Sands Chevrolet - Surprise

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Sands Chevrolet - Surprise are from Cars.com and DealerRater.com

3371 reviews

New car experience

5.0
by Kiuana Q. on Nov 03, 2018

Everyone was very pleasant and professional, the process went so fast and smoothly, I couldn’t be happier. I recommend anyone who is looking to purchase a car to go to Sands Chevrolet for an awesome experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Sands Chevrolet - Surprise and we hope to see you again.

Pleasantly surprised !!

5.0
by Dr. Dee on Oct 30, 2018

Purchased a 2007 Corvette with 7,000 miles out of state and drove 850 miles back to AZ with nearly zero service since new. Hearing strange sounds from the rear, I took it to Sands in Surprise and met Ken Ashby, a seasoned Service Writer. We decide to change all fluids, align all 4 wheels and connect a battery tender connection. Ken knew a possible cause of the rear noise and offered dealer coupon pricing with a hand wash. When I picked it up, 2 services were missed. Ken made up for the error to my benefit. At this time, the rear end noise is gone as he predicted. Further, while the convertible was there overnight a severe hail storm occurred. My car was moved indoors averting damage. Needless to say, Ken earned my repeat business. If there was any negative, I would say the dealership online service appointment self scheduling program is a farce. I used it twice and in both cases it took much longer to have the car actually being serviced. Although the Lyff ride home was appreciated. Final thoughts to dealership: Make bottled water available to customers rather than hiding it & fix the large TV sound system then ask employees to not continually adjust sound up & down. Three and half hours of this while waiting is annoying. Thanks Ken, in my judgement, you are an outstanding employee working in my behalf. Lou

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great Experience!

5.0
by Nicole1982 on Oct 20, 2018

We just bought a new truck from Rob Donlevy. Was an awesome experience and great deal. Salesman was very professional and honest and easy to work with. Highly recommend Rob from Sands

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bait & Switch

1.0
by eemblb on Oct 16, 2018

Stay away from this place! They don't care about customers and will do anything to get you to buy a car. They all smile and are friendly, but they are vipers! We went through the process to purchase a new car. The color we wanted was at another dealer, Matt - a sales manager, said he contacted the other dealer and they would swap cars on Monday (we went in on Saturday). We gave the down, signed the docs and were told to expect a call Monday morning to ETA on delivery. At 1:30 on Monday, I call and get the run around and ended up talking to Paul who is Matt's boss. He said he was working on it and would get back to me. Around 6 pm I find out the car we purchased was sold to someone else, but there was a more expensive car in CA that was the color we wanted. No ETA on delivery. This is classic bait and switch!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Blair Is The Man

5.0
by paranda on Aug 15, 2018

It was an absolute pleasure working with Blair Wilkes on our recent car buying experience. Blair was very professional and patient throughout the whole process. He listened to every reasonable and unreasonable offer we made. In the end we left the dealership with a new Colorado, feeling good about the deal he helped us secure. We obviously worked with other people during the whole process but Blair is the only one that gave me a good feeling throughout the whole buy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

A great buy!

5.0
by TREASURE VERNER on Aug 13, 2018

An amazing experience. I walked out with my dream car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi there, thank you so much for your positive comments about Sands Chevrolet - Surprise! If you're ever in need of more help, please let us know! We hope you have a great day!

Purchased a 2018 Camaro

5.0
by aochoa on Aug 12, 2018

I’m writing this review a few months after my purchase but still wanted to say Caleb Bulawa at Sands Surprise was GREAT ! He was able to help me get the car I wanted in the color I wanted at the price I wanted. THANK YOU CALEB ! & thanks for your help with my 2018 Chevy Camaro !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Ask for Blair!

4.0
by dmeier on Jul 14, 2018

Long story short...understanding the purchase of a new vehicle is a long process with the obvious negations, Blair was amazing in his patience in dealing with myself and my brother via text through out the purchase. Everyone was very attentive and kind.

Overall experience 4.0 Does recommend this dealer.

CAVEAT EMPTOR!

