Russ Darrow Honda

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
8:00am–4:00pm
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

64 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Russ Darrow Honda are from Cars.com and DealerRater.com

1874 reviews

Everyone was friendly and helpful but I didn't like the...

5.0
by Mdeuster64 on Jan 20, 2022

Everyone was friendly and helpful but I didn't like the fact when I got back to my car, everything was changed. My seat and radio and etc. I believe that when you fix my car, only fix it NOT change everything inside my car. I don't appreciate that.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I was greeted on entering. Jon gave me excellent service....

5.0
by John on Jan 20, 2022

I was greeted on entering. Jon gave me excellent service. The facility is very clean. I received the results of the diagnosis on my carbon the time frame I was told. I was given a ride home by the shuttle service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My service tech Angela was very polite and nice to me on...

5.0
by Al on Jan 20, 2022

My service tech Angela was very polite and nice to me on my last visit usually all my visit.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Timely no appointment needed for oil/tire rotation great...

5.0
by shebaja on Jan 19, 2022

Timely no appointment needed for oil/tire rotation great customer service experience.the staff has knowledge about your vehicle. Very polite and professional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Service went great best customer service, thanks Chris...

5.0
by jevon.cook92 on Jan 18, 2022

Service went great best customer service, thanks Chris you guys are the best in Milwaukee!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Total Scam - Sold A Bad Vehicle, GM is Horrible- Bad...

1.0
by maria13posa on Jan 13, 2022

Total Scam - Sold A Bad Vehicle, GM is Horrible- Bad Battery, Warranty Scam Horrible I would not use this dealership for any service at all. We purchased a vehicle on 12/20/21 and on 1/5/22 our vehicle was taken to a repair facility. We are now 1/13/22 and still without our vehicle. The vehicle was on the showroom floor when I went to view it. The salesman, Christopher Stoflet had to boost the battery because it was dead. I was told they “disconnected” the battery and that was the reason. I thought it was odd but took his word for it. As my daughter and I left with the vehicle for a test drive - the vehicle died on us. I immediately called the dealership and spoke to Christopher Stoflet in which he drove out to our location to boost the vehicle again. The vehicle is a 2016 with 40,800 miles so it isn’t like it was something too old, etc. We purchased the warranty they assured us was “great”! Lol as we all know that’s a croc of crap period. The General Manager, George Matthews is the biggest con artist period. I immediately called him on the day that my car was taken to the mechanic shop and I explained everything to him and how upset I was for what I was going through. I explain to him that the mechanic shop shared that the cost of my repair was an excess of $4000. $357 of this was for a new car battery. Explain to me, am I correct in being upset? Mr. Matthews proceeded to tell me “Do you want to fight or do you want my help?” Seriously, I expressed frustration with my car to him. He then asked that I send him a copy of what the mechanic had found wrong on the vehicle. I emailed him pages of what the mechanic had on the vehicle. Two days later I get a call from Mr. Matthews asking that I take my vehicle to them for an inspection. I’m guessing he never understood or paid attention from the beginning because my vehicle was sitting in a mechanic shop and not drivable. The dealership is over an hour away from where I live. I have filed a claim with the warranty company and all of the claim was declined except for $971. The warranty company stated they wouldn’t cover anything because they considered it pre-existing. Hi immediately reached out to Mr. Matthews to ask if there Dealership would at least help me cover the cost of the difference especially the cost of a battery. He sent me a rude text stating that it was basically my fault because I didn’t take my car to their shop and they would have found a way to repair the vehicle. Also he stated they would not reimburse any thing and offered me three platinum detail services. I did submit a complaint to their corporate office. From what I have read in other reviews from other people that have used this dealership and their services it seems that this is consistent with how they run a business. Please I repeat please do not do anything with this Dealership. I will make it my mission to make sure that I share this experience as it has hurt my family financially. I have not had my car but a little at two weeks and have driven it less than 600 miles since I purchased it 12/20. *SCAMMED* SOLD ME A VEHICLE IN BAD CONDITION DON’T USE THIS DEALERSHIP

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Always very attentive and explain all options in a clear...

5.0
by Debbie on Jan 10, 2022

Always very attentive and explain all options in a clear and professional manner. Greetings as soon as I drive up and at their desk quickly to get started.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great service I’ll be back to take care all my car needs...

5.0
by rargueta11 on Jan 08, 2022

Great service I’ll be back to take care all my car needs Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very good service department, prompt and courteous....

5.0
by shjensen2@gmail.com on Jan 08, 2022

Very good service department, prompt and courteous. However, they could use a better coffee maker in the waiting room…not a good image. See what other dealers do….

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Good communication. Johnny was awesome, he didn’t pester...

5.0
by jldrake5 on Jan 07, 2022

Good communication. Johnny was awesome, he didn’t pester me but kept in touch. They worked with me on price and trade in.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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