Russ Hubler Automotive

3.5

Hours of Operation

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
8:00am–7:00pm
Tuesday
8:00am–7:00pm
Wednesday
8:00am–7:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–7:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Sales Team

Roger Butler headshot

Roger Butler

Sales Associate ( Reviews)
MARK GARRINGER headshot

MARK GARRINGER

Sales Associate ( Reviews)
Dealer Experience 37 years
Dealership Experience 10 years
Donnie  McCorkle headshot

Donnie McCorkle

Finance Manager ( Reviews)
Dealer Experience 31 years

Cars on the lot

81 cars available See all Cars

Dealership reviews

3.5
Rating and reviews of Russ Hubler Automotive are from Cars.com and DealerRater.com

19 reviews

Great group of employees!!

5.0
by Lon Ferrell on Sep 30, 2021

Nothing but good things to say about the people at Russ. Wood has been my go-to guy for sales and questions. Sadly we see reviews written when someone has negative things to say.. No dealership is perfect. I’m glad we still have a dealership in New Castle.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Owner of a jeep

5.0
by Ina Phillips on May 13, 2021

I always go there to get my oil changed and service work if I need anything done to my jeep limited there their prices are reasonable for automobile repairs and service I would advise anyone that has a Chrysler automobile that needs repair or service to take it to Hubler

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Ripped off for $55

1.5
by Henry Kong on Jul 02, 2020

Purchased a new key and was quoted $184 by phone and in person. The bill was $251.88 with tax. They added $55 labor for the programming without telling me there would be an additional charge. When I complained the parts guy (big heavy set guy) said he told me. He did not! I would not be writing this if there was any truth in him telling me about the additional charge. It's not about the money because I would have had the key made regardless because I needed it. This Chrysler dealer is untrustworthy!!! Get a written estimate if you must use them! Clear case of switch and bait.

Customer service 1.0 Buying process 1.0 Quality of repair 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Rita S.

2.7
by Rita S Blackeyes78 on Jan 10, 2020

Bought a Mini Jan. 3. Waited for them to put a part on(45Min to 1 Hr.) Today Jan. 9 got engine light they said to take it to a garage and get a code of what is wrong with car. We live 2 1/2 hr away and now I think we have a problem car. We made an offer and they would not take less than they were asking because they said part for the car was $700.00 and now it seems there is some problem but we have to find the cause at out expense. Wish I never bought a used car there.

Buying process 3.0 Quality of repair 2.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

2015JeepWrangler

5.0
by Troy on Sep 27, 2019

Great group of people to deal with Stephen Wood was my salesman and I would recommend him to anyone they found me the Jeep that I was looking for thank you.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Not for me, maybe for you

2.0
by Me on Sep 29, 2018

Viewed a vehicle for sale, next to no information. Asked about it and had to wait a few days for a reply. Not thrilled with the lack of attention.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

INSUFFICIENT RESPONSE

1.0
by DMC on Jun 06, 2018

I was planning to drive a little over an hour to check out a used jeep on their lot. Sent a detailed request for information since it was after hours. Couple days later got a generic response pointing me to check out the listing on their website. Which only shown three pictures with very little information. I responded back asking if they read my request. Couple days later got some of the information, with a note to give them a call to set up a time to come check it out.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Ridiculous

1.0
by Kevin A on May 19, 2018

I understand that some things can be missed while inspecting used vehicles... However, when you have a 30k truck setting on your lot, I'd suggest you atleast power wash the oil mess underneath it. Be a shame if you had a technician worthy and knowledgeable enough to diagnose oil leaks, general problems beyond preventive maintenance. Absolutely astonished that this could be sitting on the lot. Don't fully understand how someone could privately sell this unit in the shape that it's in, that alone sitting on "Goodwin's Bro's" used car lot. Again, entirely understand these are used vehicles. Completely detoured. ✌️

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

What a dump

1.4
by Jughead on Jun 14, 2017

This place shouldn't have even made the list. Really disappointed. They didn't have my part. They sent me to another dealer to get it. By the time I got an appointment they had the part back in stock and tried to pressure me to buy it from them. They refused service when I said no. Never again will they get any business from me. Since the late 90's our family have bought at least 12 cars there. Sure lost our business.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Pretty good

2.8
by Ken on Sep 13, 2016

Got back to me pretty quick with the info I requested

Customer service 4.0 Buying process 2.0 Quality of repair 2.0 Overall facilities 3.0 Overall experience 3.0 Does recommend this dealer. Did not purchase a vehicle.
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