Shift Bay Area

3.4

Hours of Operation

Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–8:00pm
Sunday
8:00am–8:00pm

Cars on the lot

425 cars available See all Cars

Dealership reviews

3.4
Rating and reviews of Shift Bay Area are from Cars.com and DealerRater.com

149 reviews

Great

3.0
by Triston on Nov 20, 2021

Car is great, concierge was very nice. Finance guy was awful didn’t understand the word no and I almost didn’t purchase due to how rude he was. Is the shift sticker on the rear bumper really necessary 🤬

Customer service 3.0 Buying process 3.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

Buying and selling a car

3.0
by Jonathan on Nov 17, 2021

Selling a car is a nightmare, they will deduct hundreds and hundreds on small dings. When buying a car, they won't even give you discounts for the same dings.

Customer service 2.0 Buying process 2.0 Quality of repair 2.0 Overall facilities 2.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

Easy and convenient

5.0
by Roxy Soeung on Nov 16, 2021

Shift was one of the first companies to make it easy to purchase a car through your phone, the purchasing process is so easy just scrolling through your phone choosing which car you want to test drive, no pressure on purchasing same day. You have the choice of multiple affordable cars, I have purchased already two cars and couldn’t be happier. Thank you shift

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Awesome!

5.0
by cynthiadondiego on Nov 12, 2021

I loved the whole experience, so easy and convenient. We had the best representative come out and bring us our car. Thank you Shift! You guys are awesome.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Go Shift!

4.0
by Ernesto on Nov 05, 2021

I just bought a Honda Civic from shift and I am completely satisfied with the car and the customer service I received! Will recommend them to my family and friends!

Customer service 4.0 Buying process 3.0 Quality of repair 5.0 Overall facilities 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

If you are trying to pay $1200 on top of the asking...

1.0
by Ernesto on Oct 31, 2021

If you are trying to pay $1200 on top of the asking price, this is your place. If you are looking for poor quality service this is your place. If you are looking for someone who lies and tell you the car is under manufacturer warranty, this is your place. Come here if you are trying to be dealt as an idiot by some rookie sales manager. The tires were below safety thread in accordance to CA law. The brakes were due in 3200 and the car was all rusted at the bottom as they claimed the $1200 on top of the prices was to recondition the vehicle. What recondition took place on the X5 I looked at?

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Bald tires and scratches throughout

2.0
by Arash on Oct 30, 2021

On the positive side the concierge that arrived was very pleasant and happy to assist, but lacked the authority to make any decisions without calling her manager. The car arrived in poor shape. The front tires on the vehicle were bald and the rear tires were on the edge at best. I was surprised after reading they do a 150 point inspection which sounds like slick marketing. Also lots of scratches and dent throughout vehicle.

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Easy easy easy

5.0
by Leonetty on Oct 30, 2021

This was the best way for me to buy a car.. no hassle going car lot hopping.. they showed up when promised with my choice for a test drive... loved the car, which was in beautiful shape... from there on everything was done right there at my home..easy easy easy ... within 1½hrs the car was all mine..I highly recommend

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Deals

5.0
by BillMan on Oct 28, 2021

Good deals and no high stress. Was a hassle free experience brought straight to me. I would buy again from them in the future. Good prices.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Hassle free convenience

5.0
by Big Jon Bird on Oct 28, 2021

Shift was very easy to deal with! They will be my first choice when looking to purchase another vehicle. I recommend using their financing partners just because it makes it a little easier when purchasing. I did use my own financing though and it involved only a little extra work on my part. I just had to make some phone calls to my bank and get a cashiers check from the loan sent to myself made out to Shift. Great experience dealing with them! I purchased a 2020 Rav 4 in September 2021 during the height of when it was horrible trying to find and buy a used car. Shift had exactly what we wanted with not much mark up.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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