Hours of Operation
Cars on the lot
WON'T REFUND YOU
Might be the worst car buying experience that I've had. They started off ok - I bought a 2018 Acura TLX from Shift, car came with minor blemishes on the rear bumper, but otherwise was clean and the rep was friendly. Not the fastest process but was assured that it was "risk free" as I'd get a full refund if I changed my mind within 7 days / 200 miles. Tried the car for a few days, but ultimately decided downsizing to a sedan just wasn't for me. Shouldn't be a problem because I'm under the guarantee right? Scheduled a return, and we're all good right? WRONG. DEAD WRONG. First, what Shift doesn't really tell you is that they do not refund you "a shipping fee" (in this case over $800+) from the price. Not really a "full refund". I had mine shipped from SF...I can only imagine how much I'd lose if I shipped it from somewhere like Florida. Shift get's to snag a few $$$-$$$$ regardless. Second, despite saying I'd get a refund within 24-48 hours, it has now been a week+ and they've held onto ~$30K. I guess their former customers are supposed to provide this "startup" interest free financing for their growth. No update on where my money is. Finally called customer support and apparently their "accounting department" conveniently needed "an extra piece of information" which is why they haven't started my refund yet. Still out $30K. I'm now told they need an additional 24-48 hours to process and then an additional 5-7 business days for the money to be back in my account. I'm basically providing interest free loans at this point. DO NOT TRUST.
Process was easy, but product was disappointing
The buying process was simple, professional, and easy. The vehicle has ended up having multiple issues which have amounted to about $900 in repairs. These where the types of issues which should have been discovered by a basic inspection and review of the vehicle by the dealership prior to sale. I wanted like Shift and was routing for a great experience because they do make things very easy, but I'm left feeling disappointed instead. I can't say I trust the quality of their vehicles based on my experience.
Too easy to believe
Just bought a 2017 BMW X1 from SHIFT. They delivered it to my home in Tacoma for a 25 minute test drive, 3 hours after I scheduled the appointment. They called when they left their dealership and called again when a few minutes from our home. We bought it on the spot. Immaculate condition car for a ridiculously reasonable, no hassle price. One of the Key Fobs had a dead battery, so they quickly offered a generous discount for our troubles. The buying process wasn't flawless, took maybe 45 minutes because the polite, professional young man who drove the vehicle to our home mis-entered the VIN number for our temporary plate. They didn't have a clean process to correct his error. But overall, we are giddy from a positive experience, an excellent deal and a beautiful car.
Excellent Customer Care
They brought cars to my home in order for me to test drive. The reps were knowledgeable and didn't seem to be faking there way to a sale. They were patient and understanding of what I really wanted and made a notable effort to find vehicles that would work for me.
BEST car buying experience EVER
Purchased a used bmw from shift and the experience was amazing. Best car buying experience I have ever had. All done quickly, no pressure. Delivered on all promises. Never felt like the company was cutting corners. Quoted my trade in in other 3 websites and shifts offer was the highest. Concierge was on time and was super helpful. This is the future way to buy used cars.