Serra Buick GMC Cadillac

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–6:00pm
Saturday
10:00am–3:00pm
Sunday
Closed

Cars on the lot

221 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Serra Buick GMC Cadillac are from Cars.com and DealerRater.com

509 reviews

Sold me a certified lemon, not very helpful after.

2.0
by Matt on Apr 11, 2019

I bought a certified Yukon Denali a couple of months ago. Apparently they didn't look it over very well... I've owned for 3 months and almost half of that time has been spread across 4 visits to the service center with major engine issues. I've barely been able to drive my vehicle. Very frustrating. I told them they should have gutted the engine the first time in, but they keep going at these ridiculous repairs... By the time they finally figure it out, my warranty will be over. The service center here is extremely slow as well, and it seems they only have one actual mechanic.

Customer service 1.0 Buying process 5.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Matt, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Sean Turner is Great!

5.0
by cbondy on Nov 16, 2018

We worked with Sean Turner, and he was excellent. Very attentive and careful to make sure I was getting everything I wanted. I was a first time buyer and very nervous, but he made the process very smooth and efficient. Will definitely recommend to others in the future, and will continue to use this dealership. Very happy with the customer service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this review. We are happy to hear that you were pleased with the customer service you received from Sean. If there is anything more that we can do, please come back and see us again. Take care! Randy Jackson, General Manager, (586) 281-2800

great dealership

5.0
by rodney jaskowski on Aug 25, 2018

everything was great from first contact to final sale ---we will be back for an escalade cannot say enough about our salesman Dino who was very nice.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your kind words mean a lot to us, Rodney. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, Randy Jackson, General Manager, (586) 281-2800

No communication, very unprofessional

1.0
by Sam on Jul 12, 2018

I did find a car on cars.com, contacted the dealer by email 3 times, two different persons. No one contacted me yet to let me know if the car still available or not. After 24 hours they jumped the price of the car by few thousands on the original price they have listed a day ago and still no one contacted me yet. I feel this dealer is dishonest and unprofessional.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Sam, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our sales department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2200

Great facility and staff.

5.0
by J on Mar 09, 2018

Before even seeing the dealership in person my experience was positive. Made a call and they put the vehicle I was looking at online on hold for me. Upon arrival you see several very nice buildings which were very clean and nice inside. Spend several hours where Mike helped us with financing and we left happy with what we came for. Recommend this dealership to anyone and everyone.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Randy Jackson, General Manager (586) 281-2200

Highly satisfied

5.0
by Keithb on Feb 01, 2018

My name is Keith i don't remember the salesman name. I purchased a 2006 range rover. Drove it home had an issue with the air suspension. Took it back had loaner cars until they got it back from the range rover dealer. No charge. They back their cars. Thanks serra.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Randy Jackson, General Manager (586) 281-2200

Great Service from Serra Cadillac

5.0
by David F. on Dec 12, 2017

I bought a new Cadillac XT5 in August and had a slow leak in the left rear tire where it was losing 2-4 psi a week from the day I bought it. I called Serra and they said I could bring it in now or wait for my first oil change and get it serviced then. To save time, I decided to wait and brought it in for an oil change on Dec. 8th so they could fix what I assumed was a simple rim leak. It turned out, there was a staple in the side wall. To my complete satisfaction, they replaced the $200 tire and put me right back on the road again. Thank you, Mike in service, and Kirk and Randy for fixing the tire for me, I know you didn't have to do it. Be at peace, David

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're truly humbled by this review, David. Mike, Kirk and Randy always strive to make sure that everyone who brings their vehicle to our service department has an exceptional experience with us. We're thrilled that you had such a wonderful experience, and never hesitate to bring your vehicle in the next time it needs service. Sincerely, Randy Jackson, General Manager, (586)-281-2200.

Long Drive Worth It

5.0
by DianeG on Nov 12, 2017

From the time I emailed the dealership to driving my new (used) car it was a very good experience. Everyone so helpful since they knew I was dealing with recently totaled car and having issues with my insurance company. Mike had the car ready for the test drive and Joe in finance made the buying experience a breeze. Well worth the drive from Livonia to get my 2016 Kia Soul!!!!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're truly humbled by your review, Diane. Mike and Joe are absolutely dedicated to making sure all of our customers have a convenient, hassle-free vehicle-shopping experience, and I'm glad to hear that this was the case with you during your visit. Feel free to reach out to us if you ever need any further assistance with your vehicle. Until next time, take care! Sincerely, Randy Jackson, General Manager, (586)-281-2200.

Boooo

2.7
by Michael on Nov 10, 2017

Nice facilities. I test drove and decided to buy. The banker was at lunch so I went. Then I got a call that the car was already sold. A complete waste of time. All the salesman said was I didn't know.

Customer service 4.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your feedback. Our customers are our top priority and it's discouraging to hear about your recent disappointment. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Sincerely, Randy Jackson, General Manager (586) 281-2200

Linda

5.0
by Linda on Oct 03, 2017

Monica Cavalier gets the deal done. She's extremely knowledgeable, responds quickly, kind, listens and there's zero pressure! Great inventory, great pricing. I've been buying and leading with her for many many years. Trustworthy and fair. I'll never buy/lease from anyone other than Monica. Truly a gem!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to write this review, Linda! Monica truly is an outstanding member of our team who strives to provide the utmost in customer service and quality to all of our customers. I'm thrilled to hear that you experienced this value first hand, and we hope you continue to choose our dealership for all of your automotive needs. Sincerely, Randy Jackson, General Manager (586) 281-2200

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