Sands Chevrolet - Surprise

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Sands Chevrolet - Surprise are from Cars.com and DealerRater.com

3365 reviews

Best car buying experience ever!

5.0
by SCOTT MUDERSBACH on Mar 11, 2020

We came in knowing ezactly what we were looking for. The salesman Remington knew more about the new Blazer then we had thought to ask. Very knowledgeable. Great customer service. We will definitely be buying our next Chevy here.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Fernandez

1.0
by JONATHAN FERNANDEZ on Mar 11, 2020

Sales and finance are liars, especially the finance manager Caleb, full of crap. Will never do business there again. He didn?t even give me the paperwork I sign. He gave me a blank copy. I found out my contract wasn?t even signed. So I did my loan thru my bank. Before I got screwed. Never will do business there again or recommend them.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

So I went with my mom to buy a car last month January...

1.0
by Mommabrawls on Mar 09, 2020

So I went with my mom to buy a car last month January 2020, she had a deal in place already with Matt and literally was just coming to trade her vehicle and get the new one and drive away....so we get there and have to work with CHUCK (FOR THE LOVE OF GOD AVOID THIS MAN AT ALL COSTS) He spent 20min trying to find my mom in the system and literally accused HER of putting in the wrong info? ITS HER INFO!!! First, we test drive the car....and while we are test driving he is telling us how much he hates his wife and then spending vacation with her and her boyfriend, REALLY inappropriate stuff....we did like the car in any event...So after that was done, he gets to confirming price and jacked up the price of the car by 4000$!!!!! Nothing anything that was discussed with Matt!!! He said it was posted clearly on the website ( it actually said on the website "click here for more info") so I said to mom it's time to walk away....Chuck got so mad and slammed down a blank paper and pen and had the xxxxx to demand she sign her name promising that if he eats the cost and sells her the vehicle as discussed she will buy it and now I'm like oh no sir either you make the deal or not but she isn't signing anything....SURPRISE, SURPRISE, Chuck comes back and can make the deal, as discussed, lol ! So we head on over to finance....then we get the second worst person of the night Joon (AGAIN, RUN FAR AND FAST FROM HIM) he tries to tell us that we are not allowed to have a service record because in 20 years nobody has ever needed one and so I gently reminded him that Chuck said if there is issues with the car we have 30 days or 1000 miles to bring it back if it breaks down mechanically...Joon tells me that it's not true and that I was wrong (Verbatim) and called Chuck...so Chuck comes and indeed backs me up saying yes that's the house policy....these 2 jerks actually argued in front of us for 10min when Joon said well "you can stand behind that policy but I wont" they then pushed us so fast out the door, had to set up the OnStar by ourselves and Chuck says "I will call you tomorrow " GUESS WHAT CHUCK, STILL WAITING ON THAT CALL, BUDDY!!! Fast forward to today, March 5....its been a month...and the tags for the car are not here...it expires in 2 days...so we call the dealership, said they were busy and would call right back...so we went to the DMV and the young lady tells us....SANDS NEVER SENT OVER THE REQUEST FOR TAGS ON THE CAR UNTIL YESTERDAY 3/5/20 a whole month of lies, no follow up, disgusting behavior from CHUCK and JOON and to top it off they ran a credit check on my mom, SHE FINANCED THROUGH HER OWN BANK THEY NEVER SHOULD HAVE RAN HER CREDIT!!!! STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN, CHUCK IS LITERALLY THE ANTI-CHRIST OF SALESMEN!!!!

Overall experience 1.0 Does not recommend this dealer.

Great Service

5.0
by Casey Faultner on Mar 02, 2020

I drive 45 minutes from my house, because they have great service.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Surprise Chevrolet

5.0
by CONSTANCE SIPEK on Feb 24, 2020

My experience was excellent! Both gentlemen I worked with were extremely knowledgeable!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

We purchased a truck that had just been traded in that I...

1.0
by Rusklock1 on Feb 12, 2020

We purchased a truck that had just been traded in that I had not even been looked at. But because we thought we were getting a good deal on the truck and they stated that they would look the vehicle over and inspect it. We trusted that in good faith we would be OK. Two years of owning the truck and I’ve had nothing but issues and paying thousands of dollars to fix the truck that we received that was used. We’ve done everything in our power to make sure the truck stays up-to-date and in good health of the vehicle. The last two months we put in almost 2000 dollars of work. We took the truck in Monday as this is a work truck and we lost clients throughout the entire 24 hour day as they were looking over our vehicle because we told them something was wrong. They want to tell us this is gradual and computers don’t show. The next day the car broke down and now needs almost 5,000 to fix transmission. We are so upset that the service department is not that great and they don’t do as much as they do to help with cost like they say they do. Oh we saved you $400 oh wait $700 but it’s still $4,495. We have a mechanic that just told us 3,850. So now we have to have the truck towed all because they did not do the verifying the first time correct. We could have had the mechanic before do the work. And we will from this pony on. We won’t have the dealer ever do the work. And now they lost our business for a new truck when this one is paid off.

Overall experience 1.0 Does not recommend this dealer.

Hmmmm. I wouldn’t trust their word

1.0
by Man with morals on Feb 07, 2020

What they told me I was signing and what it was weren’t necessarily the same. I wanna give them the benefit of the doubt, but calling them didn’t help either.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Chevrolet customer

5.0
by Richard A Hulst on Jan 22, 2020

Service was as quoted. 100,000 mile service which required new hoses and belts. Expensive but much needed in the desert.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Don't waste your time. Lied about price - many X

1.0
by P Sean on Dec 17, 2019

I followed up on the newspaper advertised price. First, I made sure car was on the lot, then, that I would qualify for discounts. I was assured both. When I was there ( Surprise ) , I was told that one of the vehicles was at the Glendale lot. We made arrangements to meet the following day and Oscar the salesperson said he would have the car there. On the way to appointment, was told that I would have to buy from Glendale, they would honor the same discount. Note that the website still said the car was in Surprise ( it still does). The salesman in Glendale I was referred to never called back. I was out of town for work for a week and planned to buy on return if available. Now, I am told that the discounted price offered is no longer available because they moved from the new to pre-owned lot and the GM cash is no longer available. I did some checking, there was not GM cash offered in November 2019 on the 2018 models, new or used. I am very disappointed Sands. We will buy two new vehicles in the next 12 months (at least one this month). Neither will be from Sands. My friend who went with me to dealership will also be buying a new truck within the month. Again, not from Sands. Sands will waste your time. Be warned.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact our Sales Manager, Paul Waskom, at (623) 455-7777 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you.

Outright lie or bait and switch - I am still not sure

1.3
by p sean on Dec 17, 2019

I followed up on the newspaper advertised price. First, I made sure car was on the lot, then, that I would qualify for discounts. I was assured both. When I was there ( Surprise ) , I was told that one of the vehicles was at the Glendale lot. We made arrangements to meet the following day and Oscar the salesperson said he would have the car there. On the way to appointment, was told that I would have to buy from Glendale, they would honor the same discount. Note that the website still said the car was in Surprise ( it still does). The salesman in Glendale I was referred to never called back. I was out of town for work for a week and planned to buy on return if available. Now, I am told that the discounted price offered is no longer available because they moved from the new to pre-owned lot and the GM cash is no longer available. I did some checking, there was not GM cash offered in November 2019 on the 2018 models, new or used. I am very disappointed Sands. We will buy two new vehicles in the next 12 months (at least one this month). Neither will be from Sands. My friend who went with me to dealership will also be buying a new truck within the month. Again, not from Sands. Sands will waste your time. Be warned.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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