Sands Chevrolet - Surprise

Service department sucks and cant do a proper repair. Had to bring my truck back the next day because they installed the abs pump incorrectly. Came out the next day and my driveway was covered in fluid. Service manager then tryed to say its probably not their repair. IT WAS and they screwed up.

Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I finally got it in to the shop. It’s been over a month and we still don’t have our new car back yet!!!! They said it was ready, we went there to pick it up, it looked worse than before. Their Glendale collision shop did a horrible job and I cannot believe they were going to give me the car back to me like that. I’ve had 5 different managers apologize, say they will follow up, call me on this day, send me emails. Nothing! Going directly to GM to try and find answers.

I have been to multiple Chevrolet dealers In the past for service and had mediocre to terrible service. I called and set an appointment with Dan Simpson phone experience was great. went in to get an alignment on my truck after installing a lift and steering wheel leather was coming apart. While I was there Dan advised me of upcoming maintenance that I was aware of that was due in a couple hundred miles I assessed him and he passed my expectations so I told him let's get the maintenance done, just to give an idea of what this means to me... I am a ase certified automotive technician and typically do all my own maintenance and repairs just for peace of mind that I know I did it and was done to my expectations with that said he killed me with his professionalism kindness and knowledge all in one conversation. So I decided to bring my traverse in for a problem with it as well and got the exact same attitude and absolute great service from mr Dan Simpson. I thank you to sands Chevrolet and Dan for the great service and experience with the service department keep up the good work!

The whole team worked hard for us and getting us a good deal.

I had a previous negative post about one of the salesmen. Strike 1. The sales manager responded, asking me to contact him. He was great to deal with and I wanted to buy a truck from them. I received a text later in the day from the salesman asking if I was going to buy, and said the price had not changed. When he was informed about my conversation and price quote from his manager, he did not believe me. I do not like being called a liar, so I told him I would move on and thanked him for his time. Strike 2. I was contacted by a customer service rep wondering why I had not made a purchase. After explaining what had transpired, he asked if I would stop in for a meeting to which I agreed. I went to the dealership on the day and time we set, and was told that he was off that day. Strike 3, you're out!

There was no feeling of being haggled that we we're able to appreciate

My sales person was Jason Wiler and he was great! Buying a car from him was a great experience. I inquired about a new Silverado on his day off and instead of following up with me the following day when he got into his office he responded immediately back from his home. Now that is what you call great customer service.. He found a way to get me the exact truck I wanted.

i called to get a oil change and by the time i left i paid for a alignment and balance $195 dollars later the service writer was jean and she just kept on you need this you need that and new i was in a hurry to go to lunch with my granddaughter she just kept telling me i needed so much i did agree to the alignment but not the balance so i just moved to wickenburg and this was my closest dealership will not come here again

After spending a couple of hours and test driving a car, one I didn't even want because financing numbers were ASTRONOMICALLY HIGH on what I did want,I left with the PROMISE of an email and phone call to discuss the other finance institution options...as it was past 5pm ( Eastern Stand Time) . No only was I not emailed or call back from either one of the sales person who helped me with my deal, or the actual sales manager, but after two days of dead silence I had to send an email to the dealership to complain to get some sort of response and help with my deal. After speaking to the customer service manager and explaining how unprofessional it was, he promised to call me back by the end of the day and leave a message with details of what was going on and why I was treated this way. Guess what? He didn't even call back and leave a message. Considering the fact that I've actually bought a car at this dealership before... which is exactly why I went there, I'm extremely angry and annoyed and insulted that this is how I was treated simply because I don't have Stellar credit or an enormous amount of cash to put down on a car. If this is how Sands Chevrolet treats people who are Working Class People dot-dot. Who have actually had a stroke and suffer from their credit being hit with huge medical bills... Then go anywhere else but Sands Chevrolet. Their behavior if you ask me, is not acceptable in any way, shape, or form.

Hidden costs not declared on sticker because they're installed and you are aware only if it was declared by finance person but it never happened in the sales process