Sands Chevrolet - Surprise

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Sands Chevrolet - Surprise are from Cars.com and DealerRater.com

3367 reviews

Oil change $75 with coupon. Wow was $98

2.0
by Rogelio Acosta on Jul 12, 2022

I just went for oil change and assumed it would be the same as before around $60. Car is ready go up to counter guy tells me it?s $98. Then l was like you even have A coupon on your website why would it be $98.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Sands Chevrolet Team

First Time Service at Sands Chevrolet

5.0
by Jerry Weissman on Jul 06, 2022

First time here for basic service after purchasing a 2021 Blazer in March. The service rep was friendly and knowledgeable. I am very pleased with the experience.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sands Chevrolet Team

I Love Sands Chevrolet the best dealer of my life I think

5.0
by 2020photobugs on Jun 27, 2022

I Love Sands Chevrolet the best dealer of my life I think Jake is the coolest service writer ever I have this feeling of complete trust with him and I will always bring my car back to Sands Chevrolet every one has been nice to me and that says a lot to me about the dealer I am very pleased with this Dealer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jake was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Sands Chevrolet Team

Awesome experience, twice !

5.0
by MITCHELL BROTT on May 25, 2022

This is my second vehicle purchase with Sands Chevrolet Surprise, and both times the deal met my fullest expectations.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this great review, Mitchell. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Sands Chevrolet Team

Great customer service

5.0
by Douglas Barrios on May 17, 2022

I came here to get my vehicle service and to get key replacement and everybody was friendly provider great service and the work was done on time we're definitely recommend Nicholas in service

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Sands Chevrolet Team

Service Advisor

5.0
by Serein Diaz on Apr 30, 2022

My service advisor Nicholas Thompson continues to provide me nothing short of exceptional customer service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Nicholas able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Sands Chevrolet Team

Service department

5.0
by Angela Perry on Apr 16, 2022

Outstanding!!! George is my rep and he goes above and beyond to insure satisfaction! Promote!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Angela, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know George went above and beyond to satisfy your service needs. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Sands Chevrolet Team

I have used Sands of Surprise for my warranty work and

1.0
by deerslayer on Apr 09, 2022

I have used Sands of Surprise for my warranty work and any recalls that occured since I purchased my 2011 Chevy Silvarado. I recently brought my truck in for the Tacata air bag recall and was told that my transmission dipstick tube was broken and been on recall in 2012. I told the associate that I was never inform of the recall. The associate told me the recall had expired in 2012. I reenforce that I had not been notified or I would have brought my truck in to take care of it. The bottom line is the associate told me if I had spend more out of pocket money at Sands Chevrolet he could help me but I had only had my warrantee and recall work done their. I am greatly disappointed in his response and will no longer have anything to do with Sands Chevrolet of Surprise or any General Motors product in the future. Walter Hutter

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sands Chevrolet Team

Sands Chevrolet - Surprise AZ

5.0
by Jerry Wasser on Mar 04, 2022

Brought a 2004 suburban in for inspection, updating and repair. Ken, the service manager and Mike, the technician both did an excellent job. They earned my business and I will be back.

Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to write about your experience with us, Jerry Wasser! At Sands Chevrolet - Surprise, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy <STAFFER FIRST NAME/S> <was/were> able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Sands Chevrolet Team

Watch yourself! These people are crooks! My purchase...

1.0
by kels997 on Oct 26, 2021

Watch yourself! These people are crooks! My purchase order was made out for $4,000 more than originally agreed. This was above taxes title and fees! They took my ssn and ran my credit several times with multiple banks, even though I was bringing a loan from another bank! You do not need to give them your number!! Sands took out a loan and now we are waiting for almost 2 weeks with that bank not receiving their money back! They have held my old car for just as long and payoff for my old loan is still outstanding. Right now I have a used Malibu with unpaid loans of over $60,000!! I have already contacted my attorney, I just don’t want anyone else to deal with this!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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