Serra Buick GMC Cadillac

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–6:00pm
Saturday
10:00am–3:00pm
Sunday
Closed

Cars on the lot

208 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Serra Buick GMC Cadillac are from Cars.com and DealerRater.com

509 reviews

Completely satisfied customer with Serra Cadillac

5.0
by WT (Tom) McMahon on Dec 31, 2016

This morning visited Serra Cadillac again for Dexos oil change. For many years have had my vehicles serviced at Serra. The workmanship is impeccable and the employees are polite and well trained. The dealership is bright with lighting and clean as hospital including rest rooms. The show room is well displayed with beautiful shiny GM cars/trucks, and sales people are super pleasant. My car is always returned very clean. No grease/dirt and scuff marks on any of the interior trim like from other service centers. I'm GM Salaried Employee (Retired) with 38.8 years of experience. I'm impressed with Serra.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Tire's

1.0
by Eric on Dec 20, 2016

I had my wife's car to have it's recommended oil change done. Do to vehicle has two Free oil changes per the certified pre owned certification. Per having oil change by them the service advisor representative recommend me that three of the tire's were needed to be replaced. Do to there mechanic recommend they're are bad saying there at the ware bar. So I said how can that be possible if the car is certified that they should be fine. Per your certificate of certification at the time tire's were not needed. Only around 4,700 miles were driven to having purchased the vehicle. So if this is so recommend tire's should have been replaced do to not meeting spec's per the certified pre owned certification. So this is a major issue with this dealership service department. If my wife would have purchased tire's that they have recommended to her. I her husband would have been very upset over this personally over this service department recommend tire's that were not necessarily needed after all management over viewed. So watch on what you think on what is recomened. Do to you might not need at all. 12/20/2016

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

A-OK!

4.8
by tripfan on Nov 18, 2016

Only docked one star for buying process because there was absolutely no flexibility on price on my particular purchase. But as they say, you get what you pay for, and based on my overall experience, I would happily recommend Serra to another customer.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

THE BEST DEALERSHIP IN MICHIGAN!!!!!!!!!!!!

5.0
by Maxine Brown on Oct 31, 2016

The service was excellent! Michael Fillinger was very helpful. He is friendly and knowledgeable about the car. I definitely will recommend to my friends and Family and Co Worker. I work at GM so Yes I have put the card in our break room for any one to buy there car from Serra Buick-GMC-CADILLAC . I'm very happy with my SRX car . In fact I wouldn't buy any other cars accept from Serra. I know this was a use car but I love it. Thank you for giving a chance to own another SRX. Your happy customer,

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Kola made our experience pleasant.

5.0
by Joseph on Aug 27, 2016

The lease process went very well and we are pleased with our final decision. Thank you Kola for taking the time to to many options with us.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

friendly and helpful excellent service

5.0
by Jacqi Babinski on Aug 18, 2016

everyone was very friendly! and my mom appreciated the cookies we got when we paid! it is obvious why the place is always so busy!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Serra GMC Washington Twp MI

5.0
by apgtrainman on Aug 01, 2016

Courtney was very friendly and the deal was fair; Outstanding.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

new car purchase

4.7
by Al McCoul on Jul 16, 2016

very friendly no pressured sales . it was a pleasure dealing with Courtney and Scott Clark.

Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Serra dealership, Washington twp. Mi

5.0
by FrancisMI.car lover on Jun 26, 2016

We couldn't ask for better service from everyone we talked with!!! Especially our salesman, Bill Serra. Everyone is so friendly and welcoming, we can't imagine going to any other dealership! Thank you, again

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Fast and easy

5.0
by RonT on Jun 08, 2016

I was greeted at the garage promptly. All the work was performed on time and was ready for pickup when I returned.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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