South Pointe Chrysler Jeep Dodge Ram

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

100 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of South Pointe Chrysler Jeep Dodge Ram are from Cars.com and DealerRater.com

858 reviews

Service

4.0
by Ashley on Aug 01, 2022

Frank in the service department is the best, I recommend only dealing with frank he is very knowledgeable and by FAR the most professional and courteous, the younger service guy is rude(every time). There is always a wait even if you schedule but its worth it, and they always get done faster then they estimate for example the first time I left my car I was told 1-2wks it'd be ready. It was done in 3 days.

Quality of repair 5.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jay Moore General Manager 918.392.7369

Purchasing a new car

5.0
by Tony on Jul 29, 2022

The sales team was very professional and willing to take care of any questions and needs that we’re expressed. The process was seamless and streamlined. Very satisfied with the whole process!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Tony for your kind words! We are thrilled that s/he provided you with a great car buying experience. Congratulations on the new vehicle!

I scheduled an appointment online and showed up at the

1.0
by Dan on Jul 27, 2022

I scheduled an appointment online and showed up at the appointed time for an oil change. When I went inside to to check in, there were 6 service advisers or others in front of their computers and no one acknowledged my presence for several minutes. When someone finally did they advised me that the wait would be up to 2 hours for the oil change. This was despite the fact that I had booked an online appointment for a specific time and had the vehicle parked in their so-called express lane. I came home and then tried to call back to see about scheduling at a time that was more predictable and convenient. After several attempts the service department never answered the phone. Needless to say I will never do business with this dealership again. I simply went to one of the local oil change facilities in town and was in-and-out in 15 minutes without an appointment.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jay Moore General Manager 918.392.7369

Jeep Wave second oil change, everything is is good

5.0
by Brock on Jul 16, 2022

Service department provided a no hassle quick response on performing the maintenance on the Jeep that I purchase from them. Thank you South Pointe Service Department.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

That's point is the place to go when you need help

5.0
by Twiki33 on Jul 13, 2022

Southpoint is always been there for me as a dealership I would highly recommend them and And their service department has always been there to help me with any problems that I may have friendly And Knowledgeable

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!

Great service!!

4.0
by Gerald on Jul 12, 2022

Great service the advisor was great I have become a new customer for keeping my truck in tip top condition and smooth running condition! Thanks

Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you, Gerald! We thank you for your business and look forward to your next visit!

Great experience

5.0
by Theresa on Jul 08, 2022

I have been going to Southpointe since 2018. They take such good care of my car. They are efficient, communicative, and professional. Kudos especially to Frank.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Theresa! We are thrilled that our team continually provides you with the best experience! We thank you for your continued business!

Amazing experience

5.0
by Mrs. Young on Jun 30, 2022

It was such a great buying experience went to multiple dealerships before and south pointe had the best inventory in this crazy car market. Highly recommend this dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!

Baleigh customer service excellent

5.0
by Charlie on Jun 30, 2022

Baleigh does a great job of communicating and working with customers. She clearly communicated how long it would take and offered a shuttle. overall a very pleasant experience.

Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Charlie for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

shady serve department

1.0
by Ronnie Hicks on Jun 09, 2022

So i believe in the Dodge brand. i love their trucks. after buying my truck, the check engine light came on 4 months later. they got it in quick. it took 3 weeks to get it back. they (in there words) pretty much rebuilt the engine. i pick it on the way home the light comes back on, the same code. only to find out, the work they did had not fixed my problem. it took another 3 weeks before i heard from . then i take it in, to be told they don't know what is wrong, that have to consult the manufacture Co. the following day i took it to Chris Nickel, where that diagnosed and repaired it in the same day. O2 sensors. all the while still waiting on southpoint to contact me. mean while i get a text from southpoint offering me a free oil change as well as a free tank of gas for a perfect review..dont not bring your vehicle here for service of any kind. all in all this went on for about 8 weeks..

Buying process 4.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kellen Dickens General Manager kdickens@bobhowardauto.com

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