Sands Chevrolet - Surprise

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Sands Chevrolet - Surprise are from Cars.com and DealerRater.com

3365 reviews

service review

5.0
by Wayne Menzies on Jun 12, 2021

service rep was great and very professional , handled everything !!!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sands Chevrolet Team

Service Dept is absolutely worthless, everything from...

1.2
by charger4joe on Jun 12, 2021

Service Dept is absolutely worthless, everything from trying to schedule appt to waiting for hours for a scheduled oil change, do not purchase any warranties they do not honor anything and have terrible customer service, whole dept needs to be let go

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sands Chevrolet Team

Family member purchased a new car from this dealer

1.0
by Taken Four a Ride on May 01, 2021

Changed my financing to another Company ,and did a Automated withdrawl from bank without my Approvel. And Ed in Finance told me its my problem.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Questionable start, satisfactory conclusion

4.5
by Robert Saffel on Apr 22, 2021

Typical car buying process (a process that needs to be changed). A "dealer package" that was included on the front end purchase price that included items typically offered at the back end, which made any possibility of opting out of these items virtually non negotiable. After agreeing on a price, took the vehicle home only to find that some of the dealer package items I paid for had not been done on the vehicle. Called to find out why, and the sales manager made an explanation and took care of the situation quickly and to my satisfaction.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Service

1.0
by Ruiz Eduardo on Apr 12, 2021

They damaged my rims while giving me service and didn?t fix the issue

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Very unhappy with dealership. I bought a 2019 Subaru...

2.3
by claudtoday1 on Apr 09, 2021

Very unhappy with dealership. I bought a 2019 Subaru Forester. Only received 1key they were unwilling to do anything to help me acquire another key. Did not explain anything about the vehicle

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

Sneaky unethical sashes strategy. They slide in...

1.5
by cpace on Mar 12, 2021

Sneaky unethical sashes strategy. They slide in "reconditioning fees" into the loan. Tried to talk to the sales manager and he became contentious. Worst buying experience I've ever had.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great customer service!

5.0
by Kelley Nybo on Dec 18, 2020

I drive in the service area and was greeted by an associate within 30 seconds. I had an oil change and tires rotated in and hour. Love this dealership!!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Horrible service!! DO NOT GO HERE, went to trade in my...

1.0
by mikaylastonem on Dec 16, 2020

Horrible service!! DO NOT GO HERE, went to trade in my car and was told the only car I could get into was a Chevy Bolt EV, I was very skeptical because I've never had or known anyone whos had a electric car, I asked lots of questions at this dealership to make sure it was something I would like but in the end I was sold a car under false pretenses!! This is the worst customer service I have ever ever had!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Superb Car Service

5.0
by Clifford F Ptaszynski on Nov 28, 2020

I am always pleased with the service that I receive from Sands Chevrolet Service Dept. My service rep. Jake Friedberg goes above and beyond when handling my service needs. This time I availed myself of using the concierge service. They picked up my car and home and returned sooner than I expected.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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