Sam Pack's Five Star Ford Carrollton

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–8:00pm
Wednesday
8:30am–8:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–8:00pm
Saturday
8:30am–8:30pm
Sunday
Closed

Sales Team

Justin McCarroll headshot

Justin McCarroll

New Car Sales Director (180 Reviews)
Dealer Experience 17 years
Dealership Experience 17 years
Michael Pisarik headshot

Michael Pisarik

Finance Manager 4.8 (165 Reviews)
Alexandra Benvenuto headshot

Alexandra Benvenuto

Aftermarket Manager 4.8 (153 Reviews)

Cars on the lot

109 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Sam Pack's Five Star Ford Carrollton are from Cars.com and DealerRater.com

2390 reviews

Austin Moore and Sam Pack Ford came through for us as we

5.0
by Ryang on Jul 26, 2022

Austin Moore and Sam Pack Ford came through for us as we were looking everywhere for a new work truck. Great customer service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Austin Moore and Sam Pack Ford came through for us as we were looking for a new work truck for two years. Great customer service.

Congrats, Ryang, on your new work truck from Five Star Ford Carrollton! We appreciate hearing we helped you end your search! When you have technical or care questions, give us a call at 972-242-6415. Your complete satisfaction continues to be our goal. Enjoy your Ford and stop by or give us a call any time. Thank you, Trey Russell, General Manager

We were greeted at the door by Jared Wingard, who turned

5.0
by jeangarrison on Jul 10, 2022

We were greeted at the door by Jared Wingard, who turned out to be the best Ford representative ever. He was extremely patient as we vacillated between a new or used Ranger. After we made our choice, he was with us every step of the way to make sure we were thrilled with our purchase. We will certainly recommend this dealership to others and we especially recommend asking for Jared.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jeangarrison, Thank you for your recommendation of Jared and Five Star Ford Carrollton. Congratulations on the purchase of your Ranger. We look forward to helping you enjoy your truck. Stay in touch at 972-242-6415. It's always great to hear from our customers about their car-buying experience, Thanks again, Trey Russell, General Manager

My experience has been exceptional.

5.0
by jbroadrick on Jul 08, 2022

My experience has been exceptional. Jared Wingard took great care of me throughout the entire process from ordering my new vehicle, keingt me updated as production progressed and finally its arrival and delivery. I found the dealership to be very professional, friendly, honest and trustworthy. I highly recommend them to anyone and will certainly return when I am again in the market for a new vehicle.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jbroadrick, It is great to hear you found the ordering process at Five Star Ford Carrollton a good experience. Jared and I welcome the opportunity to address your new vehicle at 972-242-6415. Customer satisfaction is the goal and we are here to help you enjoy your Ford. Thank you for your review and business. We look forward to seeing you again. Take Care, Trey Russell, General Manager

Great person to work with.

5.0
by Angel.vasquez75 on Jul 04, 2022

Great person to work with. Told him what I needed and took care of my needs. I highly recommend you call him for your next vehicle purchase

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations Angel.vasquez75 on your purchase at Five Star Ford Carrollton! Austin is a great source of knowledge and he and I welcome any additional questions at 972-242-6415. Enjoy your Dodge and please stay in touch. Best Regards, Trey Russell, General Manager

Thank you so much Austin Moore great customer service,and

5.0
by veronica.gtz77 on Jun 20, 2022

Thank you so much Austin Moore great customer service,and for making our purchase of our new truck experience easier Love our new ram truck … you got a happy customer ……,definitely coming back for my daughter’s next car …

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Veronica.gtz77, Congratulations on your truck purchase at Five Star Ford Carrollton. We want to keep you happy! Give us a call at 972-242-6415 any time you need our Ford knowledge. We want to make owning your new vehicle the best experience. Thank you for your recommendation! Sincerely, Trey Russell, General Manager

Very happy with my visit.

5.0
by Dawn Harnage on Jun 17, 2022

Very happy with my visit. Very welcoming and very precise. I would recommend to anyone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, Dawn, for taking the time to rate your shopping experience with Danny and Five Star Ford Carrollton. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Reach us again at 972-242-6415. Thanks again, Trey Russell, General Manager

Trey has always been willing to bend over backwards to

5.0
by Topherroach7 on Jun 13, 2022

Trey has always been willing to bend over backwards to make a deal. I bought My first truck from him in 1995! If you need to not feel dirty when shopping for a new vehicle call Trey! Topher

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Topherroach7, Thank you for choosing Five Star Ford Carrollton. Your feedback and rating mean a lot to not only me but the entire team. We're glad we were able to help, and we hope to continue answering your questions when you call 972-242-6415. Enjoy your new Ford! Best Regards, Trey Russell, General Manager

friendly customer service, professionalism even though we

5.0
by theboyceofreason on May 30, 2022

friendly customer service, professionalism even though we couldn't find the right vehicle . I would recommend them to anyone

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello theboyceofreason, Congratulations on your new vehicle from Five Star Ford Carrollton. Helping you fully enjoy your new Ford is our next goal. Eric or I can be reached at 972-242-6415. Don't hesitate to give us a call with questions. Sincerely, Trey Russell, General Manager

David Baldovin helped us find the right car for the right

5.0
by Kathy M on May 26, 2022

David Baldovin helped us find the right car for the right price. Great customer service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Kathy, David and the entire Five Star Ford Carrollton staff congratulate you on your new Ford. Customer service continues, so, please reach us at 972-242-6415 to review the features of your car. We are focused on helping you fully enjoy your ride. Thank you, Trey Russell, General Manager

Straightforward, uncomplicated experience without

5.0
by db on May 24, 2022

Straightforward, uncomplicated experience without anything hidden. Reuben Krause and David Baldovin took good care of me with continued updates and actual facts along the way. And it was a long way! In times where "Fair Market Adjustments" are prevalent and other dealers refuse to honor the Ford Partner Recognition Program, it was a simple choice to go with Sam Pack's Carrollton crew. Ordered in December 21, built in April 22, shipped and delivered in May 22. Pricing was honored as it was discussed back in Dec 21. Given the supply chain issues and unpredictable milestones throughout a special ordering process in these times, I was glad I returned as a second time buyer to them. Reuben/David: Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations db, on your new Ford! Thank you for trusting in our ordering processes at Five Star Ford Carrollton. Reuben, David, and I want to make certain you truly enjoy your ride. Don't hesitate to contact us at 972-242-6415 with questions. Best Regards, Trey Russell, General Manager

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.