an extremely kind young man that was genuine and very straight forward/honest about what he was presenting to me for potential purchase. I was given all the time I wanted to look over the vehicle as completely as I could. And was given the chance to test drive the Suzuki for as long as I wanted! When I arrived back at the dealership I kindly informed them that the AC was not functional with all else checking out excellent. I decided that this SUV was well kept and purchased it. When I arrived home with the Suzuki I received a phone call from Joe. The dealership asked me to bring the vehicle down. Spanky’s installed a brand new AC compressor in the SUV for me and charged the system. I had a brand new condenser for it and they installed that as well. They did an excellent job with labor. They were an OUTSTANDING used car dealership in my view! I own a few of these SUV’s. And I know Spanky’s and Joe, sold me a nice clean 2003 I had been looking for. I thank them all sincerely at the dealership. They did excellent from beginning to end. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Can SOMEWHAT recommend

3.0
by KB on Mar 17, 2022

In 2021 I bought a car from them and the service was great. At not fault of Spanky's, the car was uncomfortable for me to drive, so I decided to sell it to a different dealer. When we took it to the dealer where I sold it, we were told that when I bought the car, the mileage was entered incorrectly (3,000 miles more than what was on the car!) when the car was registered. This caused an issue, as it would seem as though the dealer we sold it to would have rolled back the miles. We then had to go to two separate DMVs, and then to Spanky's to get the title from them, since the car was not fully paid off. When we asked him to take care of getting the title, we heard from him the next couple days, but then we did not hear from them after that. The dealer we sold it to then told us we could just sell it to them and they can get the title to save us time. Purchasing the car itself from Spankys was nice, but the whole experience of selling the car was so difficult and took months to do, when it should've taken days. Your choice if you go to them!

Customer service 5.0 Buying process 5.0 Quality of repair 3.0 Overall facilities 4.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

Heads up

1.0
by I have bought over 20 cars , both used and new . Be aware of what used cars you are looking at . on Feb 06, 2022

Checked out a car on Saturday. Looked nice on the pictures but when I got to this place and looked at the car , overspray on the door windows and big gaps on the hood , lights and front grill. Appeared that the front was painted or maybe even damaged and repaired. Went into to talk to a person inside about the car , asked if it was painted or damaged… Reply … I don’t know …Beware .

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Top Notch

5.0
by Eddy on Dec 20, 2021

Came in after my car didn’t pass inspection, the selection was impressive and the sales manager Ian was great to work with, no pressure and above and beyond what I typically deal with at other lots. Do yourself a favor stop in Spankys

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Owner was very responsive to emails and gave us a great...

5.0
by Nakiarn03 on Nov 24, 2021

Owner was very responsive to emails and gave us a great deal!! Car appeared in person just as it did on the website. I would definitely purchase from Spankys again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Quick and painless shopping. I told Don and Ian what I...

5.0
by Kingskr88 on Oct 17, 2021

Quick and painless shopping. I told Don and Ian what I wanted to do. They made it happen quickly I was in and out within a hour. The fastest purchase experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

They made buying a car fun! Honest and upfront is the...

5.0
by Veryhappy717 on Aug 24, 2021

They made buying a car fun! Honest and upfront is the best policy! How many dealerships have been around for over 40 years?? Go see Don & Ian.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Beware

1.0
by Julia on Aug 22, 2021

On 4/20/21 I purchased a vehicle only to find out it was not inspected and engine was bad. I was strung along on a different vehicle until 5/14/21 when I was finally able to pick it up because of inspection and other issues(I have all text, if needed). They had $4,500 of my money still from the 1st vehicle. On 5/14/21 I Noticed problems when driving home, stopped at a mechanic and they stated the car could never have passed inspection on 5/12/21 as the rotors and breaks were completely worn. They also stated the oil was bone dry! Coolant was empty also. After looking at paperwork and inspection sticker, the station # on the inspection sticker and the inspection paper did not match. Edward works at Spankys but used a different inspection station, name and address (please see attached paperwork). Ian text me at least 4 times about calling for reimbursement, I explained reimbursement wasn't necessary...a legal inspection was. While trying to contact Ian, many times at the office and being told he wasn't there (tried from numerous different numbers), the thermostat was found to be bad, which left me stranded and losing out on work, again. After many calls, I got a text from Ian stating he was on vacation. Tried calling every day with no answer or him not being there. Meanwhile, I'm having more issues. Coolant reservoir was cracked, causing me to be stranded because of overheating again! In addition to all these issues, I was having problems with acceleration and jerking into gear. It has been determined that the transmission is bad. I own a business that requires absolute reliability. I have lost out on work, time, and money all starting from a falsely inspected vehicle that was NOT tested for safety as they state on their website and vehicle stickers. Additionally, Ian sold me the car, did paperwork with me and he signed and printed Donald Leggett on legal paperwork while Donald was not present. Please see attached paperwork. Much more evidence if needed

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Eileen

5.0
by Eileen on Jun 10, 2021

Ian the sales manager was fantastic, he answered my online inquiry in record time (in the middle of the night), arranged for us to do a virtual test drive, and made the buying process exceptionally easy and efficient! He was also funny and friendly and we enjoyed our interactions with him. The car has been great so far. I would recommend dealing with Spanky’s to others who are in the market for a used car. Thanks, Ian!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Outstanding!

5.0
by don leggett on Feb 07, 2017

Everybody I spoke to at Spanky's was very respectful and made my car shopping experience enjoyable. They turned what I thought would be a stressful situation into a fun and easy one. I felt like i was spoken to eye to eye rather than the last time i bought a car somewhere else.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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