Sherman Dodge Chrysler Jeep RAM

4.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Reggie Steele headshot

Reggie Steele

Sales Manager (126 Reviews)
Jason Ryan headshot

Jason Ryan

General Sales Manager (98 Reviews)
FAWAZ MAHAMID headshot

FAWAZ MAHAMID

SALES CONSULTANT (73 Reviews)

Cars on the lot

306 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Sherman Dodge Chrysler Jeep RAM are from Cars.com and DealerRater.com

1959 reviews

Darius’s Witek is very knowledgeable and a good

5.0
by Warda on Sep 18, 2022

Darius’s Witek is very knowledgeable and a good communicator ~ Made me drive a Mercedes. YAY ~Thank you~

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I’d love to share the most terrible experience we had at

1.0
by Lulu on Sep 16, 2022

I’d love to share the most terrible experience we had at Sherman Dodge today. I will not name the sales person as he was not the reason for the terrible experience. It was the management behind him. When we arrived to see the SRT our sales person took the keys to the trade in that was paid off mind you. Showed us the vehicle in the showroom then I asked to be introduced to manager who was Reggie because we requested once the dealership ran the credit we discuss what banks would be our best option because we did not want the credit to take a big hit. After I met Reggie and started to explain our request he proceeded to cut me off and give me the exact plan of action I was going to ask him for. Great! Right? Nope! We sit and wait.. the sales person comes back to ask for a co signer and could not provide a exact reason why. Which already told me they ran the deal with banks because they realized their profit on this vehicle may have not been as high as they wanted. Before he came back asking for a co-signer he actually stepped away because I asked what our out the door number would be with trade in and money down, which we never got the out the door by the way. The sales person goes back to the sales tower to get an exactly reason why they want a cosigner. Then a different manager comes me and tells me “still waiting to hear back from the banks but..” then goes to explain reasons why a co signer could help. When I asked what banks they were waiting on he said you know like Chase, Bank of America.. I asked what information he needed from the banks.. he said an approval. So I explain that we were lied to because that implies Reggie ran the credit with banks and at this point we had already received 5 notifications that the credit was hit. This manager proceeds to stutter as I caught them in their lie then says he’ll have to confirm what Reggie actually did. We’ll neither manager came to speak with us after that because they knew they couldn’t lie anymore. Didn’t even have the decency to say bye as we walked out or a simple I’m sorry it was heads down at this key board when I looked their way. So many people told me Sherman will screw you over, I tried to give them the benefit of the doubt. And everyone who said this dealership is not for the customer was correct. This place is a xxxx joke and simply a waste of anyones time. Let me tell you I would of rather waste my own time being my own cashier at Walmart. We left and are still getting notifications about banks pulling our credit.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

If you want to take your car back Three times for the

1.0
by jeepowner on Aug 25, 2022

If you want to take your car back Three times for the same problem then I highly recommend them, other wise do not use Sherman Dodge!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Frustrated Mother of 2

1.0
by Megan on Aug 24, 2022

I got my car “fixed” July 16 one week before my due date for a throttle body and check engine light. The first salesman I worked with was very nice but the communication wasn’t the best but nonetheless he was nice. I got my car back the next week and proceeded to drive home, just for the same check engine light and throttle body light to come on two weeks later and me with a newborn. The lady who answers the phone is very rude and told me when I asked for a manager that I would have to schedule an appointment to talk to him, and it didn’t work like that there for me to discuss my car. I spoke with the manager Chris and he made me an appointment for the next day where they supposedly re programmed my car to read the throttle body. 5 days later the check engine and throttle body light is back on and I scheduled another appointment for August 17. Fast forward August 16 I let them know the light wasn’t showing anymore and the guy on the phone told me not to come in anymore that maybe the car was finally reading the reprogram. Today August 24 both lights are back on and the customer service and lack of concern from this dealership is really disheartening. I requested to speak with a manager and they told me nobody was able to come to the phone, and I still haven’t received a call back. I have warranty on the throttle body and just want my car fixed. I have a 3 week old newborn home and a daughter who’s in kindergarten and I need a reliable car. I am very disappointed and frustrated!!!

