Saugus Auto Mall

4.4

Hours of Operation

Service
Monday
8:30am–5:00pm
Tuesday
8:30am–5:00pm
Wednesday
8:30am–5:00pm
Thursday
8:30am–5:00pm
Friday
8:30am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

68 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Saugus Auto Mall are from Cars.com and DealerRater.com

34 reviews

Unicorn. Great car, great price, great service!

5.0
by CW on Apr 15, 2021

Found 2014 Audi A4 Quattro manual transmission on Saugus Auto Mall website and called after hours to set up a test drive for the next day. Car was in great condition and was really fun to drive. Though the car's price was very competitive for the market (we shopped around for a few weeks) it was just slightly outside of our price range and they were able to meet us in the middle. We test drove the car for a second time the next day. Both times there was no hassling or pressure from Ali or the Saugus team. We decided to buy the car cash and everything went so smoothly. When we got home we realized it was one of those unicorn car buying experiences. The DMV is super slow right now during the pandemic so we had to wait for a full week for our paper plates and registration to come through. The car was fully detailed and everything was in order when we came to pick it up. Also, we had asked for one of the tires to be replaced because it was damaged and they ended up replacing ALL four tires! Great experience buying a used Audi! Thank you to Ali, Mike, Jason and the whole team.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Beware giving your info!

2.0
by Boston Girl on Mar 12, 2020

Went to check out a used vehicle here a little over a year ago. Found a vehicle I was interested in. Only had a small down payment, as I went through a rough time back in 2017 which led to my credit taking a hard hit; so I was working hard to get back on my feet. Although it was a lot lower then it had been, my credit score was still around a 620. Also, I was a previous Honda customer for 10 consecutive years of financing and had 2 paid off in full Honda’s without a single late payment, but Ali still wasn’t able to secure financing for me. So I decided to wait a little while and go elsewhere. 3 months later, after finding a used vehicle that worked for me, I ended up securing financing at a different used dealership. However, after having the other dealership run my background during that time, Ali’s credit checks through the multiple financing places he was trying to secure me a loan through were posted under my report as hard pulls — all listed separately, multiple times. Thankfully, I was able to secure a loan although my rating took a hit from all those hard pulls when it should’ve only been one hard pull from one dealership. Tried contacting the creditors who reported it, especially since the SAME place reported a hard pull twice within a 3 day period but of course nobody could help me with it. If you have your background/credit check ran for the purpose of obtaining a loan, then it shouldn’t need to be ran again, even if you go to another dealership within a certain time frame. It will only hurt your credit. So make sure you make it crystal clear to whatever dealership you’re working with and don’t give them your info until you are positive that you are buying a vehicle from them and that they won’t be running your info more then the one time!

Customer service 3.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Great Dealership!!

5.0
by Sharon on Nov 12, 2019

Superb experience purchasing my 2014 BMW X5D. The customer service was impeccable from the moment I walked in. I would recommend anyone to go here if you want to purchase a luxury used car! I wish I could give ten stars.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to share your feedback. We are happy to know that you had a positive experience here with our team. Thank you for your business!

Range Rover Purchase!

5.0
by Louis Garmon on Nov 05, 2019

Excellent place to buy a used car. Friendly customer service, laid back sales approach, and beautiful inventory. A relaxing atmosphere to look at and buy a Range Rover! The employees were great, great, great! I wish all of my big purchase experiences are as pleasant as this!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Saugus Auto Mall! Thank you for taking the time to share your feedback with us.

Great Deals, Awesome Customer Service!!

5.0
by Charles on Nov 02, 2019

We came in to browse their lot after we found them on Cars.com and we ended up buying a beautiful Audi A4 from them. We owe it to Ali's amazing customer service. Not once did we feel pressured to buy but his friendliness and knowledge made us feel comfortable and confident in our purchase.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Tyler for your kind words! We thank you for your business and look forward to your next visit!

Purchased an Audi A4

5.0
by james steller on Nov 01, 2019

I got a really good deal on my 2014 Audi Q5 .They got me an excellent loan and warranty. I think Saugus Auto Mall by far is the best used car dealership I have ever done business with. I love my car! Thank you!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Reviews like this give us motivation and help us ensure we provide high-quality care. Happy to know you had a great experience with the team.

Quick and easy!

5.0
by Angela on Nov 01, 2019

Found just the car I was looking for at Saugus Auto Mall and everyone from the sales staff to the finance manager went out of their way to get me into it quickly and easily without any back and forth or headaches! Definitely would recommend!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to write this wonderful review. It was our pleasure to assist you in this process and I appreciate all your kind words! We look forward to your next visit and should you need anything at all please do not hesitate to reach out!

Great people great cars great deal

5.0
by Andrewfromsaugus on Oct 31, 2019

Everyone I dealt with was great. I loved that I was able to walk around without being attacked by a salesmen. Their inventory is great top quality cars. I bought a Mini Cooper and am very happy with my purchase

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to share your feedback with us. I'm pleased to know that you received a great customer service. We appreciate your business and wish you many happy miles.

Ali is most excellent

4.8
by Angelo on Jun 21, 2019

Drove home with a well maintained and lovely BMW convertible at a very fair price and in excellent shape. Ali was so easy to work with - low pressure and most accommodating. This was my first purchase of MA vehicle to bring back to NH and they made it nice and easy. Great job!

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Saugus Auto Mall.

Great Deals

5.0
by Sharon Phillips on May 20, 2019

I had a very nice car buying experience at Saugus Auto Mall, and I think they are the best used car dealership on Rt1. They sell quality high end cars with great prices. The staff were professional and I got a great deal for my BMW convertible.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are so happy to hear that Sharon! That is the kind of experience we always want you to have!

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