1.6
by DrMJG on Jul 05, 2018

A year ago I purchased a 2008 Hyundai Sonata from Sands Chevrolet. The road testing of the car and settling on the base cost of the vehicle took a bit over 45 minutes. We were very happy and sure of our decision! The financial aspects of the sale took the next 5 hours. We came to the dealer with a downpayment and even a pre-approval for the loan. The finance person, Mike, who we found was since then dismissed, kept telling us he could get us a "better rate". I gave him our $700.00 down payment (about 10%) and he went to work. He kept leaving to "check something". We were given papers to look over and he came back with "another better" offer. This went on for some time. After the fourth "better offer", we agreed, and then, low and behold, he told us no down payment was needed and proceeded to get a refund (which added ANOTHER 30 minutes). He went to add insurance for the mechanical aspects, life insurance for the loan, extended warranty (which, when I tried to use it ended up not covering what was needed) and GAP insurance, which we prefer to have on our major car loans based on a previous experience). Well, 6 months later, I was rear ended on I-10. Worked with our insurance, Geico, and the other guy's insurance, Legacy (that is another whole story.). We got to the point of the GAP only to find out that the extras of the insurances, including the gap, meant that the total finance of the car was greater than the guidelines for the gap was such, that I ended up with a great deal of money left to cover my loss. Now here is the kicker. IF Mike had taken our deposit, we would have had our total loss covered. The whole financing process ended up, to us, as hours of bait and switch. In the end of the process, by the next day, we discovered: We did not have a copy of the loan documents (had to go back to get them) and did not have a few other papers, including the disclosures about GAP, including their limitations, all we got was a pamphlet on why GAP is good to have. We were promised to get a copy, but out of need became out of mind. When it came to make our first payment, we found out from the lender the needed information was not send out because Mike did not do something on his end. We also never got a full disclosure on the extended warranty, so I did not know something was not covered until I got there to have the work done. In short, we got our copy of our bill of sale, copy on the mechanical warranty, the NAME of our loan company, a sales brochure on the GAP and it was all stuffed into a regular envelope. When I went to the dealership to have the mechanical policy cancelled, I brought up all of the problems with the financing at the time of sale, including failure to give disclosures. No sympathy just a dismissive, well we got rid of Mike because "he pulled of stuff like that all the time", followed by another dismissive "well, there is nothing we can do about those mistakes now". Then I was basically told to leave as they were very busy and had a lot of sales to finish! By contrast, the dealer where we purchased the replacement care, made sure we received everything missing from Sands and even a greater sense of transparency in every aspect of the sale. They had a checklist before we were handed the paperwork! So, I think you will understand why we did to even THINK of returning to Sands for the replacement. Seems as if once the sale is made, they have no desire to right the wrongs of their employees. CAVEAT EMPTOR!! Let the buyer beware. Remove review

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

CROOKS WITH ABSOLUTELY NO CUSTOMER SERVICE

1.6
by TAMMY & JASON GRIFFITH on Jun 29, 2018

Save yourself time, energy and a huge headache, skip this dealership all together. We have purchased 4 vehicles from Sands in the past. This was one of the worst experiences I have ever come across. We were looking for a specific vehicle. We were told by not one but two sales people (Jessica Savage & Chris Griffith) that they had 3 and possibly 4 to choose from and come by and look at them. We were then informed that they did not have that specifically (the old bait & switch). Don't get me wrong, I will take responsibility for my part in this, I should have walked away at this point. The biggest mistake and learning point of my life, I did not. The sales person that was appointed to us at this point (Thomas) seemed to be "on our side" (now that the deal is done, we clearly see that is not at all the case). The sales person promised us the moon and all we got was a kick in the teeth. They kept us there after hours with promise of a vehicle that was coming from their other location. We were told it would be 30 to 40 minutes, it was almost two hours. He was also aware that we both had to be at work extremely early. We remained because we were told that our payments would be less than we were making now and that it would be for less months as well (we are actually paying the same amount monthly and for an additional year). We were told that our vehicle would have life insurance coverage for both of us and now we get something from the insurance writer that shows it's only for one of us (even though we both signed the paperwork for the insurance). We were informed that the finance person (Garret) we worked with didn't know what he was doing and was no longer there. We contacted the insurance company we were told that they dealership would have to correct the contract. We contacted the dealership manager Thursday and were told he would check into it and call us back Monday. When he finally called back on Wednesday, he informed us that they could not correct the insurance contract. When I asked for copies of all the handwritten paperwork/promises made, I was told that they do not keep that, that they shred it. If you don't take my advise and skip this dealership, do yourself a favor...1) Don't go after noon on a day you have to work the next day. They will take advantage of you after they have worn you out. 2) Be alert and watch for all of the slide of hands done. 3) Be careful and don't fall for any promises made that are handwritten or verbal. 4) If you trade a vehicle in, go back on their website and look at the pictures to make sure that you personal information does not so up in them. 5) Watch for any handwritten changes that are done after you have signed paperwork. 6) Don't think that what they are telling you is the truth. READ EVERY SINGLE THING WORD FOR WORD. 7) Count your fingers & toes before you walk onto the lot and again when you leave.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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