Serra Buick GMC Cadillac

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–6:00pm
Saturday
10:00am–3:00pm
Sunday
Closed

Cars on the lot

224 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Serra Buick GMC Cadillac are from Cars.com and DealerRater.com

511 reviews

Serra dealership, Washington twp. Mi

5.0
by FrancisMI.car lover on Jun 26, 2016

We couldn't ask for better service from everyone we talked with!!! Especially our salesman, Bill Serra. Everyone is so friendly and welcoming, we can't imagine going to any other dealership! Thank you, again

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Fast and easy

5.0
by RonT on Jun 08, 2016

I was greeted at the garage promptly. All the work was performed on time and was ready for pickup when I returned.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

no response

1.0
by Don on May 04, 2016

asked if car was still available, got auto response stating someone would contact me. No one never has contacted me.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Outstanding in every way!

5.0
by KMA on Apr 30, 2016

We have dealt with at least two dozen car dealerships over the years and Serra has been the best in all facets of the car-buying/leasing and service experience.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Unprofessional and bad client service.

1.3
by Elizabeth on Apr 30, 2016

They called to say that a car I was looking for was available so I went over there and when I arrived that said that it was already sold. The salesperson was bussy with something elese and they didn't even told us to have a seat or something similar, thaty made us wait outside her office so we were waiting in the showroom. Very unprofessional and the worst client service that I have had. I'll take my money somewhere else. (Paying cash by the way)

Customer service 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Great service!!

5.0
by G Serra on Apr 22, 2016

Very kind and professional staff!! Readily available go assist in any possible way!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Outstanding Dealership, Helpful Polite Staff

5.0
by bedafiglia on Mar 22, 2016

Serra, you rock! My salesman and others were so polite and helpful. Jeff Prall knocked himself out to get me the best lease and make sure I was comfortable and happy. I have leased and purchased a lot of vehicles in my life, and I have never been treated so well as I have at Serra. This was my second lease from Serra, and I will definitely return for a third.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Fastest Lease I Ever Did.

5.0
by Diane on Mar 14, 2016

I was at the dealership for a service issue. I needed to speak to sales because my lease was coming due May 1st. I just was looking for information on how the procedure for turn in worked with Kia. Before I knew it, I was getting a new lease the same day. Courtney was so helpful and Fern handled all the paperwork immediately.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great experience at a car dealership!

5.0
by Carrie on Mar 02, 2016

Chris D was great to work with! I didn't expect to buy a car that night but I felt comfortable enough to go ahead and do it. I would definitely recommend Chris and Serra to anyone. I even have to compliment whoever set up my new car's seat and mirrors for when I picked it up. It was already set and I didn't have to mess with the seat or mirrors before I drove it off the lot. I thought that was a thoughtful touch!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service

5.0
by Ashley on Jan 24, 2016

This is the second car we bought in less than a year and once again Mike Daoud went above and beyond in order to meet our needs.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.