South Pointe Chrysler Jeep Dodge Ram

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

105 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of South Pointe Chrysler Jeep Dodge Ram are from Cars.com and DealerRater.com

851 reviews

Service department sucks xxx

1.0
by Joey Johnston on Sep 17, 2021

I have been trying to get my truck fixed for 2 weeks. Service promises to call with answers but no return calls. I have to physically come talk to Frank who promises to get me an answer on a good will repair from my old dealership in Houston. This is xxxxxxxx service and I am sick of having to chase Franks xxx for answers. I will never buy another Ram if I am treated like this.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.392.7383. I look forward to speaking with you. Dave Brock Service Director

Great customer service

5.0
by Anthony B on Sep 15, 2021

Anthony was awesome. I was thinking of purchasing a demo vehicle and he was able to find me the exact vehicle without the 4,000+ miles on it. Anthony and his team went above and beyond to make the deal happen.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Anthony for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!

Josh and his crew were very laid back, but professional....

5.0
by Mhaynesatc on Sep 10, 2021

Josh and his crew were very laid back, but professional. Everyone worked hard to meet my needs quickly. They made my experience enjoyable. Highly recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Buckle up this is a long one. I had been looking for a...

1.0
by livnlaura on Sep 01, 2021

Buckle up this is a long one. I had been looking for a certain vehicle for several months. I noticed that one popped up at the dealership so I went in to have a look. Drove great and salesmen was great. To bad this is where the great ended and the suck begins. I was putting a good amount down and had no issue getting financed so I expected to breeze through financing. Nope. Instead the finance guy was condesending and rude. I needed it titled a certain way and I explained it to him. He was not willing to help so I left. The GM of the store calls me 5 minutes after I got home and we discussed things. I went back and worked with a different finance manager that I was asssured could help me. We signed the papers and I was on my way thinking this was just a little snafu. Nope. I get a call from them a month later telling me the financing was not going through. I called them and I called the bank, numberous times I was refered to go back to the other one. So I went back to the GM and told him I wanted to return the car. I was approved for financing by the bank. I was approved by the dealership. I just couldn't get the two of them to work together. Amazingly after 5 minutes again the problem was solved! Imagine that! So more time goes by and I get pulled over for expired temporary plates. I go back to the dealership to find out where my title and check were so I can get it titled. I waited and waited and was assured someone would help me. Nope. Finally got tired of it and left. I am parking the car until they finally get around to sending me the check and title so I can get it registered. I assumed that because it was a business they were trying to make money. Usually you can do this by word of mouth and return customers. Fair warning to all THEY WILL NOT TAKE CARE OF YOU!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to my attention. I apologize for what you have experienced regarding your recently purchased vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kellen Dickens General Manager kdickens@BobHowardAuto.com

They will not follow through!

1.0
by Justin on Sep 01, 2021

Buckle up this is a long one. I had been looking for a certain vehicle for several months. I noticed that one popped up at the dealership so I went in to have a look. Drove great and salesmen was great. To bad this is where the great ended and the suck begins. I was putting a good amount down and had no issue getting financed so I expected to breeze through financing. Nope. Instead the finance guy was condesending and rude. I needed it titled a certain way and I explained it to him. He was not willing to help so I left. The GM of the store calls me 5 minutes after I got home and we discussed things. I went back and worked with a different finance manager that I was asssured could help me. We signed the papers and I was on my way thinking this was just a little snafu. Nope. I get a call from them a month later telling me the financing was not going through. I called them and I called the bank, numberous times I was refered to go back to the other one. So I went back to the GM and told him I wanted to return the car. I was approved for financing by the bank. I was approved by the dealership. I just couldn't get the two of them to work together. Amazingly after 5 minutes again the problem was solved! Imagine that! So more time goes by and I get pulled over for expired temporary plates. I go back to the dealership to find out where my title and check were so I can get it titled. I waited and waited and was assured someone would help me. Nope. Finally got tired of it and left. I am parking the car until they finally get around to sending me the check and title so I can get it registered. I assumed that because it was a business they were trying to make money. Usually you can do this by word of mouth and return customers. Fair warning to all THEY WILL NOT TAKE CARE OF YOU!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for what you have experienced regarding your recently purchased vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kellen Dickens General Manager kdickens@BobHowardAuto.com

The quickest and best service we have received. Frank at...

5.0
by davidskaggs14 on Jun 28, 2021

The quickest and best service we have received. Frank at this dealership is the best guy we’ve ever dealt with. He is respectful, thorough, and knowledgeable about anything asked. Absolutely love coming back each time!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words! We'll be happy to pass your positive feedback to Frank. We thank you for your business and look forward to your next visit!

2008 2500 Dodge Ram HD

5.0
by Aaron, Slave for Christ. on Jun 04, 2021

Lee, My service representative is very courteous and professional in his service to his clients. He listened intently when I tried to explain problems I’m having with my truck. He was thorough in explaining everything to me.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Aaron, for your kind words about Lee! We are very happy to hear that we were able to provide you with an enjoyable experience!

Customer

1.0
by Not happy on May 30, 2021

These people are a ripoff! Overpriced, not customer friendly, high pressure . They brought a car up to sell me and it was a piece of junk. Then wanted to sell it to me anyway. Rude, arrogant and not professional in any way. Went a block down the roads to Toyota and they were wonderful and professional. Never shop at South Pointe

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for your experience with our sales department. I would like an opportunity to fix this and to earn your business, please contact me at bperry@BobHowardAuto.com. I look forward to speaking with you. Ben Perry Service Manager

Arrived for oil change at 1:20 on Tuesday still sitting...

1.0
by rvoss on May 26, 2021

Arrived for oil change at 1:20 on Tuesday still sitting here at 4:25? No one mentioned it would take this long! Others after me are told an hour and a half

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to my attention. I apologize your service visit took longer than expected. I would like an opportunity to fix this and to earn your business, please contact me at bperry@BobHowardAuto.com. I look forward to speaking with you. Ben Perry Service Manager

Service at South Pointe leaves alot to be desired. Towed...

1.0
by Brad on May 20, 2021

Service at South Pointe leaves alot to be desired. Towed my 2015 Jeep Cherokee, with only 23,624 miles on it, ro Sth. Pt. On Monday on the 17th to get trans. repaired. After 4 days, 5 phone calls all we could find out is the guy who was going to work on it went on vacation. We were told it had been checked out. It was worked on in the shop. When I came out to South Pointe to check it, I found it in the same spot the tow truck driver left it. The wheels were turned, and they are still in same spot. So they never even moved it. Tired of being LIED TO, we are taking it to some real professionals.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to fix this and to earn your business, please contact me at bperry@BobHowardAuto.com. I look forward to speaking with you. Ben Perry Service Manager

I have noticed on other responses the wording is all the same, which would cause me to believe that this is a typical response. If you are really interested in this matter I can be reached at bde202@cox.net. Have a blessed day. Brad Eaton.

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