Serra Buick GMC Cadillac
Hours of Operation
Cars on the lot
Completely satisfied customer with Serra Cadillac
This morning visited Serra Cadillac again for Dexos oil change. For many years have had my vehicles serviced at Serra. The workmanship is impeccable and the employees are polite and well trained. The dealership is bright with lighting and clean as hospital including rest rooms. The show room is well displayed with beautiful shiny GM cars/trucks, and sales people are super pleasant. My car is always returned very clean. No grease/dirt and scuff marks on any of the interior trim like from other service centers. I'm GM Salaried Employee (Retired) with 38.8 years of experience. I'm impressed with Serra.
I had my wife's car to have it's recommended oil change done. Do to vehicle has two Free oil changes per the certified pre owned certification. Per having oil change by them the service advisor representative recommend me that three of the tire's were needed to be replaced. Do to there mechanic recommend they're are bad saying there at the ware bar. So I said how can that be possible if the car is certified that they should be fine. Per your certificate of certification at the time tire's were not needed. Only around 4,700 miles were driven to having purchased the vehicle. So if this is so recommend tire's should have been replaced do to not meeting spec's per the certified pre owned certification. So this is a major issue with this dealership service department. If my wife would have purchased tire's that they have recommended to her. I her husband would have been very upset over this personally over this service department recommend tire's that were not necessarily needed after all management over viewed. So watch on what you think on what is recomened. Do to you might not need at all. 12/20/2016
Only docked one star for buying process because there was absolutely no flexibility on price on my particular purchase. But as they say, you get what you pay for, and based on my overall experience, I would happily recommend Serra to another customer.
THE BEST DEALERSHIP IN MICHIGAN!!!!!!!!!!!!
The service was excellent! Michael Fillinger was very helpful. He is friendly and knowledgeable about the car. I definitely will recommend to my friends and Family and Co Worker. I work at GM so Yes I have put the card in our break room for any one to buy there car from Serra Buick-GMC-CADILLAC . I'm very happy with my SRX car . In fact I wouldn't buy any other cars accept from Serra. I know this was a use car but I love it. Thank you for giving a chance to own another SRX. Your happy customer,
Kola made our experience pleasant.
The lease process went very well and we are pleased with our final decision. Thank you Kola for taking the time to to many options with us.
friendly and helpful excellent service
everyone was very friendly! and my mom appreciated the cookies we got when we paid! it is obvious why the place is always so busy!
Serra GMC Washington Twp MI
Courtney was very friendly and the deal was fair; Outstanding.
new car purchase
very friendly no pressured sales . it was a pleasure dealing with Courtney and Scott Clark.
Serra dealership, Washington twp. Mi
We couldn't ask for better service from everyone we talked with!!! Especially our salesman, Bill Serra. Everyone is so friendly and welcoming, we can't imagine going to any other dealership! Thank you, again
Fast and easy
I was greeted at the garage promptly. All the work was performed on time and was ready for pickup when I returned.