South Houston Nissan

3.4

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

89 cars available See all Cars

Dealership reviews

3.4
Rating and reviews of South Houston Nissan are from Cars.com and DealerRater.com

259 reviews

Worst Service Department

1.2
by Spaceguy85 on Sep 20, 2019

We purchased our 2017 Nissan Rogue Sport SL in Feb. 2017 from McDavid Nissan (South Houston Nissan Now). Overall, we have always been treated with respect, and the service center was always helpful. Fast forward to Sept, 2019. My wife had an accident (Someone hit her from the rear). Body shop repaired the problem, and then the car was sent over to service to get some other issues taken care of. The car was there for 3 days, and NOTHING was done. My wife spoke with David Alcanar, and mentioned we would come in and get the car on Friday. He told her "you need to bring the rent car back immediately, or we will file charges against you for theft. It is OUR vehicle." That was a funny statement, as it was rented at Enterprise, not the dealership. Anyway, we needed the car for the weekend, so I picked it up, with a promise to return it on Monday, for any issue with the radio still having power after you open the car door, which it did not do until 2 weeks before we brought it in. We brought it back on Monday, and spoke with David Alcantar, the service advisor. He spoke with his manager, who authorized a rental again from Enterprise. On Wed. afternoon, David called me, and told me again, that the car was working as designed, and that they had verified that it works the same as another 2017 Nissan Rogue. I tried to explain to him that this problem has only happened for the last 2 weeks, and, that I have verified how it is supposed to work correctly on 2 other 2017 Nissan Rogue Sports here in the office, as well as my 2017 Nissan Titan. His voice suddenly got louder, almost to the point of yelling, telling me that it is the way these work, and, then, TOLD me that I needed to bring "HIS" rent car back. Again, the second rent car came from Enterprise, not the dealer. So, I am working to open a case with Consumer affairs on the issue, and intend to let the service manager know about how I was treated. You should NEVER treat customers as second class citizens, and remember, we do buy cars, and if we have a bad experience, our business can and will go elsewhere. Please do not use South Houston Nissan. It is not nearly as good as the old McDavid Nissan was. Probably the last time I will return to this dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're disappointed to read this and see that you've been dissatisfied with your experience here. I'm here to help, so should you like to discuss any of the issues that you've outlined in this review, please feel free to contact me. Regards, David Morrissey Owner Loyalty Manager experience@southhoustonnissan.com

Our visit

1.4
by tiffdeck30 on Sep 02, 2019

We went on Friday because we were told by Desriee That we could definitely be helped even though we were up front about our credit score and situation. We told her we were going to wait until February when we had money she swore up-and-down that something can be done so we went and our time Got wasted. I was told that I would get a call when there was an update that did not happen then I was told we would need a CO signer I made it clear up front that we were not going to do that they said it could be done without a CO signer. One thing I do not like is empty promises and wasted time. And the kicker I still haven't received a call from them about the update on the deal. They need to admit they couldn't do it I'm not waiting anymore it doesn't take a bank that long to say yes or no we just know not to come here when we're ready. Buy the way I'm gonna get that 2020 Nissan versa sv, In February . I really really want that car. I'm gonna drop alot of money to get that car not I wont do it here.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're disappointed your time was wasted, as we know how valuable it is. I'd like to speak to you about this further, as both your opinion and business are extremely important to us. Please contact me when you have a moment. I hope to hear from you. Regards, David Morrissey Owner Loyalty Manager experience@southhoustonnissan.com

update: since this last review, I purchased a sentra from another dealership in 2021. fast forwarding to 2022, I just recently traded my sentra for a 2022 Altima and they got my husband into a 2022 sentra. Lesson ,be careful how you treat people. South Houston could have had this business but because they treated me and my family so horrible, they missed out. South Houston Nissan still calls me to this day to see if I need a car but I always say no because of my last couple of experiences. I meant what I said when I stated that I will never do business with this dealership again.

Recommend

5.0
by JudyP on Aug 23, 2019

My husband and I appreciated the very quick turnaround for my scheduled appointment for oil change and tire rotation, good service, pleasant waiting area, and good customer service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Judy, We're so pleased to read your encouraging review! Learning of our customers’ satisfying experiences puts a smile on our face and we truly hope that you will visit us again in the future! Regards, David Morrissey Owner Loyalty Manager experience@southhoustonnissan.com

Bad service departmrnt

1.0
by Love MIT 123 on Aug 21, 2019

Taken car in car was making noise David alcantar never call to give update on car very rude un concern no customer service skills technicians don't know what the xxxx they t doing lazy spoke to brad zalenski full of lies all they r concern with is draining the warranty company David lied about warranty company not wanting to put a more expensive part they put the regular manufactor parts on I wouldn't trust them they r nothing but liers do ng take ur car to South Houston Nissian for service

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Customer service and communication are vital, which is why we're disappointed to read this. Your feedback is greatly appreciated as it helps us improve as a Service Department. I'd like to learn more about what transpired at your recent visit. Please contact me when you have a moment. I hope to hear from you. Regards, David Morrissey Owner Loyalty Manager experience@southhoustonnissan.com

Highly Recommend!

