Sandberg Volvo Cars

4.8

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:30am–4:30pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–7:00pm

Cars on the lot

16 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Sandberg Volvo Cars are from Cars.com and DealerRater.com

564 reviews

Sales team is awesome.. service & repairs is awful

4.0
by NIKHIL DIXIT on Nov 09, 2018

Oh the service shop really needs to improve. I bought a new xc90 2018 from sandberg volvo; it was a loaner and interiors were smelling bad. Sales guys promised that car will be detailed and there would not be any trace of foul smell. I took the delivery on 10/10/2018 and that foul smell was replaced by another smell that kept giving me migrane. I went back to sandberg and they worked on that odor to replace it with another bad odor that didnt give me migrane but my wife wouldnt sit in the car or take it out with her friends feeling ashamed of that odor. It has been almost a month now and sandberg has still not resolved it. I love the car but find volvo service totally unacceptable. would not recommend others. Such a fine car but poor volvo service is doing a favor to its competition.

Customer service 5.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

I am deeply sorry to hear about your experience with our service department. Our customers are our top priority, and I sincerely apologize that we did not meet your needs during your last visit with us. If you would like, please contact me at your earliest convenience so I may further understand the situation. I look forward to hearing from you. Sincerely, Dave Bushnell Service Manager dave.bushnell@sandbergvolvo.com

Sandberg Volvo is setting the standard

5.0
by David on Oct 16, 2018

Was completely seamless. Walked in and the service agent knew who I was, why I was there and gave me a little tour of the facilities also. Felt very personal and like a well refined process.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our staff assisted you in such a detailed and personal manner. Give us a call if you have any further questions! Best, Vic Kirilenko Sales Manager victor.kirilenko@sandbergvolvo.com

I received excellent service from Winston Felix

5.0
by Mark McKenzie on Sep 30, 2018

I received excellent service today from Winston Felix, who was recommended to me by a friend who also got excellent service. I got a good deal on a newer model with low mileage. Satisfied customer. I recommend Winston and Sandberg. We worked together since July with multiple visits to find what I needed. NO pressure, felt comfortable. Patience has paid off.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Vic Kirilenko Sales Manager victor.kirilenko@sandbergvolvo.com

Got the vehicle we wanted @ Sandberg Volvo!

5.0
by Phil on Sep 27, 2018

The sale staff helped us find the right vehicle we've been wanting. They showed us the right vehicle that matched our preferences right away. The purchasing experience was very smooth and hassle free.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to write about your experience with us, Phil! At Sandberg Volvo Cars we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our staff was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Vic Kirilenko Sales Manager victor.kirilenko@sandbergvolvo.com

Great dealership & service dept

5.0
by Marilyn R on Aug 30, 2018

The woman that checked me in took the time to show me how to work a few things on the car. She was also very thorough, efficient and personable. Work was done in the time they said. Lots of good snacks to munch on. Workspace was available to spread out and work on the project I brought. There were things to help pass the time - TV, reading material. I felt confident the work was done professionally and well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Vic Kirilenko Sales Manager victor.kirilenko@sandbergvolvo.com

Amazing Customer Service

5.0
by Crosstrek Shopper on Aug 29, 2018

Biniamin was an A Class in helping me buy a used car, even though I didn't buy it from him. Friendly, nice and very helpful! I ended getting a newer car from a different dealer, but I would have hesitated to buy from him just based on his helpfulness. Highly recommend him!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Vic Kirilenko Sales Manager victor.kirilenko@sandbergvolvo.com

Great Sales and Service

5.0
by Lewis W. on Aug 08, 2018

This is my third purchasing experience with Sandberg and it keeps getting better every time. The sales staff is respectful, knowledgeable, and personable. Isaac is without question, the best automobile salesperson with whom it has been my pleasure to work. The extended team of Victor, Tim, and Benjamin were also extremely helpful. Both transactions of purchasing and selling my new and old vehicles, respectively, could not have been made more easy. Truly hassle free shopping. The newly remodeled showroom was also most impressive.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Lewis, thank you for your loyal business and for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Take care. Sincerely, Vic Kirilenko Sales Manager victor.kirilenko@sandbergvolvo.com

Keeping Customers Safe

5.0
by Rosina on Jul 15, 2018

Natalie and Patrick go the extra mile to coordinate service, to explain any issues requiring attention, and keeping customers informed regarding progress to completion. Service has found potentially dangerous issues and resolved them. They are the reason I purchased my last vehicle at Sandberg NW Volvo Cars!! Thanks so much.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

At Sandberg Volvo Cars, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit. Thank you for your great review! Best, Dave Bushnell Service Manager dave.bushnell@sandbergvolvo.com

Kevin Zhang

5.0
by Kevin on Jun 20, 2018

We purchased our new XC90 T6 Volvo SUV three weeks ago. We really appreciate the honesty, big patience, going extra mile for customers, from our representative, Mr. Ahsan Tanoli, the Sandberg Volvo. Thank you Ahsan Tanoli. Your professionalism was impressive.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Vic Kirilenko Sales Manager victor.kirilenko@sandbergvolvo.com

Excellent dealership

5.0
by Michael D. on Jun 05, 2018

I've purchased many cars throughout my life, and this has been by far the best experience. Jim Berus was not pushy, but instead very knowledgeable about the cars and respectful of the customer. We worked at my pace, to get me the car I wanted, and I left the dealership very happy with my purchase and the entire experience as a whole. I look forward to enjoying my new Volvo XC90 for years to come. Thanks, Volvo of Lynnwood!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Michael, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Vic Kirilenko Sales Manager victor.kirilenko@sandbergvolvo.com

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