Customer service 1.0 Quality of repair 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Refused to fix their mistake in any way.

1.0
by nickvet419 on Aug 03, 2022

Refused to fix their mistake in any way. I ordered a 2022 jeep rubicon limited edition gobi though Sherman Dodge. Patrick was the original salesman who I made out my order with. We copied over the build that I had saved to my phone. Seemed fairly easy. I paid the $1000 nonrefundable order deposit and got a printout of my order. I was out of town when the order came in so I was unable to just visit the dealership and had to communicate through calls and text. I was passed along to Armando when the jeep was being shipped to the dealership. That was when I found out that around $3000 in extra options and the WRONG interior color was added to the order. 2022s were no longer able to be ordered so the only options would be to fix the interior, offer a discount on it, or offer a deal on a 2023 in a different color. None of which were actually offered. I received calls from Jay, telling me the team was thinking about me and they were looking for a solution, and then from Reggie, telling me it was impossible to order and swap out the interior. When I asked Jeep to help get them the parts, they were told Sherman Dodge had no customer with my name and were unable to help. Armando continuously reassured me that he was looking into other deals/discounts that could be made with the 2022 or a new order on a 2023 but could never give me any options. I then found out after a few days of them receiving the jeep, that they listed it for sale, at the same time telling me they were looking for solutions. It took them one week after receiving my jeep, offering only options to pay full price the way they ordered it, and then giving back my nonrefundable deposit. Their bottom line is clearly more important than any customer or any mistake they make.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Refused to fix mistakes on new jeep order

1.0
by Nickvet419 on Aug 01, 2022

Refused to fix their mistake in any way. I ordered a 2022 jeep rubicon limited edition gobi though Sherman Dodge. Patrick was the original salesman who I made out my order with. We copied over the build that I had saved to my phone. Seemed fairly easy. I paid the $1000 nonrefundable order deposit and got a printout of my order. I was out of town when the order came in so I was unable to just visit the dealership and had to communicate through calls and text. I was passed along to Armando when the jeep was being shipped to the dealership. That was when I found out that around $3000 in extra options and the WRONG interior color was added to the order. 2022s were no longer able to be ordered so the only options would be to fix the interior, offer a discount on it, or offer a deal on a 2023 in a different color. None of which were actually offered. I received calls from Jay, telling me the team was thinking about me and they were looking for a solution, and then from Reggie, telling me it was impossible to order and swap out the interior. When I asked Jeep to help get them the parts, they were told Sherman Dodge had no customer with my name and were unable to help. Armando continuously reassured me that he was looking into other deals/discounts that could be made with the 2022 or a new order on a 2023 but could never give me any options. I then found out after a few days of them receiving the jeep, that they listed it for sale, at the same time telling me they were looking for solutions. It took them one week after receiving my jeep, offering only options to pay full price the way they ordered it, and then giving back my nonrefundable deposit. Their bottom line is clearly more important than any customer or any mistake they make.

Customer service 1.0 Buying process 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

SAM GARNER

5.0
by MARIA on Jul 30, 2022

Sam Garner was outstanding not pushy guided us throught the new car process seamlessly. Love our new car if you need a car go to Sam

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Workers cracked my screen to my rear TV, never was fixed.

1.0
by Erod1976] on Jul 03, 2022

Workers cracked my screen to my rear TV, never was fixed. Called them for 6 weeks straight & always gave me the runaround. All they care about is the sale at the moment & not about the customer. Was planning on purchasing another vehicle, DEFINITELY NOT FROM HERE!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I was amazed by the service given to me before even

5.0
by Nanno on Jul 02, 2022

I was amazed by the service given to me before even arriving to Sherman Dodge. Sam Garner prepared everything prior to me coming and I didn't stay all day at the dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Best car buying experience ever!

5.0
by Patrick Crall on Jun 16, 2022

A truly exceeded my expectations experience. I have never had a better car buying experience. Sherman CDJR had a huge inventory and what I was looking for. Reggie Steele made the financing an unbelievable offer, based on my credit of course. Armando treated me like a member of his family during the entire process. As I left the dealership in my new truck I left speechless and truly amazed at how awesome my experience was.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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