South Pointe Chrysler Jeep Dodge Ram

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

113 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of South Pointe Chrysler Jeep Dodge Ram are from Cars.com and DealerRater.com

851 reviews

Brought my 2020 Ram (35k miles and running perfectly) in

1.0
by ryan on Feb 18, 2022

Brought my 2020 Ram (35k miles and running perfectly) in for routine, scheduled maintenance and South Pointe CJDR managed to put it out of commission for about a month. They failed to secure the fill plug to the rear differential, all the fluid drained, and i had metal grinding against metal. They charged me $500+ for their trouble. To their credit, they set me up with a rental car and they did fix the issue. Hence, the 1-star rating rather than 0. However, they billed Ram $1800+ for the damage that they caused. Seems unethical. This was not due to defective parts. This was due to their own oversight and/or ineptitude - a company shouldn’t profit from either in my opinion. The customer service leaves something to be desired. After 3 weeks of hearing nothing i called them to see if they had diagnosed or begun the repair. They didn’t me call back, but responded with all caps texts messages. In person they’re too busy to look up from their computer screens and make eye contact. No summary of the work done was given, other than “your truck is ready,” and the service advisor became impatient when i wanted to read the work order before i signed it. I won’t be back and recommend you take your vehicle elsewhere for service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to my attention. I apologize for the service issues you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.392.7383. I look forward to speaking with you. Dave Brock Service Director

I brought this to your attention in person, in your office, and gave you ample opportunity to address my concerns then. You handed me a business card and said what you needed to say to get me to walk out the door. Furthermore, you have my number! If your intent was more than saving face with your internet reputation, you would’ve picked up the phone and dialed! We’re good. I won’t be back for any reason and don’t need a call. But the canned response you send to all your negative feedback customers did make me feel special. Thank you for that.

Quick, Quality work

5.0
by Wes on Feb 17, 2022

Service Advisor Cody Ryker & Technician Andrew did an amazing job on my car. Would highly suggest to anyone needing service done on their mopar vehicle. Great communication, quick service, and quality work.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with a quick and enjoyable service experience! Thank you for your business and we look forward to your next visit!

South Pointe and the 2021 Dodge Charger Hellcat !!

5.0
by Doug Newton on Feb 02, 2022

I was pleased with the low pressure yet informative session of reviewing features and the test drive. All personnel were extremely friendly and helpful. I love the car! Doug Newton

Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Congratulations on your new car, Doug! Thanks for the review.

Great Service

5.0
by RG Askey on Jan 18, 2022

Great job getting my Jeep oil change! They communicated well throughout the service and got me back on the road. I have been using them for service and will certainly use them again.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

I’m ecstatic

5.0
by Brandon on Jan 01, 2022

It was great. Fast and easy with amazing help and good people a great and trustworthy facility. I will definitely come back time and time again

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

Top notch service, very accommodating

5.0
by Michael little on Dec 29, 2021

Drove a long way to get my car and they were fantastic! Went way above and beyond, they even helped me out with my rental car. Much appreciated. God Bless!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

Great Job

5.0
by Tmguns on Dec 28, 2021

We talked too Dave Brock and he took very good care of us dealing with are brakes. Thank you Mr. Brock. I will be back again. Thanks

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

Very friendly and fixed issue!

5.0
by Christy on Dec 22, 2021

First time visiting this dealership since leaving Chris Nikel (where I purchased my Pacifica in 2019). Service associate was very friendly and informative. He set an expectation of when I’d get my car back and that came through.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

USE BOB MOORE..NOT S POINTE

1.0
by Judge jimmy n coffman on Dec 02, 2021

Terrible customer relations Brought me in for an oil change then told me they had no oil Dropped my truck off at 1 pm tues..did not check until afternoon next day. Was told when I got my truck they had gotten some oil. But did not change mine I take very good care of my truck..listed at 73k..Aug 2017 I was warned by a friend to use Bob Moore not u Btw the phone service is terrible Why didn't u at least wash my truck ?..u had it for 29 hours U made no effort to find my extended warranty..I told u it was n the glove box

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for what you have experienced during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Brock David Service Director dbrock@BobHowardAuto.com

I would AVOID this place like the plague. I had the most...

1.0
by natashabarnett843 on Nov 30, 2021

I would AVOID this place like the plague. I had the most terrible experience from this service department. I brought my car in Friday November 12th. I was told that they did not have any loner cars available and that a rental would only be covered while my car was being serviced (not just sitting) understandable.. 5 days go by with no update. My husband called and was told my car was diagnosed but that the part needed was on a 3-6 MONTH back order… extremely frustrated how I am supposed to go that long with out a car. But again not entirely the service depts fault ( being frustrated and understanding is difficult) I at this point had reached out to Nate several times via the text he originally sent me, never once did he respond. I called up there to see if something anything could be done to get this part! Nate was not friendly or compassionate that I would be without a car but assured me I was on the top of the list when the part was available.. week 2 goes by.. I impatiently have to get my car back. So I decide to start calling dodge dealers in my surrounding area the second dealer I spoke to said “to save you the trouble of calling all these places my system (dodge) shows that this part is available in Arkansas” he kindly gave me the number and low and behold 4 hours away is the part needed for my car! The gentleman I spoke to was so helpful and ensured me he would get the part mailed out and sent to south point!! Why was this not done by south point!? They were so inconsiderate and didn’t do the most basic of tasks, a phone call to get me my car fixed in a timely matter. If I wouldn’t have thought to call other dodge dealers to find this part my car would have sat there for months when it didn’t need to. I highly suggest taking your car to a dealer who values customers service and customers time. I didn’t get my car until today November 30th. No rental or loner car was ever available even when my car was being worked on.. disappointing to say the least..

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Dave Brock Service Director dbrock@BobHowardAuto.com

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