5.0
by RoGo82 on Aug 06, 2019

I really liked the way the treated me they handled us (my husband and I) professionally, knowledgeable. No pressure, and listened to my needs and wants. I have purchase many cars in the past and this one was a different car buying experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your awesome experience! We work incredibly hard to provide our customers with an amazing car-buying experience, and hearing feedback like yours is why we do it! Please let us know if there is anything else we can do for you, we're more than happy to help. Regards, David Morrissey Owner Loyalty Manager experience@southhoustonnissan.com

Got in Got out.

5.0
by CorbinB on Jul 10, 2019

Super fast service. Was able to sell my 2017 vehicle and pick up a 2019 vehicle without being upside down. Got a great deal and a big discount.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Corbin, We're very happy to see that our team got you in and out in no time. We are even more glad that your visit was such a positive one and we hope it's something we'll be able to repeat over and over again! We'd like to congratulate you on your new vehicle and should you ever have any questions, please don't hesitate to ask! Regards, David Morrissey Owner Loyalty Manager experience@southhoustonnissan.com

Horrible Experience; Horrible Dealership; Avoid at All Costs

1.0
by Unhappy Pathfinder Owner on Jun 07, 2019

Purchase a used 2018 Pathfinder in October. Online ad stated vehicle had tow package. Arrived at dealership to find no tow package. Sales Mgr refused to negotiate on price, but offers to install same. On day of pick up was told it would take ~2 hrs to install (ready around 11:00). Hitch was not installed until 7:00 pm. Have had ongoing electrical issues with vehicle since purchase (heated steering wheel did not work, tow mode did not work), window tinting applied at David McDavid has huge wrinkle on driver side window). Central Houston Nissan said David McDavid should correct the wrinkled window tinting. David McDavid refused. The Servuce Mgr at Central Houston called David McDavid to try and help. Even he could not persuade this shoddy Dealer to make good on their work. Last week I took my SUV to Mater Hitch in Bellaire to have new wiring harness installed on my horse trailer to match plug on car + wireless brakes added. Spent 4 hours today at Master Hitch when I should have been able to drive off immediately because David McDavid installation of th hitch was WRONG and the computer had never been re-programmed to let the car "know" the tow pkg had been installed. Called the local Nissan Dealer--Central Houston Nissan to see if they could help. Was told I would have to take car back to David McDavid since they had done the installation. Called David McDavid and the Service Dept told me they could not help me until I spoke to a Sakes Rep as they could not access the information about the hitch in stallion from their computer system. REALLY??? Placed me on hold. 10 minutes of continuous hold later I hung up. Short story-DO NOT use this dealership. Their work is subpar and an embarrassment to the car industry. The service is shoddy, incomplete, and they do NOT stand behind their work. Do yourself a favor and spend your hard earned money elsewhere.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

HORRIBLE SERVICE DEPARTMENT

1.0
by Kgm on May 07, 2019

Took my 2018 Altima in because the car stopped communicating with my smart keys, both of them would not start my car. It left me stranded last week but after unhooking the battery I was able to get the car to start. Thought it might have just been a glitch but over the last week has done it 4 more times. I take it in and speak to a lady in service dept at Mcdavid Nissan and after explaining what happened she asked one of the other service advisors if it was covered under Nissans 3 year 36k warranty. He says NO, I will have to pay 200 dollars for them to reprogram my car to communicate with its Smart Keys. They did not say let us talk to Nissan or let us look at it and see what might be wrong. I think a car that leaves you stranded because something is wrong with the computer and it is still under warranty should be handled a little differently .

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Professionalisms

5.0
by Elena 123456 on Apr 24, 2019

Everything was great. Service was fast, price was better then I expected and negotiation was pretty minimum. I told them what price I wanted and they give it to me. Service was overall EXCELLENT

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Pathic

1.5
by charlie123 on Feb 09, 2019

very pathetic dealership. I told Ramon on Sunday night, Monday and Tuesday that I wanted to buy the Rogue for the listed price of $22995. I talked to your finance manager on Tuesday and she said I could hold the car with a deposit. Ramon said I couldn't and then the service department changes the oil and the manager makes the Rogue a "Certified" vehicle and raises the price by $2000! What a shame!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello John, I am disappointed to see your reviews as we aim to provide an honest and hassle-free car buying experience. I am sorry that we could not meet your sales expectations but your interest in us is truly appreciated. Certified vehicles come with great advantages, however if you are no longer interested, can I help you find another vehicle? We would still like to see how we can make you apart of the McDavid family so I can be reach at 832-648-7715 if you have a moment to chat. Thank you. Marcus Wagnoner, GM

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