South Pointe Chrysler Jeep Dodge Ram

Excellent!! The end of April 2021 I ordered a new Jeep from South Pointe CJDR working with Chris Stinson and Jack Wilson at that time. They were both very kind and most helpful, clearly making sure that what I wanted was ordered and making the deal work for myself and the dealership. The waiting began as we were unsure of when the vehicle would actually be built, shipped, and delivered with the supply change shortages that were an ongoing issue. As time went by I would often stop in and check with Chris, Jack, or Joe Calistro and they each were always willing to provide me with an update. Needless to say my anticipation grew as time went by but the vehicle finally arrived about a week ago. Joe notified me immediately sending me a picture of it still sitting on the carrier :) The staff and team at South Pointe went to work making sure everything was right, getting it detailed and they had it ready for delivery to me the same evening. Even though the wait time for my Jeep was longer than anticipated and more than any of us expected or wanted, this was beyond the control of the dealership. I get it, however, throughout the process; Chris, Joe, Jack, and others were always most helpful and gracious. Thank you all for making my car buying experience with South Pointe CJDR excellent!

They were very helpful and considerate! They took the time to make certain that I was happy for my purchase and followed up to make sure the couple of issues with my used Jeep Wrangler and they were repaired quickly. What a team of the sales group . Thank you for making sure I was important when I was shopping.

I will just state the facts and try and save opinions for the end Monday 09/25 6:28 PM called inquiring about an alignment on my Jeep. Spoke to someone in the service department. I didn’t get his name however he told me to bring it by the next day at 7am as it would be first come first serve. Tuesday 09/26 7:05 AM arrived to check in my vehicle. Walked into the service advisor area where there was a single advisor working on his computer. He stated it would be a minute and someone would help. Frank came out of his office and checked me in asking what I needed. I stated I needed an alignment and I had a coupon from the value news. The coupon was for a 4 wheel alignment. He took my information and asked if I wanted to wait or if I will be back to pick it up. I stated I would be back around 530 to pickup and he said no problem it will be ready in a couple hours. Tuesday 09/26 7:41 AM got a text from Baleigh stating to let her know if I needed anything to let her know. Tuesday 09/26 1:58 PM since I hadn’t received a call or anything I followed up with her asking about the status to ensure it would be ready at 5 as promised Tuesday 09/26 3:57 PM she texted back stating that they were busy and asked for it to be left for the next day as they had not gotten to it yet Tuesday 09/26 4:01 PM I responded back that was not what I was told when it was dropped off and that would be done that day by Frank Tuesday 09/26 5:12 PM I received a call from Baleigh stating my Jeep was ready for pickup. That they got the alignment done but when I picked it up they would be asking about a date to schedule recall work Tuesday 09/26 5:50 PM Went in to pick up my jeep. I didn’t catch the name of the man that checked me out however he was working at the second or third station farthest from the door. He gave me my invoice as well as charged my card for the work performed. Nothing was mentioned about findings or getting the recall work done. I had to ask for a copy of the alignment results. He went out backed my jeep out of the garage and drove it up front for me as here was another vehicle blocking the way. Tuesday 09/26 5:55 PM I left the service center and pulled out onto the main road and turned back around as at the next driveway with a steering wheel that is about 20 degrees off from being straight. I walked back into the service center where Mason and Cliff were sitting. Cliff looked surprised to see me back so quickly and the man that checked me out asked if everything was ok. In front of all three of them I stated that the steering wheel wasn’t straight. No one got up to address or even offer to come out side and view the issue for themselves. I was only told “sorry but there is no one here to fix it I would have to bring it back the next day” to which I responded “I know there are only two things to adjust my wrangler 1. Toe 2. steering wheel as caster and camber are not adjustable in the stock configuration and wanted to know how they didn’t do 1 of the two things they could do. That steering wheel correction is part of the alignment process” he stated he understood but didn’t know what happened. Tuesday 09/26 6:00 PM sent Baleigh a text stating the work was unacceptable and sent a picture of the wheel misalignment. Wednesday 09/27 11:21 am Texted her again stating I thought I would have heard something back from them by then regarding the incomplete work and the scheduling of the recall. Wednesday 09/27 11:29 AM received a text asking me to bring it back for correction. And this is where we stand. Now for the opinion portion. We have been involved in the local jeep community for the past 6 years and unfortunately I have not heard positive experiences about this service department on more detailed services and shame on me for thinking an alignment this simple would be hard to mess up. I will echo this review to the local community we are involved with to steer them away from issues regarding simple repairs. There are other dealers in the area and there are some great ones but I was not able to make it to Owasso to have this simple job done. I really had hoped those opinions were wrong and I could use South Point for services but due to this I find my self doubting the competency of anyone I encountered in the process. I would have thought that as a service advisor assigned to a vehicle being customer facing that Baleigh would have ensured since we had already had some issues that the work was completed and proper. I would have thought as a technician putting their name on a work order they would have ensured it was proper and correct before saying the work was complete. I would have thought that as a service manager Cliff would have at least gotten off his stool to address the situation in his department and not allowing me to walk out obviously not satisfied. They have my name number and complaint and as of this review no additional calls or attempts to rectify the situation. After reviewing the results I was given there they only provided “current” values. I have no idea if these values were before or after adjustment as only one was provided. This makes me question if any work was done as in looking under the vehicle it isn’t obvious that there are any tool or hand marks in the components that would need adjustment ie. The tie rod adjuster and drag link.

Did everything as expected and honored my coupons from a competitor Jeep dealership! The courtesy car to/from my house was clean and the driver was friendly. The work did take all day but they were super busy today and I did not drop off the Jeep until almost 9am. Their espresso machine in the waiting room makes great coffee too! I may even sneak a free cup next time I am in the area.

Thank you Baleigh, all the Service Advisors and your team of Technicians! Great job on the wife's Jeep, as always! I appreciate all you do!

Josh K. Boom sold me my beautiful GMC Sierra and made sure all issues were taken care of. Great job.

My wife and I had a Great experience buying my truck. Great price for my trade in and for my new truck. We ll buy again as long as Josh Boom is our salesman. Josh thank you for making the process so smooth. Still not sure how you got my wife to go along with everything!!! Thank you.

I have been trying to get my truck fixed for 2 weeks. Service promises to call with answers but no return calls. I have to physically come talk to Frank who promises to get me an answer on a good will repair from my old dealership in Houston. This is xxxxxxxx service and I am sick of having to chase Franks xxx for answers. I will never buy another Ram if I am treated like this.

Anthony was awesome. I was thinking of purchasing a demo vehicle and he was able to find me the exact vehicle without the 4,000+ miles on it. Anthony and his team went above and beyond to make the deal happen.

Josh and his crew were very laid back, but professional. Everyone worked hard to meet my needs quickly. They made my experience enjoyable. Highly recommend!