Scranton Chevrolet of Norwich

4.6

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–5:30pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–6:30pm
Tuesday
9:00am–6:30pm
Wednesday
9:00am–6:30pm
Thursday
9:00am–6:30pm
Friday
9:00pm–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Sales Team

Tammy Davis headshot

Tammy Davis

Assistant Service Manager 4.7 (388 Reviews)
Dealer Experience 39 years
Dealership Experience 6 years
Kamila Pelliccia headshot

Kamila Pelliccia

Sales & Leasing Consultant 4.9 (306 Reviews)
Dealer Experience 11 years
Dealership Experience 11 years
Allison Jordan headshot

Allison Jordan

Service BDC Specialist 4.6 (121 Reviews)
Dealer Experience 2 years
Dealership Experience 2 years

Cars on the lot

56 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Scranton Chevrolet of Norwich are from Cars.com and DealerRater.com

1569 reviews

They fixed my break issues which was great and covered

2.0
by ARGASANN25 on Oct 03, 2022

They fixed my break issues which was great and covered under warranty. However while they had my vehicle I asked for a tire rotation and oil change. Neither was performed even though I paid for it to be done.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.

The service team is top shelf.

5.0
by Jim.ferreira on Oct 01, 2022

The service team is top shelf. Customer first approach is how they do things. Won me over as a customer. Tammy, Lauren, Andy, Anna and the shuffle driver (can’t remember his name) we’re the best I have ever experienced. WELL DONE.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My last 2 service appointments were not satisfactory.

3.0
by brian@altaenv.com on Oct 01, 2022

My last 2 service appointments were not satisfactory. Transmission fluid flush and vehicle needed to be returned due to low fluid level and new front brakes and rotors and vehicle needed to be returned because of squeaking which is still not rectified

Overall experience 3.0 Does not recommend this dealer.

I was going camping and when i went to start my truck,

5.0
by eh1sr on Sep 29, 2022

I was going camping and when i went to start my truck, 2018 silverado, the starter wouldn’t work. My $650 camping reservation was paid and non refundable. Several dealerships said they couldn’t help me. I spoke to Tammy in your service department and although they were very busy, she got me in, the next morning. She kept in touch with me by text and video chat (impressive). My truck was fixed in 2hours. What service. You will see me in for all my service from now on. Thank you very much.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Scraton Chevrolet did very good job all the time i never

5.0
by John on Sep 29, 2022

Scraton Chevrolet did very good job all the time i never have a problem with them

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very professional and friendly stuff.

4.0
by Sandro on Sep 28, 2022

Very professional and friendly stuff. They are open to explain you details of any question.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Everything went well.

5.0
by sarah.m.darish.dvm on Sep 28, 2022

Everything went well. Steven Murphy was the sales person and he was great. We did everything over the phone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very helpful and fast to respond to requests.

5.0
by carlos.m.evams on Sep 28, 2022

Very helpful and fast to respond to requests. Did a great job explaining the issues and what they were doing to correct it.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I am very dissatisfied with service from Scranton.

1.0
by Michael Malone on Sep 27, 2022

I am very dissatisfied with service from Scranton. I recently brought my vehicle in for service and had to wait 5.5 hours to get work done, but it was never completed. The outer front tires were bald because apparently the front was way out of alignment. I had to pay for alignment despite the fact that i just recently bought this vehicle. The dealer informed me that these tires were discontinued. I went to Town Fair Tire to get them, and they cost me $600. Regarding the driver's seat, the service department did not fix the problem i was complaining about. They ordered a new seat. They were not sure if the warranty covers this seat, or if i have to pay for it. In the meantime I'm still waiting for the seat to come in. Again, no one told me this service call would take 5.5 hrs. Frustrating!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I came for and oil change and eveyone was very helpful

5.0
by Ytribbitts on Sep 27, 2022

I came for and oil change and eveyone was very helpful patients and nice. Thank you for helping me. I am very grateful you are their.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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