Shift Los Angeles

4.0

Hours of Operation

Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:30pm
Thursday
7:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–8:00pm
Sunday
8:00am–8:00pm

Cars on the lot

724 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Shift Los Angeles are from Cars.com and DealerRater.com

84 reviews

Easy and no hassle

5.0
by Roxy Soeung on Dec 21, 2021

I’ve purchased two cars already with shift and it always is a quick and easy process, just download the app check out the cars you’re interested in. Then set a time and date to test drive your new car and no need to purchase same day if you’re not happy with it. Shift employees are patients and nice help with any questions to get you in the right car

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

WORSE DEALERSHIP EVER

1.0
by Alondra on Dec 02, 2021

Worse dealership ever. It has taken SHIFT over 4 months to process my documents. My temporary plates have long expired, I am now driving a rental vehicle (SHIFT paid for) but I am paying for a vehicle I can not drive. They keep trying to get in contact with "Docs team in LA Hub" they keep reaching out and they do not respond. This is so ridiculous, next time I will purchase from a real dealer. Please stay away from SHIFT.

Customer service 1.0 Buying process 2.0 Quality of repair 2.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Avoid!

1.0
by MTao on Nov 19, 2021

Avoid purchasing a car from Shift and it’s dealerships! I have to say I enjoyed the process of purchasing and test drive. But that’s about it. After about a week of driving my new car, I noticed condensation inside which I thought was the colder weather. Then one hot day I came to find my carpet SOAKED inside and the car smelling like wet dog. I brought it into the dealership thinking it was a faulty weather strip or something but NOPE! They pulled back the carpet and main console revealing a chewed through HVAC hose and mold all under the carpet from months of issues. Now as I walked though my brain, I realized a couple connections - when I first brought the car home and went to hook it up to electric charger that was provided DAY 1 out of the trunk, I noticed a handful of what looked like chew marks on it, so I emailed Shift asking for a replacement due to damage, because at the time I chalked it up to wear and tear. Secondly, when I test drove the car, the mats were no where in sight. It wasn’t until I purchased them that they magically appeared in the car. I think this was due to the fact they knew the floor had issues and they didn’t want to leave them in the car when they could get moldy. The last sign I wished I had put together was when I took the plastic covering off the carpet and noticed extreme moisture on it that had built up between the plastic sheeting and carpet. Again I chalked this up to freshly shampooed carpet in a new car, not a glaring issue. The icing on the cake was when I connected customer service online and they had the worst attitude I could have ever imagined. These people just want your business then claim no responsibility to what they sell and they don’t stand by any of the BS they say on their website or in store. AVOID AT ALL COSTS.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Super simple, fast, and hassle free.

5.0
by Father of a high school baseball player on Nov 18, 2021

It was a very good experience, the associate “Fed”arrived and off we went on the test drive. He was very knowledgeable and easygoing, no pressure or haggling. Finished all the paper work at home.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Transmission broke - 30 day warranty = worthless!

1.0
by Jonathan Stroud on Nov 06, 2021

I purchased a 2015 M/B GLK with 66,000 miles and within 14 days and 317 miles the transmission went out. Their 30 day warranty is worthless as well as their customer service. They are denying any warranty and telling me to pound sand. I’ve been without the vehicle I purchased from them for 14 days and counting.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

The 2011 FX50 Black with wheat interior was advertised...

1.0
by harvey on Oct 26, 2021

The 2011 FX50 Black with wheat interior was advertised back when you said. Then it was taken off the sales list as we were discussing test driving for repairs. I have heard nothing from the sales people until now when you ask me to rate them. I'm sorry I don't have much to say.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Buyer Beware! 5 Months to register!

1.0
by Orion Brown on Oct 20, 2021

BUYER BEWARE!! 5 months to get my car registered?? I purchased a car I like at a fair price. But Shifts ability to process registration is totally unacceptable. It took Shift 3 months to internally process my documents!! 3 months! They are finally sending those documents off to the DMV. A DMV which is going to take an additional 2 months to process my registration. My temporary plates have long expired and I've had to drive a rental car for 1 month and now possibly for an additional 2 more months. (which shift did pay for - hence the 1 star). How is this company even still in business? I feel bad for their staff who work for such a broken business model.

Customer service 1.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Super fast and super easy…the loan got a little expensive...

5.0
by elliottlewgriffin on Oct 07, 2021

Super fast and super easy…the loan got a little expensive with the loan company but the car company was great

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Good deal and transparent

5.0
by Bill on Sep 28, 2021

Good deal. They post their total prices online and I only buy used. I will buy from them again. They will drive the cars to you and let drive them. At home ! No dealership if you don’t like that. Good prices for most cars.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

The dealership was okay. The man who brought the car,...

3.0
by fletchertyven on Sep 27, 2021

The dealership was okay. The man who brought the car, Alex Gonzalez made the experience awesome. I was sent an email to put a 72 hour hold on the would be $95. When I was charged, $200 was taken out and I want a refund. The company has lost my trust and business.

Customer service 5.0 Overall experience 3.0 Does not recommend this dealer.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.